Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Sudedra Franks

Sudedra Franks

Management
Arlington,TX

Summary

Enthusiastic business leader/manager with excellent marketing, customer service and facility oversight skills with more than 23 years of experience. With experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Highly effective and comfortable working with people at all levels in organization. Talented at leading daily activities and enhancing store atmospheres.

Overview

14
14
years of professional experience

Work History

Manager

Hertz Car Rental
Dallas, TX
04.2023 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Pursued every opportunity to learn about Hertz/DASH/EAM business at all levels and improve team member support.
  • Used company reports to analyze sales, gross profit and inventory activities.

Owner/Operator

SooDE's Art
United States
12.2020 - Current
  • Creator of E-commerce boutique shop for Mental Health consumers
  • Managed day-n-day business operations.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.

Accounts Receivable Representative

Fiserv
Columbus, OH
06.2018 - 04.2019
  • Took advantage of innovative technology and personalized solutions to serve consumers better, whether it's contact center support, dispute management or cross-selling opportunities
  • Performed excellent services to Full Service Clients within Reg-E and Quality Assurance policies
  • Payment networks and provide comprehensive ATM and cash management services.
  • Communicated with over 75 customers calls per day to identify and resolve outstanding payments.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.

Crew Member

Bricker Cafe
Columbus, OH
06.2015 - 03.2017
  • Providing line cooked meals to over 20 Social Security Employees on daily basis-throughout during week.
  • Responsible for maintaining Inventory Control, Cash Management and providing Customer Service
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Took orders, prepared meals and collected payments..
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Assisted other team members to achieve goals

Co-Manager

Journeys/Shi by Journeys
Columbus, OH
09.2014 - 08.2015
  • Assisted with recruiting, hiring, training and managing store personnel to achieve personal and store sales plan, control expenses, and to protect company assets while displaying interest and readiness for Store Manager.
  • Assisted with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Hired, trained and evaluated personnel in sales and marketing of over 10 employees.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.

Account Receivable Specialist

NCO Financial Systems
Columbus, OH
06.2012 - 01.2014
  • Accounts Receivable Management of healthcare revenue cycle management, attorney network service
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from 20 or more customers and vendors.
  • Applied more than 50 payments per week.

Residential House Manager

Jireh Services/DOY
Columbus, OH
09.2009 - 05.2012
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.

Education

Associate of Arts - Visual Communication

University of Phoenix
Columbus, OH
03.2011

High School Diploma -

East High School
Columbus, OH
05.1999

Skills

  • Recruiting and Hiring
  • Records Organization and Management/Confidential Case Documentation
  • Payroll Management
  • Coaching and Mentoring
  • Sales
  • Employee Training
  • Inventory Management
  • Positive Reinforcement Methods
  • Scheduling and Coordinating
  • Visual Merchandising
  • Creative Thinking
  • Operational Oversight
  • Back of House Operations
  • Cash Register Operations
  • Customer Service
  • HIPAA

Timeline

Manager

Hertz Car Rental
04.2023 - Current

Owner/Operator

SooDE's Art
12.2020 - Current

Accounts Receivable Representative

Fiserv
06.2018 - 04.2019

Crew Member

Bricker Cafe
06.2015 - 03.2017

Co-Manager

Journeys/Shi by Journeys
09.2014 - 08.2015

Account Receivable Specialist

NCO Financial Systems
06.2012 - 01.2014

Residential House Manager

Jireh Services/DOY
09.2009 - 05.2012

Associate of Arts - Visual Communication

University of Phoenix

High School Diploma -

East High School

Similar Profiles

CREATE PROFILE
Sudedra FranksManagement