Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Sudershan Chawla

Sr Product Owner/Lead Business Analyst
Beaverton,OR

Summary

Driven and accomplished Sr. Product Owner/ Lead Business Analyst with 13+ years of Experience leading Cross-Functional teams in the Development, Documentation and

Delivery of Innovative solutions for driving the attainment of Business goals in diverse Business and Technical environments.

Product Ownership & Development:

• Extensive experience in Developing innovative Product recommendations based on Business and Technical Requirements and Ensure quantifiable and qualitative

benefits are identified and committed to the Business users and Stakeholders.

• Experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing, and deployment.

Scrum team leadership, Organization and Delivery:

• Highly experienced in defining and prioritize product roadmap and team backlog such that the solution effectively addresses program priorities while maintaining technical integrity.

• Exemplary Knowledge of Scrum tools and concepts such as Product backlog, Scrum team, Sprint Backlog, user stories, burn down charts, Facilitating Daily stand-ups, retrospective meetings.

• Rich Knowledge in ensuring Product Backlog is visible, transparent, and clear to all, and shows what the scrum team will work on next.

• Manage, Lead and Mentor team members on how to execute the vision of the

product/ roadmap.

• Work with Cross-functional teams on Daily basis to ensure smooth Project Delivery operations.

Financial Services Domain Expertise:

• Excellent knowledge of Front-Office Banking Business, Online/Digital Banking,

Commercial & Retail Lending Products, Credit Cards.

• Highly Experienced in Digital Transformation Projects on Commercial Credit

Systems, Online Banking Portal, Cash and Wealth Management systems.

• Strong Product Knowledge of Equities, Fixed income, Derivatives and Multi-Asset

products. Strong domain understanding both deep and broad for relevant end-to-

end processes, operational risks, Credit and Market Risk, AML/BSA/KYC and

Regulatory/Compliance Requirements.

Documentation Skills:

• Expertise in use of Agile Management tools such as JIRA, SharePoint, MS Project,

and MS Visio.

• Adept at project documentation using MS Project, preparing and executing Test

Plan, Test Scripts and Test Case document for User Acceptance Testing (UAT)

based on functional and technical specifications, and performing system and

workflow analysis.

• Designing highly detailed annotated wireframes, user flows, and process flows and

content-rich UI/UX, Information Architecture prototype using Balsamiq and MS Visio.

  • Highly experienced in creating documents such as BRD, FRD, Project Charter, SRS,Wireframes, Project tracker, Test and Business cases.

Technical Skills:

• Languages: C, XML, SQL, JavaScript, Methodologies: Agile (Scrum), Waterfall, Wire

framing & Process Flows: Balsamiq, MS Visio, Project & Requirement Management: Jira,

MS Project.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Associate Director - Product & Project Management

LTIMindtree
07.2022 - Current
  • Client : Franklin Madison Group
  • Working as the Lead Business Analyst for the Socrates and Phoenix Teams within the Insurance services Domain of the organization and leading a team of 5 off-site resources.
  • Both the teams are primarily working on Development of Multiple Enterprise wide Applications used by the Strategy and Client Services Business team of the Organization.
  • Streamlining Collaboration within Business Users, Development Team members and other Scrum Masters to define, optimize solutions and Drive Project Progress.
  • Collaborate with Business Users across multiple teams to refine requirements and ensure alignment with Business and Leadership goals.
  • Managing Product Backlog effectively, along with Prioritizing high-value items for Faster completion.
  • Acting as a Lead Business Analyst documenting Business Requirements in Jira in form of User Stories, preparing Business Process workflow using MS Visio, Designing Wireframes using Figma and Balsamiq and getting Requirements Sign- off from the Users.
  • Guiding off-shore BA's on the High level solution proposed and approved by Business users and leadership and evaluating their daily progress.
  • Facilitating Scrum meetings with the Development team, JAD sessions with Business users with the goal to align teams to work on a mission critical tasks and goals.
  • Preparing Project Progress reports for regular review with the Senior Leadership and exploring ways to further enhance team efficiency, manage Technical/Non Technical impediments faced by the teams and devise strategies for improving team capabilities.
  • Client : Credit One Bank
  • Worked as a Technical Project Manager/Scrum Master for the Account Services & Fraud Prevention Teams leading a Total Team size of 15+ Resources
  • Primary Responsibilities included working with Account Services & Fraud Business Teams in understanding requirements related to Credit Balance Refund (CBR) & Fraud Prevention Tools (Quavo, CAS) used by 500+ Customer service Reps and devising strategies on Product and Feature enhancement in line with the Business satisfaction.
  • Lead the strategy for successful delivery of multiple projects across multiple teams and prepare reports for Project delivery status Resource allocation, Infra dependencies & other critical efforts undertaken by the Team.
  • Managed Team Backlog in Jira and ensure all user stories are refined and get Business stakeholders sign-off on the Acceptance criteria.
  • Worked on prioritization of User Stories with the Stakeholders and Product Owners along with guiding the Development team on the Business Request by defining the request in form of User stories in Jira, preparing Business process flow documentation and Wireframes.
  • Work with TFS team on scheduling of deployments on regular basis for continuous delivery and maintaining Project timelines.
  • Utilized Agile Scrum practices to help the team increase their velocity within the First year of adoption by more that 150%.
  • Led Daily Scrums to discuss current day goals, previous day achievements and any impediment or concerns faced by the Development Teams.

