Success Jumbo
Client Success Account Coordinator
Birmingham,AL
Summary
Enthusiastic Client Success Manager with five years' experience in providing solutions and increase revenue, boost market share and develop profitable client relationships. Expert in building high-performing teams that consistently exceed business goals and objectives. Proficient in developing marketing strategies, incredible customer service, with a drive to increase productivity. Diligent in delivering superb high-quality product and service options to build and retain strong client base.
Overview
4
4
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Client Success Account Coordinator
Spectrum Reach
Birmingham, AL
10.2018 - Current
- Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
- Drove business success by maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Established product overviews to support sales efforts, and Product training for current customers.
- Resolved all vendor and account problems efficiently while exceeding sales quotas by over 15%.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Improved profit margins by streamlining operations and workflow.
Marketing Manager
IFEDIBA LAW GROUP P.C
Birmingham, AL
01.2017 - 09.2018
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Reduced marketing costs by streamlining marketing applications, leveraging communications materials, monitoring budgets, and developing proactive protocol.
- Implemented new SEO and SEM, Google Analytics, Social media, and Viral video campaign strategies to increase conversion rates by over 25%.
- Developed company brand messaging, coordinated materials, customer events, promotional design, product commercialization, and tracking key performance indicators.
- Transformed corporate website and social media platforms to adequately engage customers and promote sales.
- Developed and implemented Advertising campaigns strategies and Social media content, resulting in over 30% growth of customer base.
- Penetrated new markets and retail channels through strategic planning, competitive analysis and product concepts.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Supported program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives.
- Explored new marketing and branding partnerships with high-profile clients, becoming first employee in department to execute this type of strategy.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign effectiveness to clients.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence for Birmingham market to maximize outreach.
- Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
- Achieved 18% ROI by developing and integrating targeted online and offline lead generation programs, including digital and traditional marketing.
Communications Specialist
Trinity Broadcast Network
Montgomery, AL
09.2015 - 12.2016
- Provide oversight on implementation of marketing strategies, manage digital and social media platforms, and outreach activities.
- Developed content management calendar to ensure content is up-to-date. Maintaining consistent brand content, style and tone all across multiple platforms. In addition, analyze web traffic metrics and content effectiveness through Google Analytics.
- Established processes and recommend solutions to increase productivity and performance of existing communications products, applications, and platforms.
- Performed cross-functional work with Marketing Research, Sales, Billing, Production, and Advance Advertising to align both internal and external core messages.
- Identify risks, consider impact on all audiences and safeguard company's brand and reputation.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. which increased revenue by 15%
- Constructed engaging content for various platforms to include blogs, social media, print publications and news releases.
- Monitored website analytics and created articles using search engine optimization techniques.
- Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.
- Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
- Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
Sales Representative
Costco Wholesale Corp
Montgomery, AL
01.2014 - 12.2015
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Identified client needs, built relationships, subdued objections, and drive sales.
- Served as liaison for business, clients, and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations.
- Created professional sales solutions and workshops to effectively demonstrate product features and competitive advantages.
- Coached sales associates in product specifications, marketing incentives, and sales techniques, significantly increasing customer satisfaction evaluations.
- Resolved all issues efficiently and enhanced customer satisfaction ratings from 20% to 35% in six months.
- Automated contact management system, resulting in better client organization and goal alignment.
- Drive communication with customers to understand needs and recommend appropriate solutions.
Education
Master of Science - Marketing
Southern New Hampshire University
Hooksett, NH 10.2019 - Current
Bachelor of Arts - Communications
Alabama State University
Montgomery, AL 08.2013 - 03.2016
Skills
Analytical problem solver
Business development and planning
Project Management
Marketing Analytics
Marketing Research
Content Marketing
Digital Content Development
Marketing Communications
Process Management
Developing Marketing Campaigns
Email marketing content
Website content (SEO-focused)
Digital Marketing
Certification
CRM Report For Sales Support
Timeline
Fundamental Google Analytics
03-2021
CRM Report For Sales Support
02-2021
Advanced Leadership Certificate
11-2020
Master of Science - Marketing
Southern New Hampshire University
10.2019 - Current
Client Success Account Coordinator
Spectrum Reach
10.2018 - Current
Marketing Manager
IFEDIBA LAW GROUP P.C
01.2017 - 09.2018
Communications Specialist
Trinity Broadcast Network
09.2015 - 12.2016
Sales Representative
Costco Wholesale Corp
01.2014 - 12.2015
Bachelor of Arts - Communications
Alabama State University
08.2013 - 03.2016
Peace and Conflict Resolution
09-2009