Javon Hicks
Duarte,CA
Summary
To obtain a position that will challenge me and allow me to use my great customer service skills and past experiences in a way that is mutually beneficial to both myself and my employer, which will allow for future growth and advancement.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Trailer Valet
05.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Kitchen Team Member
Chick-fil-A
09.2019 - 11.2021
- Ensures all areas of kitchen, food prep stations, and food storage areas are clean and properly sanitized, prepares food correctly while maintaining food safety guidelines, assembles food orders quickly and accurately, maintains productivity at various kitchen stations throughout day (including primary, secondary, pressure cooking machine, and bun stations), clean and sanitize dishes, make sure floor is clean and clutter free, restock shelves with cups and bowls
- Improved kitchen efficiency by streamlining prep work and optimizing workstation organization.
- Maintained a clean and safe working environment by adhering to strict sanitation guidelines and following safety protocols.
- Enhanced customer satisfaction with timely and accurate food preparation, ensuring consistency in taste and presentation.
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Assisted in reducing food waste by implementing proper storage techniques and monitoring inventory levels.
Seasonal Retail Associate
Marshalls
11.2018 - 01.2019
- Customer service and merchandising duties, arrange items on store racks and shelves, ensure accurate pricing of products, help shoppers locate merchandise throughout the store, inventory, receive payments and issue refunds, count cash drawer at beginning and end of shift to ensure the amount is accurate and that there is adequate change, handle customer inquiries about products and store services
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Front of the House Barista Lead Associate/ Keyholder
Rest Farmhouse Inspired
11.2016 - 08.2018
- Two years of customer service experience, responsible for all cash register transactions, handles customer issues and complaints, barista duties, responsible for training new employees, takes inventory of retail items, answers incoming phone calls and takes telephone orders, over-see's the kitchen to make sure orders are accurate, executes multiple tasks at once, maintains a clean and safe work environment, responsible for closing restaurant at the end of the day
Education
High School Diploma -
Hill Side High School
Upland, CA06.2011
Skills
- Food handling experience (ServSafe certified)
- Cash handling experience
- Proficient in Microsoft Word, Excel, and PowerPoint
- 8 years Customer service experience
- Strong attention to detail
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 30 staff members.
- Documented and resolved customer issue led to multiple positive reviews
Timeline
Customer Service Representative
Trailer Valet
05.2021 - 12.2022
Kitchen Team Member
Chick-fil-A
09.2019 - 11.2021
Seasonal Retail Associate
Marshalls
11.2018 - 01.2019
Front of the House Barista Lead Associate/ Keyholder
Rest Farmhouse Inspired
11.2016 - 08.2018
High School Diploma -
Hill Side High School
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