SUDARSAN GURRAM

Own end to end quality governance for key projects executed by internal and external (Partner companies) to achieve their quality target, introduce new quality validation tools and run macros to achieve 100% quality and increase automation within the organization.

• Phase-by-phase execution of quality initiatives:
• - Phase 1: Designed & implemented a quality program to address existing process gaps.
• - Phase 2: Operationalized & monitored the quality framework across categories to ensure consistent execution and improvement.
• - Phase 3: Led automation of quality checks, significantly reducing manual effort and increasing accuracy.
• Built quality frameworks along with the team to increase the quality and reduce manual effort due to which the AHT for item validation has been reduced by almost 50%.
• Led a team of 15 members across multiple categories and diverse validation workstreams, ensuring high-quality deliverables and operational consistency.
• Developed statistical models leveraging confidence intervals, historical performance data, and sampling logic to optimize validation accuracy and audit sampling efficiency.
• Designed and implemented interactive Tableau dashboards and Pareto-based analyses to uncover key quality insights; led weekly WBR calls with internal & external stakeholders to drive data-informed decisions.
• Ad Hoc Responsibilities – conceptualized and published high-impact newsletters and performance reports, earning recognition from Org director.

Noteworthy Milestones

• Boosted quality scores from 80% to 94% by designing and executing targeted quality improvement programs in collaboration with partner companies, driving measurable impact across key performance areas.
• Led automation and quality transformation initiatives that reduced manual effort by 50%, delivered cost savings exceeding $800K, optimized workforce efficiency by saving over 3,000 hours.
• Curated and published organization-wide newsletters highlighting key process improvements and team milestones; the initiative received personal appreciation & active interest from the Org Director at Walmart India.
• Recognized as Best Employee five times for various quarters between 2021 and 2024 for consistently driving innovative process improvements, demonstrating deep operational understanding, and accelerating project ramp-up ahead of defined timelines.

I am responsible for the existing studio operations in the South region, driving the team to ensure targets are achieved with new marketing strategies which are built with cost compatibility for profit maximization.

• Partner negotiation from contact to contract, by conducting effective market study for partner sign up and ensuring that his investment is safeguarded with effective studio operations.
• Conduct deep-dive analyses for success drivers and understand the value of potential partnerships by serving as a link of communication between key accounts and the internal teams.

Noteworthy Milestones

• Received 2 promotions within the span of 1.5 years in the organization and moved up to the top management reporting directly to COO.
• Fully conceptualized with front end operations in E-commerce and Omni Channel business by being solely responsible for India’s largest Pepperfry studio with one of the highest targets in the country 10.2 million achieved regularly under my leadership.
• Pioneered Jayanagar, Bangalore studio along with project team, grew the revenue by 150% in the first three months and was responsible for 7% of entire business from South region.
• Excelled in south region for customer handling, maximum B2B sales worth 7.8 million in span of 6 months.

As a Catalog Specialist, my responsibilities included populating and proposing content for the product catalogs on the Amazon websites. Interact and coordinate with vendors, manufacturers, and stakeholders in North America. My deliverables include, but is not limited to identify possible process improvements, resolve problems that appear on the supply chain as well as all ad-hoc responsibilities.

• Served as Point of Contact for Retail, FC Stakeholders and effectively managed product lines which includes FMCG’s like grocery, Pet products and automotive for North America region
• Handled the concerns of the product functionality, website discrepancy, backend catalog mapping errors that resulted in bad customer experience.
• Performed deep-dive analyses and prepared COEs (Correction of Error) report based on the deviation, problem, root cause, and solutions.
• Analyzed inventory within Amazon systems by identifying and correcting issues which resulted in maximizing inventory availability and order fulfillment.
• Redefined SOP’s for Hardlines category and shared best practices across WW Andon teams
• Inducted and trained 13 new hires on process and best practices and solely responsible for night shift with 15 direct reports.
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Noteworthy Milestones

• Successfully developed a template based on in-depth analyses of historic actuals and workload projections from related divisions, resulting in elimination of non-value-added heat sensitive cases with an overall OPS.
• Reduction of TAT from 7.05 days to 5.5 days due to incorrect flipping of Fresh Category Andon Cords tickets at Amazon
• Awarded FIRST AMONG EQUALS (Q1-2015, Q4-2016 and Q1-2017) for displaying constant high performance and quality