Suddeshna Kienno
Elk Grove,CA
Summary
Detail-oriented Shift Manager with progressive leadership background and advanced training and team-building abilities. Works easily with employees to meet and exceed targets for quality, service and speed. Quick-thinking problem-solver with exceptional communication and conflict-resolution skills.
Overview
9
9
years of professional experience
Work History
Data Analyst
Dunkin' Donuts Franchising
Elk Grove, CA
09.2023 - Current
- Created predictive models to forecast customer behavior.
- Developed dashboards with Tableau to monitor key performance indicators.
- Leveraged SQL queries to extract, transform and load data into databases.
- Defined KPIs based on collected data sources.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Synthesized current business intelligence or trend data to support recommendations for action.
Shift Manager
Dunkin' Donuts
Elk Grove, CA
05.2023 - Current
- Documented daily production activities and created informative reports for management.
- Kept inventory within optimal levels and organized for easy accessibility.
- Created positive work environment to meet company, state and federal employment guidelines.
- Arranged cover for staff absences to prevent disruption to operations.
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.
- Managed cash registers, balanced drawers, and prepared bank deposits.
- Kept operations smooth and professional with consistent opening, closing and shift change task lists.
- Ensured store cleanliness and compliance with safety standards during shift hours.
Administrative Manager
Alembo B.V.
Paramaribo
10.2019 - 04.2023
- Assigned tasks to associates, tracked progress and updated clients to facilitate administrative operations.
- Managed daily office operations and provided support to executives.
- Drafted internal memos, letters, and other correspondence for executive review.
- Created and maintained spreadsheets, databases and reports to drive administrative oversight for management and staff.
- Assisted in recruitment process, including posting job ads and conducting interviews.
- Supervised team of administrative assistants to ensure seamless workflow across departments.
- Successfully led and supervised a team consisting of more than 10 clerical and administrative staff.
IT Administrator
Ministry of Agriculture-Animal Husbandry & Fisheri
Paramaribo
08.2019 - 12.2019
- Troubleshot technical issues and provided solutions to problems.
- Monitored system performance to ensure smooth operation.
- Managed and maintained computer systems, servers, and networks.
- Collaborated with other IT professionals during projects or problem resolution.
- Coordinated, implemented and maintained VoIP telephone systems.
- Configured routers, switches, and other network devices.
- Designed and deployed secure VPN solutions for remote access needs.
- Recommended new technologies that could enhance overall efficiency or user experience.
- Verified appropriate attention and escalation of customer problems by documenting customer impact in Zendesk.
Marketing Manager
Yokohama Trading N.V.
Paramaribo
08.2017 - 07.2019
- Oversaw numerous social media profiles for three countries.
- Analyzed past and present trends to devise recommendations for future strategies.
- Expanded social media reach using influencer partnerships on various platforms.
- Presented at staff meetings and manager meetings on marketing progress and updates.
- Created innovative marketing solutions collaborating with colleagues and senior executives.
- Conducted regular market research to identify new opportunities for growth or improvement in existing markets.
- Analyzed market trends, customer needs, and competitor data to inform marketing decisions.
- Utilized search engine optimization SEO techniques to drive organic traffic to company websites.
Administrative Assistant
Edso Home Finishing N.V.
Paramaribo
01.2015 - 08.2017
- Received and distributed incoming mail and digital correspondence.
- Entered information onto digital systems to maintain data quality and accuracy.
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Answered customer questions about available products and services.
- Updated databases and spreadsheets regularly to track progress.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Arranged travel accommodations for employees attending conferences or business trips.
- Managed daily office operations and maintained organized workspace.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
- Proofread documents for grammar, spelling, and formatting errors before distribution.
- Created and maintained databases used by multiple office members.
Education
Foundations: Data, Data, Everywhere - Google Data Analytics
Coursera
Mountain View, CA02-2023
Bachelor of Science - Information Technology
Polytechnic College Suriname
Paramaribo08-2020
Skills
- Microsoft Office Suite
- Bilingual proficiency
- Data Modeling
- Technical Support
- NoSQL Databases
- Office Administration
- Data Entry
Languages
English
Professional
Dutch
Native/ Bilingual
Hindi
Professional
Punjabi
Limited
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Soccer/Football
Food
Shopping
Timeline
Data Analyst
Dunkin' Donuts Franchising
09.2023 - Current
Shift Manager
Dunkin' Donuts
05.2023 - Current
Administrative Manager
Alembo B.V.
10.2019 - 04.2023
IT Administrator
Ministry of Agriculture-Animal Husbandry & Fisheri
08.2019 - 12.2019
Marketing Manager
Yokohama Trading N.V.
08.2017 - 07.2019
Administrative Assistant
Edso Home Finishing N.V.
01.2015 - 08.2017
Foundations: Data, Data, Everywhere - Google Data Analytics
Coursera
Bachelor of Science - Information Technology
Polytechnic College Suriname