Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Sudeshna Biswas

San Francisco Bay Area,United States

Summary

An ambitious, innovative, result driven with 15 plus years of sales experience focused on achieving exceptional results in a highly competitive environment that demands continuous improvements. Experienced in promoting products, identifying markets, solution selling, consultative selling, and strategic development with seamless execution. Consistently utilizing motivational management style of building, guiding and retaining high performance teams to develop and implement strategies for accelerated growth. I drive the priorities of all PCB Product Line opportunities in the territory and provide a clear prioritization for resource allocation to the field technical resource management and Business Unit. Responsible for defining the technical account plans and campaigns necessary to achieve the initial win, proliferation and strategic development partnerships with customers in the territory. Develop the overall PCB (EBS) product strategy along with the Field technical management to achieve business targets and strategic objectives based on EDA Sales organization and Business Unit needs. Business targets and strategic objectives are defined by EDA Sales organization in conjunction with the Business Unit. The strategy to achieve those business targets requires the construction of a top-down and bottom-up plan account by account within a territory (including calling out strategy to capture unidentified business in that territory). Involved Defining technical account engagement plans and campaigns necessary to achieve the results. Lead and manage the account campaigns for the specific product line. Ensure understanding of all elements of any technical campaign - decision process, success criteria, committed usage upon success, run rate impact, AE resources required and, of course, solving the customer's problem. Establish regular meetings with specific customer management to support successful campaigns. Define, track and report the priorities for all engagements at every stage and communicate closely with technical management helping to prioritize engagements and short vs. long-term objectives. Build strong customer relationships to enable establishment of strategic relationships for Mentor in product / technology. Serve as the key field resource to summarize competitive threats and opportunities. Collect and communicate customer feedback, competitive information, and general field intel.

Overview

22
22
years of professional experience

Work History

Global Key Account Manager

TTM Technologies
10.2021 - Current
  • Global Account Manager sells TTM Technologies products and maintains relationships as the primary contact with assigned existing key global/international accounts
  • Accounts are key, highly strategic, and have complex requirements
  • Primary responsibilities include expanding and developing these accounts and pursuing new business within the account.Responsible for developing and maintaining relationships with our global accounts leading to high levels of customer satisfaction and increased annual sales
  • Oversight and guidance of other sales employees
  • Work with all disciplines globally within accounts and TTM including but not limited to all levels of management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service and Quoting Centers in support of our global AMI&I business.Develop customer contacts that support TTM in all aspects of business management and provide professional leadership, coordination and strategy for global account.Participate in customer business reviews, negotiations and daily support as required by the customer and TTM
  • Responsible to communicate the customer's initiatives, requests, requirements, comments, action items etc, back to the management of TTM and to follow through to completion all action items and commitments made to the customer
  • Monitor the performance levels of TTM and work with the site level management to drive improvement if needed
  • Work with the TTM AMI&I support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities

Regional Sales Manager / Technical Account Manager

04.2019 - 08.2022
  • Establishes and maintains high level relationships with both internal and external customers
  • Develop sales plans to support the Company in achieving profitable revenue growth
  • Cold calling prospects and building relationships as a part of coordinated sales strategy
  • Attend trade shows to acquire new leads
  • Deepen existing business relationships by continuing to increase account satisfaction
  • Successfully propose, negotiate, and close profitable revenue opportunities at existing and new account locations by leveraging strong relationships
  • Evaluate customer needs, understand market drivers and ensure appropriate TTM value solutions are presented
  • Proven track record of negotiating and closing on new business opportunities
  • Lead generation and Persistence in follow up of leads and movement of prospects through the sales cycle
  • Effective closure rate with prospect strongly preferred
  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Act as the point of contact and handle customers' individual needs
  • Generate new business using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Supervise account representatives to ensure sales increase
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g
  • Quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth
  • Proven work experience as a Sales account manager or Sales account executive
  • Hands on experience in sales and an ability to deliver excellent customer experience
  • Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude.

