Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Supervise and coordinate F&B operations for the hotel Including restaurant, bar, and room service
• Train and manage a team of 60 personnel in ensuring high quality service and customer satisfaction
• Implement standard operating procedures and food safety protocols to maintain high standards of hygiene
• Ensure inventory control and stock rotation to minimize wastage and maximize profitability
• Monitor guest feedback and implement corrective actions to address any concerns or issues
Work Responsibility.
• Managing Lounge staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene
and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety
regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately
stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
Staff training and Train the trainer
Inventory management and control
Customer service and guest satisfaction
Problem-solving and decision-making
Communication and interpersonal skills
Cost control & Menu planning
Food safety and hygiene