Sudha Hassan
K. Villigili
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent at working with others to achieve a certain objective on time and with excellence. Dedicated professional with strong communication skills and a passion for delivering outstanding service. Results-driven Customer Service with a focus on resolving issues efficiently and maintaining high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Crew Member
The Coffee Club
07.2025 - Current
- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of service areas, improving workflow efficiency.
RECEPTIONIST/BOUTIQUE ATTENDANT
Sixsenses Kanuhuraa
01.2024 - 10.2024
- Greeted and welcomed guests and provided a positive impression of the organization.
- Directed guests and answered their questions.
RECEPTIONIST/BOUTIQUE ATTENDANT
Sixsenses Kanuhuraa
01.2024 - 10.2024
- Greeted and welcomed guests and provided a positive impression of the organization.
- Directed guests and answered their questions.
CUSTOMER SERVICE AGENT GROUND OPS
Manta Air
05.2023 - 09.2023
- Provided exceptional service and support to customers through various communication channels.
- Managed inquiries and resolved complaints for a high-volume customer service department.
CUSTOMER SERVICE AGENT GROUND OPS
Manta Air
05.2023 - 09.2023
- Provided exceptional service and support to customers through various communication channels.
- Managed inquiries and resolved complaints for a high-volume customer service department.
RECEPTIONIST
Baglioni Resort
09.2021 - 11.2022
- Worked as a receptionist in a resort setting, handling guest requests and information.
- Handled check-ins, reservations, and guest relations at a prestigious beachfront hotel.
RECEPTIONIST
Baglioni Resort
09.2021 - 11.2022
- Worked as a receptionist in a resort setting, handling guest requests and information.
- Handled check-ins, reservations, and guest relations at a prestigious beachfront hotel.
FRONT OFFICE RECEPTIONIST
Malahini Kuda Bandos
12.2020 - 08.2021
- My role involved greeting visitors, directing calls, and handling incoming and outgoing mail.
- Maintained professional and organized appearance of front office area.
FRONT OFFICE RECEPTIONIST
Malahini Kuda Bandos
12.2020 - 08.2021
- My role involved greeting visitors, directing calls, and handling incoming and outgoing mail.
- Maintained professional and organized appearance of front office area.
CENTRAL RESERVATION AGENT
Cocoon Maldives
02.2020 - 03.2020
- Managed reservations for hotels, ensuring accurate and timely bookings.
- Communicated with guests to confirm and modify reservations as needed.
CENTRAL RESERVATION AGENT
Cocoon Maldives
02.2020 - 03.2020
- Managed reservations for hotels, ensuring accurate and timely bookings.
- Communicated with guests to confirm and modify reservations as needed.
BOUTIQUE SHOP ATTENDANT
Kandima Maldives
05.2019 - 01.2020
- Provided personalized customer service and recommendation on products in a boutique fashion outlet.
- Assisted customers in selecting clothing items and accessories that suited their style preferences.
BOUTIQUE SHOP ATTENDANT
Kandima Maldives
05.2019 - 01.2020
- Provided personalized customer service and recommendation on products in a boutique fashion outlet.
- Assisted customers in selecting clothing items and accessories that suited their style preferences.
Education
GCE O'LEVEL - undefined
Muhyiddhin School
Villimale'11.2012
Skills
- Customer satisfaction
- Teamwork
- Time management
- Patience
- Active listening
- Empathy
- Problem-solving
- Communication
- Adaptability
Languages
English
Dhivehi
Personal Information
- Title: CUSTOMER SERVICE
- Date of Birth: 1996-05-09
- Nationality: Maldivian
Timeline
Service Crew Member
The Coffee Club
07.2025 - Current
RECEPTIONIST/BOUTIQUE ATTENDANT
Sixsenses Kanuhuraa
01.2024 - 10.2024
RECEPTIONIST/BOUTIQUE ATTENDANT
Sixsenses Kanuhuraa
01.2024 - 10.2024
CUSTOMER SERVICE AGENT GROUND OPS
Manta Air
05.2023 - 09.2023
CUSTOMER SERVICE AGENT GROUND OPS
Manta Air
05.2023 - 09.2023
RECEPTIONIST
Baglioni Resort
09.2021 - 11.2022
RECEPTIONIST
Baglioni Resort
09.2021 - 11.2022
FRONT OFFICE RECEPTIONIST
Malahini Kuda Bandos
12.2020 - 08.2021
FRONT OFFICE RECEPTIONIST
Malahini Kuda Bandos
12.2020 - 08.2021
CENTRAL RESERVATION AGENT
Cocoon Maldives
02.2020 - 03.2020
CENTRAL RESERVATION AGENT
Cocoon Maldives
02.2020 - 03.2020
BOUTIQUE SHOP ATTENDANT
Kandima Maldives
05.2019 - 01.2020
BOUTIQUE SHOP ATTENDANT
Kandima Maldives
05.2019 - 01.2020
GCE O'LEVEL - undefined
Muhyiddhin School