Suchit Patel
Philadelphia,United States
Summary
Motivated individual with business acumen and a willingness to take on challenging roles. Quick learner with technical know-how, social media expertise, and sales abilities to drive substantial growth.
Overview
6
6
years of professional experience
Work History
Operations Lead
Nexus Properties
Edison, NJ
06.2023 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Developing and implementing effective strategies to optimize operational performance.
- Creating reports on operational activities, performance metrics and customer feedback.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
- Providing guidance and mentorship for junior staff members.
- Resolving escalated issues involving customers, vendors or employees.
Sales Agent
Sevilla Enterprises
Philadelphia, PA
05.2023 - 07.2023
- Demonstrated strong salesmanship by breaking rookie sales record.
- Developed relationships with customers by providing excellent customer service.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Analyzed data to identify trends in customer behavior and preferences.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Monitored industry news, developments, and trends related to our products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Assisted large number of customers per day in finding or selecting items.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Tax Refund Broker
Freelance
Remote, NJ
06.2022 - 06.2023
- Delivered exceptional customer service as a freelance broker, facilitating refund claims that went unnoticed by clients.
- Informed individuals of their entitlement to money due from the government, and helped them secure it with unmatched expertise.
- Acted as buyer or seller representative when arranging sales.
- Applied strict company and regulatory standards when producing contracts and documentation.
- Collaborated with legal and tax professionals to ensure all transactions complied with relevant laws and regulations.
- Coordinated with internal teams, including analysts and support staff, to ensure seamless execution of investment strategies and client service.
- Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
Warehouse Associate
Summit Appliances
07.2020 - 09.2020
Manager, Server, Busser, Food Runner, Concession Sales
AMC Theatres
01.2019 - 03.2020
Education
Bachelor of Science - Natural Sciences
Temple University
Philadelphia, PA05-2025
Skills
- Data driven
- Analytical
- Grasping new concepts quickly
- Adaptability
- Reacting and responding to sudden changes
- Understanding technology
- Understanding AI and computers
- Agile Workflow
- Strong team building skills
- People management proficiency
- Operational Efficiency
References
References available upon request.
Timeline
Operations Lead
Nexus Properties
06.2023 - Current
Sales Agent
Sevilla Enterprises
05.2023 - 07.2023
Tax Refund Broker
Freelance
06.2022 - 06.2023
Warehouse Associate
Summit Appliances
07.2020 - 09.2020
Manager, Server, Busser, Food Runner, Concession Sales
AMC Theatres
01.2019 - 03.2020
Bachelor of Science - Natural Sciences
Temple University
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