Sudha Gavidi

• Recruiting, training, and coaching baristas and shift supervisors to delivering exceptional customer service and product quality.
• Developing positive and engaging work environment to foster teamwork and motivate employees. emphasizing Engage and inspire moments
• Managing daily store operations, including opening, closing, staffing, and Financial tools.
• Ensuring compliance with company policies, sanitation, safety regulations, and health standards, which evolves partners mental health.
• Setting and exceeding sales goals and Key Performance Indicators (KPIs) by implementing effective strategies and planning. Collaborating with peers in District, when any operation Gap arose
• Ensuring a high level of customer satisfaction by creating a warm and uplifting environment with 5 key moments execution and making the moments right when issues arise.

Follow up daily KPI & NPS as well as incoming and outgoing Email to Ensure exceeding customers' expectations.

• Supervise the compliance of shipping and receiving practices and quality control according to company standards. Ensure all processes are complete and accurate.
• Train employees to ensure outstanding customer service and data accuracy.
• Coordinate store activities, produce complex orders, operate equipment requiring advanced operational expertise. Provide solutions to colleagues and customers to drive customer satisfaction.
• Organize the work area to comply with OSHA regulations.
• Communicate with the cross-team managers to deliver the highest quality product and customer service.
• Conduct inventory records with sales and accounting.
• Responsible for tracking critical material receiving documents, inventory counts, and any discrepancies.
• Proficient in all areas of the store's core businesses; print, sign & graphics and shipping.

• Managed daily operations of the grocery department to meet store goals.
• Scheduled staff, assigned daily workloads. Provided direction and guidance to staff.
• Implemented store policies, security measures, and customer service standards.
• Hit sales growth targets. Inspired and engaged team members to excel expectations.
• Developed positive shopping experience best practices to ensure customer satisfaction.
• Evaluated staff performance and provided appropriate feedback.
• Performed inventory control to avoid over stock and low stock.
• Managed product storage and rotation activities to reduce spoilages and damages.
• Delegated inventory duties ensuring shelves and displays were clean, stocked, maintained, and all products were properly identified.
• Executed product display set-up at store entrance and other sections according to merchandising standards to ensure flawless branding standards.
• Developed process improvements to maximize sales and profitability.
• Responsible for educating staff regarding safety and sanitation procedures.