SUDAKAR KARUPPUSAMY
Gilbert,AZ
Summary
Welcoming Client Relationship manager with a 22-year background working in IT industry and serving multiple clients. Adept at selling IT services directly to customers and tackling day-to-day transactions in an efficient and professional manner. Specialties include pre-sales, account farming and building customer relationship, Profitability management, contract management, RFP, handling MSAs, SOWs .
Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Client Partner
Grabtaxi Pte Ltd
05.2019 - Current
- Increased client base in Healthcare Payor Business and people in two years by building maintaining relationships with clients.
- Developed new business and retained existing accounts.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Created presentation materials for sales, customer relations, and management purposes.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Created and delivered in-depth sales presentations to potential customers.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Supervised and trained eight (8) Program Managers on successful selling techniques.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
- Exceeded sales goals by 80% using consultative and value-driven approach.
- Actualized strategies to continuously improve customer service, company or brand visibility and Managed Services provided.
IT Director
Breeo
06.2016 - 04.2019
- Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
- Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
- Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
- Analyzed financial data, developed budget and managed expenditures for technology services.
- Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
- Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
- Designed contingency planning, formal training and employee development plan to increase staff quality performance.
- Collaborated with Center of Excellence teams to create tactical and strategic information systems plans meeting customer needs.
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
- Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
- Supported IT application development, application support, system integration and system administration projects, generating more than $10M annually.
- Managed more than 60 software engineers, system administrators, NOC operators, QA engineers and project managers.
- Managed creation and implementation of RPA and Business Process improvements.
- Connected with customers to relate system changes and integrate customer feedback into improvement processes.
Delivery Manager
Endava
07.2012 - 04.2014
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Monitored staff and organization of delivery department.
- Managed performance issues with delivery team members.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Developed team environment to support engagement and high performance.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Tracked service metrics, managing budgets and troubleshooting technical issues.
- Translated business objectives to align technology and business strategy.
- Coached professional development opportunities for team members with career development plans.
- Delivered valued outcomes from partnered resources.
- Optimized profitability by recruiting, training, and managing top talent to enhance sales delivery for all products and carriers.
- Designed budgets for delivery departments and planned financial outlines.
- Prepared road crew work schedules, mileage and pay per customer order.
- Supported product owners and delivery teams to invest in application health, balancing application and platform ownership responsibilities with project delivery.
Relationship Manager
Karl Storz Endovision Inc
09.2009 - 06.2012
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Reviewed and analyzed client financial data to plan proposals.
- Developed and enhanced client relationships by leveraging exceptional BFSI Domain and Digital solutions expertise.
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Streamlined communication efforts by measuring client satisfaction metrics.
- Provided expert support to Senior Vice President of TCoE through operational oversight and strong team leadership.
- Enticed clients to accept wealth management proposals to increase monthly business.
- Developed and implemented improved organizational tools, including Account level Dashboard for use by Account for operational parameters- Revenue, Headcount, Program/portfolio level EBITDA%, Opportunity pipeline view, Customer Satisfaction Index, Team Achievements etc..
Education
Master of Computer Applications - Computer Applications
Annamalai University
Chidambaram, Tamil Nadu05.1999
Bachelor of Mathematics - Mathematics
Madurai Kamaraj University
India04.1993
Skills
- Consultative and relationship selling
- Well-versed in SOW Process
- Account Related Recruiting and hiring
- Opportunity generation
- Key account development
- Sales process engineering
- Profit and revenue-generating strategies
- Sales tracking
- Complex project negotiations
- Compelling leadership skills
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Consistently showed account growth with 40% YoY
- Managed portfolio of 20M+ USD / Year
Certification
- [Area of certification] Training - [Year]
Timeline
Senior Client Partner
Grabtaxi Pte Ltd
05.2019 - Current
IT Director
Breeo
06.2016 - 04.2019
Delivery Manager
Endava
07.2012 - 04.2014
Relationship Manager
Karl Storz Endovision Inc
09.2009 - 06.2012
Master of Computer Applications - Computer Applications
Annamalai University
Bachelor of Mathematics - Mathematics
Madurai Kamaraj University
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