Sudeshana Nimmagadda

Roles and responsibilities

• Monitored daily operations to identify areas of improvement and implemented corrective actions when necessary.
• Developed and managed client accounts to ensure efficient operations and customer satisfaction
• Established operational procedures for staff to follow in order to optimize efficiency and productivity.
• Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
• Reviewed invoices for accuracy and completeness prior to payment processing.
• Analyzed financial data to identify discrepancies or trends.
• Developed and implemented HR strategies to improve employee engagement and retention.
• Organized and facilitated team-building activities, including monthly staff meetings.
• Conducted recruitment process for new hires, including job postings, interviews and background checks.
• Analyzed employee surveys to identify areas of improvement in workforce productivity.
• Developed and implemented strategic business plans to increase company profitability.
• Facilitated board meetings and provided leadership guidance to senior management.
• Recruited, trained, mentored, and managed employees at all levels within the organization.
• Overseeing day-to-day operations of the company, ensuring efficient and effective delivery of IT services. Monitoring key performance indicators (KPIs) and making data-driven decisions to optimize business operations.
• Attracting, developing, and retaining top talent within the organization. Building a diverse and inclusive workforce. Providing leadership and guidance to the management team. Promoting a positive work culture and fostering employee engagement

Project: Somo’s Caller Name

Somo's Caller Name or CNAM is centralized repository for Toll-Free Caller ID information. TFNIdentity is a solution that allows Responsible Organizations (Resp Orgs) to store Caller Name information (frequently referred to as CNAM) so that it can be displayed when a call is received from your customer’s Toll-Free Number.

Roles and Resposibilities

• Coordinate multiple projects modules assigned to multiple teams in Agile environment with scrum methodology , constantly tracking and configuring different version variants and managing changes to the software
• Developed and implemented a comprehensive quality assurance program to ensure compliance with industry standards.
• Developed and implemented test plans, strategies, and processes to ensure quality assurance of products.
• Collaborated closely with development teams to ensure product stability before release.
• Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
• Tested JSON based APIs using Postman
• Developed and maintained test plans, test scenarios, and test cases to ensure the quality of software products.
• Analyzed user stories and acceptance criteria to create detailed test plans.
• Performed exploratory testing and identified issues in the system before release.
• Reported defects using tracking tools such as JIRA and tracked their resolution status.
• Participated in peer reviews to ensure accuracy of all work products developed by QA team members.
• Supervised a team of QA Engineers in executing all phases of testing activities
• Maintained a comprehensive library of test data for use in validating application features.
• Provided technical guidance to junior testers in the team to improve their skillsets.

Project: Innovation Design, Development and Operational Support (IDDOS)

IDDOS contract provides services for CMS CMMI Alternative Payment Models (APM) in their application life cycle in participating and improving healthcare quality.

Roles and Responsibilities:

• Developed test cases using Application Lifecycle Management (ALM) and then executed them in test lab, the defects are entered and follow-up with developers by maintaining defect life cycle.
• Executed unit test scripts using Rational Application Developer (RAD) and generated the reports and attached the results in ALM.
• Validated database insertion and deletion by executing SQL statements to verify the output data with ref to inputs entered on the application.
• Analyzed and documented requirements in a comprehensive, clear and unambiguous manner, Prepared Business Process Document (BPD) and analyze, and convert business requirements into functional specifications.
• Involved in preparation of Weekly and daily status reports.
• Participated in Requirements Sync (Acceptance Testing) with Business Analyst and Developers.
• Managing Requirements and communicating with users and team members.
• Completed diverse types of tests, including negative, functional and exploratory.
• Clarified product features and functions by communicating with product owners and developers.
• Performed root cause analysis of reported defects and developed corrective action plans accordingly.
• Trained new Quality Analysts on established procedures and techniques used in assessing product quality.

