SUCEL AVILA
Houston,TX
Overview
2
2
years of professional experience
Work History
INSURENCE AGENT
Transamerica Life Insurance Company
10.2022 - 07.2023
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Bartender Shift Manager
THE BALCONY EVENT HALL
03.2022 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Housekeeper
AGENCY
01.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
High School
CubaCurso Guia Turístico
Costa Rica2016
Associate of Technology -
Tecnico Bartender Y Gastronomía
Cuba06.2007
Skills
- Client Interviews
- Problem-Solving Skills
- Special Events Organization
- Speaking
- Conflict Resolution
- Clear Communication
- Closing Sales
- Customer Needs Determination
Timeline
INSURENCE AGENT
Transamerica Life Insurance Company
10.2022 - 07.2023
Bartender Shift Manager
THE BALCONY EVENT HALL
03.2022 - 03.2023
Housekeeper
AGENCY
01.2021 - 08.2021
High School Diploma -
High School
Curso Guia Turístico
Associate of Technology -
Tecnico Bartender Y Gastronomía
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