Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Sudarshan Adhikari

Etna

Summary

Fulfillment Center Associate with expertise in inventory management and employee training. Demonstrated success in improving operational efficiency through effective problem-solving and communication. Acknowledged for promoting teamwork and upholding quality control standards, while adept at troubleshooting equipment to maintain smooth warehouse operations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Fulfillment Center Associate

Amazon Fulfillment Center
Etna
04.2017 - Current
  • Worked in the Stow Department scanning incoming packages, verifying product details, and placing them in designated storage locations based on warehouse system instructions.
  • Worked as an Amnesty to keep the Amazon Robotics floor clear of obstructions and running smoothly.
  • Find and remove obstructions. Problem Solver Key responsibilities may include: Identifying issues, Investigating problems, and Implementing solutions.

Ambassador, Inbound Receiving Department and Inventory

Zulily
Columbus
05.2016 - 04.2017
  • Served as Ambassador within the Inbound Receiving Department, with a primary focus on overseeing the training of new associates, while also managing product reception as needed, with the use of an RF scanner.
  • Inventory management and asset tracking.
  • Maintaining inventory levels storage and procurement.
  • Troubleshooting and maintaining laser printers and zebra printers.
  • Addressed and resolved issues or conflicts among staff or within operations, fostering problem-solving skills.
  • Ensured warehouse operations met quality control standards and escalated discrepancies to the Warehouse Supervisor.

Customer Service Representative

TradeGlobal
Cincinnati
08.2011 - 03.2015
  • Respond promptly to user inquiries, acknowledging urgency and ensuring clear communication to build rapport and trust.
  • Maintain detailed and accurate documentation of all incidents and resolutions in the ticketing system for tracking and reporting.
  • Identify and recommend process improvements to streamline operations and automate repetitive tasks.
  • Documented all support cases and resolutions in the ticketing system, ensuring that all necessary details were captured for future analysis.
  • Assisted with onboarding new users and training them on company software tools and procedures.
  • Maintained a customer-focused approach while managing multiple support cases simultaneously.

Education

Data Center Technical Training -

PerScholas
Columbus, OH
04.2025

IT Support Training - CompTIA A+, Google IT Support Professional Certificate

Per Scholas
Columbus, OH
09.2024

Bachelor of Arts - Economics

Tribhuvan University
Bhadrapur, Jhapa, Nepal
04.2009

High School Diploma -

Gomendra Higher Secondary School
Jhapa, Nepal
06.2007

Skills

  • Customer Service
  • Patience
  • Empathy
  • Proficiency in Microsoft 365 and Google Workspace
  • Excellent Interpersonal Skills
  • Advanced Communication Skills
  • Event planning and organization
  • Quick learner
  • Packing and shipping
  • Time management
  • Workstation organization
  • Audit inventory
  • Quality control
  • Inspect materials
  • Excellent communication
  • Communication skills

Certification

  • comptia A+
  • OSHA Traning

References

References available upon request.

Timeline

Fulfillment Center Associate

Amazon Fulfillment Center
04.2017 - Current

Ambassador, Inbound Receiving Department and Inventory

Zulily
05.2016 - 04.2017

Customer Service Representative

TradeGlobal
08.2011 - 03.2015

Data Center Technical Training -

PerScholas

IT Support Training - CompTIA A+, Google IT Support Professional Certificate

Per Scholas

Bachelor of Arts - Economics

Tribhuvan University

High School Diploma -

Gomendra Higher Secondary School

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Sudarshan Adhikari