Project: Accountable Care Organization – Management System

Accountable Care Organization – Management System (ACO-MS) supports submissions and enumeration & adjudication of annual applications of Shared Savings Program (SSP) ACO to enroll in Medicare SSP program. Once approved participate in Medicare SSP ACO programs, ACOs uses ACO-MS to maintain their contact list, update and receive approval for Marketing Material and maintain the contact list.

Roles and Responsibilities:

• Developed and implemented test plans for new software development projects.
• Coordinate multiple projects modules assigned to multiple teams in Agile environment with scrum methodology , constantly tracking and configuring different version variants and managing changes to the software
• Gathered requirements facilitating JAD session from CMS subject matter experts, users and stakeholders
• Actively involved in testing the application, manually and using automation.
• Planned and defined system requirements to low fidelity mockups with Use stories, Use Case Scenario and User journey maps by working very closely with UX designers.
• Conducted database testing using SQL queries and Executed SQL queries by connecting to Database.
• Developed test cases using HP Quality Center and then automated them in test lab.
• Used MS Excel to track and maintain traceability from requirement to bug fixing
• Analyzed and documented requirements in a comprehensive , clear and unambiguous manner Prepared Business Requirement Documents (BRD) and used Jira/Confluence to manage, analyze, and convert business requirements into functional specifications
• Tested JSON based APIs using Postman
• Tracked states of bugs and presented On demand states report using Zephyr plug-in for Jira
• Reviewed and Logged Help Desk Tickets and determine avenues for Improvement and Enhancements
• Created user documentation for testing processes and procedures.
• Conducted manual, automated, functional, integration, regression and performance testing of software applications
• Managed a team of testers by providing guidance on best practices, troubleshooting techniques and project management strategies.
• Participated in product design reviews to provide input on functional requirements, product designs, schedules and potential problems.

Project: Physician Value

Physician Value project supports generation of Quality and Resource Use Reports (QRUR) for all the Providers in the country and assign them with Value Based Modifier (VBM) based on the quality of the care provided and resource used to provide that care. Physician Value project is for Centers for Medicare & Medicaid (CMS) and delivers more than 2 million QRUR and Physician Quality Reporting System (PQRS) reports every year.

Roles and Responsibilities:

• Developed and executed test cases to ensure software functionality, reliability and performance.
• Developed test cases using Application Lifecycle Management (ALM) and then executed them in test lab, the defects are entered and follow-up with developers by maintaining defect life cycle.
• Executed unit test scripts using Rational Application Developer (RAD) and generated the reports and attached the results in ALM.
• Validated database insertion and deletion by executing SQL statements to verify the output data with ref to inputs entered on the application.
• Analyzed and documented requirements in a comprehensive, clear and unambiguous manner, Prepared Business Process Document (BPD) and analyze, and convert business requirements into functional specifications.
• Involved in preparation of Weekly and daily status reports.
• Participated in Requirements Sync (Acceptance Testing) with Business Analyst and Developers.
• Managing Requirements and communicating with users and team members.
• Analyzed the software requirements specifications and developed the functional specifications document.
• Participated in the System Test Scenarios, Test Plan and Test Cases Reviews.
• Coordinating with Analysts, Developers and Testers to resolve issues on time.
• Attend Peer-Review meetings, Automation meetings and Risk Assessment meetings.
• involved in preparation of Weekly and daily status reports.
• Attended JAR / JAD sessions, walk through and meetings with CMS business users to understand existing requirements and operational procedures.
• Attended daily scrum calls and updated issues in Jira.
• Create and maintain updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals.

Roles and responsibilities

• Conducted background checks and reference checks of prospective employees.
• Identified, screened and interviewed potential employees.
• Created job postings, tracked applicants and maintained applicant database.
• Organized orientation sessions for new hires and provided them with onboarding information.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Developed compensation packages that are competitive yet cost effective for the organization.
• Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
• Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
• Evaluated current HR processes and recommended changes when necessary to improve efficiency.
• Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Worked with management to create performance measurement, employee development and employee compensation strategies.