Account Manager

Sierra Circuits
01.2014 - 03.2019
  • Managing and developing new business in primarily in Aerospace/Defense, Medical Devices and Telecommunications
  • Emphasis on high speed applications requiring strong engineering support
  • Generate new business by soliciting current and prospective clients via personal visits, telephone, email, and professional networking meetings
  • Skillful in handling issues in the sales process with strong ability to overcome objections and make the sale
  • Sell Printed Circuit Boards & Assembly services for prototyping to small and large business with successful repeat orders and gaining future production orders
  • Develop a strong understanding of clients' business needs, convey the benefits of each quote, prepare a quote and review any manufacturing process
  • Work closely with Electrical engineers and project managers to make sure project is a success
  • Deliver technology-enabled PCB solutions and strategies to small-and medium-sized business.

Manager Inside Sales and Customer Engagement

Impel CRM
02.2012 - 06.2014
  • Produce a pipeline of prospective customers by analyzing the market, identifying sources of business leads, generating leads, qualifying leads, developing favorable relations with potential customers, and supporting outside sales representatives
  • Conduct needs assessment and accordingly Introduce Key Solutions' spectrum of products which include: To regularly review the customer experience across all organisational touchpoints
  • Ensure that organisational wide protocols are understood and adhered to
  • Continue with the education and support programme via FAQ fact sheets, team visits and planned workshops to disseminate information
  • Monitor and measure the customer experience
  • Liaise with the legal team and press office when appropriate as part of the resolution process, particularly in relation to damage limitation
  • Identify and report new risks resulting from the complaint resolution process
  • To manage, lead and motivate the Customer Engagement Team ensuring that they have the appropriate information, training and tools to meet targets within agreed standards and protocols
  • Financial management and budget control in line with standards and guidelines
  • Producing CRM guidelines and Q & A s at a strategic and campaign level for distribution across the organisation and for brand partners
  • To identify and implement opportunities to build donor relationships and to drive engagement including cross-sell and up-sell of Charity and financial 'products'
  • To provide timely reporting and trend analysis for all customer traffic flows including knowledge based data capture and complaint handling
  • To provide training in the use of the Central Database, reporting system defects and assisting with any appropriate system functionality testing
  • Provide in depth reporting of all customer traffic, both quantitative and qualitative.

Account Manager / Sales and Support Manager

US DISCS
06.2007 - 01.2012
  • Maintaining customer satisfaction by providing problem-solving resources; managing staff
  • Accomplishes customer service objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications
  • Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplishes information systems and organization mission by completing related results as needed.

Sales Account Manager

Dell
01.2005 - 01.2007
  • Sales account manager

Customer Success Manager

Infosys BPO
12.2004 - 04.2005

Sales Account Executive

ITC Infotech
07.2002 - 03.2004

Education

PGDBM - Sales, Distribution, and Marketing Operations, General

ISWBM
08.2002

Bachelor of Engineering - BE - Electrical, Electronics and Communications Engineering

Bangalore University
06.2000

Skills

  • Teamwork
  • Sales
  • Relationship Building
  • Relationship Management
  • Multicultural Sensitivity
  • Consultative Selling
  • Regulatory Compliance
  • High-impact proposal presentation
  • Sales program creation
  • Key Account Management
  • Services optimization
  • Sales tactics
  • Revenue Generation
  • Account Management
  • Client Relationship Building
  • Sales Lifecycle Management
  • Account development
  • Business Development
  • Sales Quota Achievement
  • Territory Management
  • Time Management
  • Team building
  • Decision-Making
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Active Listening
  • Self Motivation
  • Effective Communication
  • Interpersonal Skills
  • Sales Techniques

Timeline

Global Key Account Manager

TTM Technologies
10.2021 - Current

Regional Sales Manager / Technical Account Manager

04.2019 - 08.2022

Account Manager

Sierra Circuits
01.2014 - 03.2019

Manager Inside Sales and Customer Engagement

Impel CRM
02.2012 - 06.2014

Account Manager / Sales and Support Manager

US DISCS
06.2007 - 01.2012

Sales Account Manager

Dell
01.2005 - 01.2007

Customer Success Manager

Infosys BPO
12.2004 - 04.2005

Sales Account Executive

ITC Infotech
07.2002 - 03.2004

PGDBM - Sales, Distribution, and Marketing Operations, General

ISWBM

Bachelor of Engineering - BE - Electrical, Electronics and Communications Engineering

Bangalore University
Sudeshna Biswas