Sr. Product Owner/Lead Business Analyst

East West Bank
08.2019 - 04.2022
  • Worked as Lead Business Analyst/Product Owner in Planning, Designing and Developing of Multiple Digital Transformation Applications Of Commercial Credit Lending Platform(E-CCR, Loan Fee Tracker, Exception Tracker, ILM, CCM) used by 600+ Associates in Commercial/Retail Lending and Loan Operations Teams
  • Primary Responsibilities included Conceptualizing New Application from Ground up with features, Enhancements and Building Ecosystem/Integration around the Application
  • Scoping & Managing multiple Major projects and Application Enhancements to be carried out in Current year with key Stakeholders and Development team
  • Manage Team Backlog items in Jira and prioritize based on Business value and criticality and act as Primary communicator and connection between Stakeholders, End users & Development Teams
  • Work with Compliance and Regulatory Teams to enhance Applications with Features for accommodating special request of facilities/Customers affected by Covid-19
  • Tracked the Project delivery schedule in line with the Objectives set by the Senior Management by preparing Sprint Status reports, Monthly Deployment plans
  • Forecasted Major risk in regards to Production Incidents reported by Business and devised strategies for timely closure maintaining SLA's by coordinating between the Users and Development teams
  • Led Daily Scrum Stand-up calls with the Development team for Daily status tracking and other Agile ceremonies Sprint planning, Sprint Retrospective for each Sprint.

Senior Business Analyst

Dextro Software Systems Inc
10.2016 - 05.2019
  • Project: East West Bank, Los Angeles, CA
  • Project Scope: Commercial Credit Report (CCR): Project objective was to Develop and Enhance Commercial Credit Report system used by RM's built on Microsoft Dynamics CRM platform for commercial Loan Applications.

Senior Business Analyst

InfoKall Enterprise Solution Pvt Ltd
09.2011 - 08.2015
  • Project: Enhancement of AML/KYC System and Reporting for a major Retail & Commercial Bank Based in USA
  • Project Scope: Project covered development of risk-oriented approach as part of client's due diligence processes to fulfill requirements resulting from AML/KYC policy and corresponding anti-money laundering act
  • Tasks included development of risk models, definition of parameters and risk measures setting, scoring of direct retail/corporate customers, evaluation of correspondence banking relations, consideration of beneficial owners, politically exposed persons (PEPs).

Education

Masters in Finance - Finance

Hult International Business School
Cambridge, MA
09.2015 - 08.2016

Bachelor of Engineering -

Thadomal Shahani Engineering College
Mumbai, India
09.2007 - 07.2011

Skills

Stakeholder Management

Strategic leadership

Project Management

Business Analysis and Requirements Gathering

Agile & Scrum SDLC Methodologies

Process Improvement

Data Analysis & Reporting

Risk Management

Change Management

Personal Information

Work Permit: Green Card/Permanent Resident

Certification

Scrum Master Certification

Timeline

Certified Scrum Product Owner

09-2024

Scrum Master Certification

08-2024

Associate Director - Product & Project Management

LTIMindtree
07.2022 - Current

Sr. Product Owner/Lead Business Analyst

East West Bank
08.2019 - 04.2022

Senior Business Analyst

Dextro Software Systems Inc
10.2016 - 05.2019

Masters in Finance - Finance

Hult International Business School
09.2015 - 08.2016

Senior Business Analyst

InfoKall Enterprise Solution Pvt Ltd
09.2011 - 08.2015

Bachelor of Engineering -

Thadomal Shahani Engineering College
09.2007 - 07.2011
Sudershan ChawlaSr Product Owner/Lead Business Analyst
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