Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Photography, Travel, Technology
Timeline

Sudeb Chattopadhyay

Oswego,IL

Summary

Customer-focused professional Senior Program Manager with a successful 25-year career in telecom sector. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in network implementation, program execution and process improvement engagements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Program Manager

T-Mobile
08.2021 - Current
  • Engaged with government customers (SLED) , partners and internal teams to create positive, trusting and professional relationships
  • Conducted Program reviews & reported program results to customers and stakeholders to facilitate proper execution of scope
  • Set internal benchmarks and reviews to improve team performance and monitor program
  • Conducted monthly contract compliance reviews with customers; self identified gaps and created plans for improvement
  • Reviewed contracts to ensure proper updates are completed on time (plans, programs, legal Ts&Cs)
  • Collaborated with several internal teams to define legal and operational parameters
  • Engaged with sales teams weekly to synchronize activities and provide assistance with program / contract compliance
  • Built successful project plans covering objectives, resources and staffing to meet schedules
  • Sourced, vetted and managed vendors needed to accomplish project goals
  • Obtained needed resources by strategically negotiating with stakeholders and outside suppliers
  • Clients: Government - SLED

Program Manager

Sprint Corporation
10.2007 - 08.2021
  • Interacted with customers and clients to identify business needs and requirements
  • Orchestrated smooth and efficient data, IP and voice, programs in wireline & wireless; development by collaborating cross-functionally across departments and clients
  • Implemented projects involving wireless and wireline technologies such as: Wave Services, WAN Services, SIPT, SDWAN, DIA IP (Dedicated), Voice (Dedicated & Switched), VoIP, Private Lines, data center connectivity, Managed Network Services, Cradle Point & Cisco Routers, wireless WAN, POS, Access Points, Wireless Backups using Wireless Integrated Switches and Routers failover to wireless, multi carrier solutions
  • Monitored progress of programs, using and applying project documents (customized project plans) , program directives, project deadlines and other program material
  • Prepared formal project plans, identify tasks, appropriate team participants, assign responsibilities and due dates
  • Conducted program kickoff meetings and internal and external status meetings
  • Coordinated review and approval of equipment and network configuration(s) utilizing engineering resources, as required
  • Conducted implementation planning session(s) with the account team and clients
  • Managed subcontractor and partner performance, as required by the scope of work
  • Resolved project roadblocks through escalation
  • Provided project documentation: Status reports, Executive Summary, Project performance reports, Work Breakdown Structure (WBS), Outlines and charts for various tasks, individual task and resource summaries
  • Designed infrastructure solutions to resolve business issues and improve processes in collaboration with sales, network engineering, implementation and legal
  • Engaged with customers, partners and clients to create positive, trusting and professional relationships
  • Consulted team members on strategies, policy updates and performance improvement plans to accomplish challenging goals
  • Mentored and supported Implementation managers employees to create strong workplace culture
  • Followed the project management methodologies established by the Project Management Institute (PMI)
  • Clients: Fortune 50, 100, 500 including financial , trading, manufacturing, government, hospitality, education, building material, airline, food & nutrition, reseller – telecom

Implementation Project Manager

Sprint Corporation
01.2001 - 10.2007
  • Implemented projects involving wireless and wireline technologies such as: Wave Services, WAN Services, SIPT, SDWAN, DIA IP (Dedicated), Voice (Dedicated & Switched), VoIP, Private Lines, data center connectivity, Managed Network Services, Cradle Point & Cisco Routers, wireless WAN, POS, Access Points, Wireless Backups using Wireless Integrated Switches and Routers failover to wireless, multi carrier solutions
  • Outlined work plans, determined resources, wrote timelines and generated project charter as part of project scope determination and fully integrated implementation plan
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
  • Developed project plans identifying key issues, approaches and performance metrics
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
  • Worked closely with the engineering group to understand the design elements of the network
  • Worked with internal groups including order entry, provisioning, physical layer and CPE to make sure there were no set-backs at the tail end of a project and the committed deadlines were met
  • Clients: Fortune 50, 100, 500 including financial, trading, manufacturing, government, hospitality, education, building material, airline, food & nutrition, reseller – telecom

Team Lead

MCI WORLDCOM
09.1999 - 01.2001
  • Circuit Design (provisioning) , WHOLESALE SUPPORT, Designed and tested DS0, DS1 , DS3 level circuits to support Frame Relay, Voice , VoIP, Private Lines
  • Resolved customer-down situations
  • Handled escalations to make sure customer circuits were turned up on time
  • Made Digital cross connects in the internal MCI network to facilitate client needs
  • Involved in many high profile projects for OC3 , DS3, DS1 implementation
  • Team Lead activities including training support, work-load distribution, escalations, support for management .

