Suchana Rahman
Orlando
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.
In addition dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher Assistant
IBN Seena Academy
08.2023 - Current
- Responsible for one-on-one tutoring and large group instruction to students with diverse learning needs
- Assisting students with assignments and homework completion
- Supervising students in the classroom, hallways, cafeteria, and playground
- Maintaining a positive and safe learning environment
- Managing classroom behavior and addressing student disruptions
- Implementing instructional strategies as directed by the teacher
- Communicating student progress and concerns to the teacher
- Assisting with grading assignments and providing feedback to students
- Observing student behavior and academic performance
- Recording student data to track progress
- Providing feedback to teachers regarding student needs
- Assisting students with physical disabilities or medical needs
- Supporting students with behavioral challenges
- Facilitating communication with students who have language barriers
- Responsible for Math Tutoring grade 2nd,3rd &4th
- Supervising students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisting lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Collaborating with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Assisting lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Supporting the integration of technology into daily lessons by utilizing digital tools like SMART Boards or tablets to engage students in interactive learning experiences.
- Contributing to the development of curriculum materials, aligning content with state standards and educational objectives.
- Providing constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
- Develop and implement engaging lesson plans to keep learner attention.
- Mentoring
FIS Ambassador
Southeast Airport Services, Inc.
03.2023 - 06.2023
- Provided welcoming customer service and support to all international passengers arriving from foreign countries
- Assisted passengers during the process of entering the United States with Customs Border Protection
- Offered translation assistance, directions, and airport connecting information
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Executive Operation Coordinator
Chevron Oil & Gas Company(NESL)
05.2015 - 05.2019
- Managed complex administrative tasks, coordinated high level operations,prioritized executive needs & ensured smooth day to day functions.
- Handled sensitive information with utmost discretion and adherence to data privacy guidelines.
- Proactively identified and addressed potential issues impacting executive workflow, proactively proposing solutions.
- Proactively managed executive schedules, appointments, meetings, and travel arrangements with meticulous attention to detail.
- Acted as a primary point of contact, effectively communicating key information to executives, internal stakeholders, and external parties.
- Supervised expenditure & prepared financial statements, reports, memos, invoices letters, and other documents and purchase requisition submitting through online application system
- Coordinated & facilitated meeting, training, events like IT awareness session, IT Expo, Cyber security campaign, Town hall and Lunch and Learn session
- Responsible for operating online application system for logistics support including to meet and greet for all visitors with friendly and professional environment
- Handled sensitive and confidential information with discretion
- Reviewed and processed executive expenses, ensuring compliance with company policies.
- Accountable secondary CM for communication among with all users
- Enhanced knowledge in project management with PMO team for different IT projects as a project support officer & a part of UAT member for testing & working for reporting IT projects
- Collaborated internal HR practices, Policies & procedures, employee hiring process, including interview arrangement , on/off boarding, Induction.
- Maintained electronic index of all hardcopy technical files and documents in compactor room
- Other tasks and duties as assigned by the Executive Officers/Director of Board & Executive Operations
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
Technical Support Specialist and IT Helpdesk Dispatcher
Chevron Oil & Gas company under NESL (National Energy Service Limited)
05.2012 - 04.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Shared knowledge of computer network security systems, applications, procedures, and techniques with users
- Maintained a regular call log and achieved KPI for daily support service
Customer Service Representative
Rahimafrooz
01.2011 - 03.2012
- Provided outstanding customer service through comprehensive knowledge of products, services, and information
- Enhanced customer satisfaction by empathetically addressing concerns and promptly resolving issues
Education
Masters of Science - Zoology
Bangladesh National University
Dhaka,Bangladesh05-2009
Bachelor of Science - Zoology
Bangladesh National University
Dhaka,Bangladesh06-2006
Skills
- Growth mindset
- Problem Solving
- Executive support
- Administrative skills
- Customer relations
- Budget administration
- Organizational Skills
- Time management
- Team Leadership
- Team Work
- Business & Change management
- Data collection and analysis
- Customer Support
- Change Management
- Interpersonal skills
- Operations management
- Team player
- MS Office Package
- MS Windows
- Computer database management -Prosper works CRM, Pipe drive etc
- Stakeholder management
- Business development
- Project management
- Staffing
- Problem-solving abilities
- Human resources management
- Classroom management
- Child supervision
- Child development
- Elementary education
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received Certificate of Appreciation for great support, safety & excellence quality deliverable work with dedication.
- Received recognition or One Team Behavior, Dedication & excellent Service for the Organization throughout 2018.
- Planned corporate meetings, lunches and special events for groups of 700+ employees.
- Supervised team of 55 staff members.
- Mentoring students in developing critical thinking and problem-solving skills
- Implementing systems to reduce classroom disruptions and improve student attendance
Certification
- Human Resource Management Competencies (HRMC), IBA, Dhaka University.
- Customer Service & Business Communication, British Council.
- Introduction to Modern Human Resource management, Alison (Credential ID 8182336569)
- Fundamental of Human resources revised 2017 (Credential ID 2336569)
- Supervision Skills -Managing Groups & Employee Interaction, Alison (Credential ID 2336569)
- Diploma in Human Resources revised 2017, Alison (Credential ID 2336569)
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Teacher Assistant
IBN Seena Academy
08.2023 - Current
FIS Ambassador
Southeast Airport Services, Inc.
03.2023 - 06.2023
Executive Operation Coordinator
Chevron Oil & Gas Company(NESL)
05.2015 - 05.2019
Technical Support Specialist and IT Helpdesk Dispatcher
Chevron Oil & Gas company under NESL (National Energy Service Limited)
05.2012 - 04.2015
Customer Service Representative
Rahimafrooz
01.2011 - 03.2012
Masters of Science - Zoology
Bangladesh National University
Bachelor of Science - Zoology
Bangladesh National University
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