Sudan Jackson

For this job I worked from home as a personal assistant for Kelly Turner. We would work together once a week from 9 - 5 or 6pm. During this time, we would have a weekly meeting on zoom at the start of the day, or I would simply receive an email outlining what tasks she would like for me to complete that day. I would complete various tasks including flyer and business card design, image sourcing, video editing, organizing spreadsheets/drives/folders and other research as needed. At the end of each work day I would send her an email with all links to completed tasks from the day as well as my total hours worked. I unfortunately was badly injured at the beginning of October and had discontinued working for about a month. I currently work on standby with Kelly.

I worked with My 2 Cents LA from June 2022 - June 2024. During my time here my responsibilities were all things front of house. This meaning everything from greeting, seating, and serving guests to making cornbread and drinks.

The business was small but very popular, so we were short staffed and very busy. This meant I would often be staffed alone in a "overwhelming" environment. Because of the customer service experience I had gained from my previous restaurant jobs I did very well here. Being in high demand with such high volume dining gave me the opportunity to hone my productivity and organization skills amongst what could feel like chaos at times. When the business was not busy to the point where I had to be on the floor, or if I was not staffed alone, I would then be responsible for printing event menus/catering orders, processing payments for said events and orders, as well as keeping inventory, store runs, organizing storage, communicating with kitchen staff as we 86 items on all ordering platforms/ POS, and working as the cashier.

I just left this job in June due to my living situation changing which ultimately resulted in me relocating from Los Angeles to Oakland.

• Demonstrated leadership by making improvements to work processes and helping to train others.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Barney's was my first job when I moved to LA. Due to my age and lack of experience on paper at the time, I struggled to find a job before this one. After being trained for the first time, I felt far more confident in my skillset. And with some experience under my belt, I quickly felt I was one of the strongest on our staff. Management would staff me alone at times which definitely prepared me for the environment of my next job, but left me to confront a lot of disgruntled and upset customers. Learning how to navigate those type of situations I would say was another takeaway from this job.

Barney's was located in a more wealthy area which unfortunately meant some very difficult or down right discriminatory customers. I had many days being truly disrespected and unhappy there which is why I chose to leave the position.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

This was my first ever job. I would be expected to run food, buss tables, and take orders. My time there was cut short due to the COVID 19 pandemic.