Customer Support

Sprint Corporation
02.1996 - 09.1999
  • Point of contact for all customer issues, including billing disputes
  • Reconfigure customer accounts to fit correct long distance calling plan
  • In addition to these primary duties also participated in testing software which integrated all internal systems
  • Providing feedback to programmers to correct end-user issues
  • Marketing new products and providing 100% technical support
  • Involved with sales and marketing group to test and implement new product lines and verify market data to assure positive customer feedback and revenue growth
  • Involved in corporate training and piloting new software to correct end-user issues.

Marketing Department Newsletter Editor and Coordinator

Chicago Athletic Association
01.1995 - 07.1995
  • Intense inter-departmental communications and coordination to insure preparation of internal print-worthy news in a monthly newsletter to satisfy the marketing strategy of a conservative private club
  • In charge of advertisement sales to ensure positive revenue flow to supplement the given budget
  • Paid Internship to full time position

Education

Bachelor of Arts - American And English Literature & Pre-Medicine

University of Illinois
05.1995

Skills

  • Project / Program Management utilizing the project management methodologies established by the Project Management Institute (PMI)
  • Workflow Diagrams
  • Stakeholder Communications
  • Risk Management Assessments
  • Technical Presentations
  • Change Management Process
  • Implementation Planning
  • Best Practices and Methodologies
  • Risk Mitigation Strategies
  • Infrastructure Solutions: Wireless & wireline including transport equipment, routers & switches
  • Identifying and resolving circuit issues during the entire installation process Knowledge of testing and implementing transport services and equipment
  • Working knowledge of Microsoft Office & MS Project

Accomplishments

  • Collaborated with team of 150+ in the development, release & management of Sprint Magic Box
  • Resolved client wireless equipment (outdated & out of stock) which led to $100k+ in additional sales
  • Documented end to end network performance for a large utility by effectively program managing network teams and gaining customer acceptance
  • Program Managed the overhaul of 6 call centers while deploying new equipment, technologies & software

Certification

CERTIFICATIONS Project Management Certification Course at the University of Illinois Chicago.

Photography, Travel, Technology

I am an avid photographer - Landscape mostly. I use a nikon full frame as my primary equipment along with several secondary devices. One of my goals was to be able to photograph lightening. I have successfully met that goal. My next goal is to do portrait photography. You can view my website at https://chattphotos.smugmug.com/


I have traveled the world since I was very young. I have traveled extensively through the sub-continent of India and here in the US.  In the summer of 1995, I traveled to the European continent, staring in Germany, making my way through England, France, BENELUX, Austria. My most memorable moment during this outing is when I witnessed the Berlin wall being torn down. I too was able to break off a piece of the wall - which I still own


I live completely tangled in technology. I have a fully functional smart home. I have learned how to create and manage my wireless networks on my own. Currently I run 5 separate networks in my home to efficiently utilize the WAN bandwidth provided to my house (gig / gig). I have a small network monitoring hub where I can efficiently monitor and surveil my network and home. I have 12 separate wired and wireless cameras to ensure high security for my home. 




Timeline

Senior Program Manager - T-Mobile
08.2021 - Current
Program Manager - Sprint Corporation
10.2007 - 08.2021
Implementation Project Manager - Sprint Corporation
01.2001 - 10.2007
Team Lead - MCI WORLDCOM
09.1999 - 01.2001
Customer Support - Sprint Corporation
02.1996 - 09.1999
Marketing Department Newsletter Editor and Coordinator - Chicago Athletic Association
01.1995 - 07.1995
University of Illinois - Bachelor of Arts, American And English Literature & Pre-Medicine
Sudeb Chattopadhyay