Sudhakar Sathuluri
Pleasant Prairie,WI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Talent Acquisition Manager
Techimpulse Solutions Inc.
Frisco, TX
02.2016 - 08.2020
- Collaborated with hiring managers to understand position requirements and develop job descriptions.
- Managed the onboarding process for new hires including paperwork completion, orientations.
- Ensured compliance with all applicable laws pertaining to employment practices.
- Developed job postings to attract qualified talent.
- Evaluated applicants' skills and qualifications against job requirements.
- Negotiated contract terms with third-party vendors providing recruitment services.
- Recruited and screened potential candidates for open positions.
- Negotiated between talent and various agencies for contractual arrangements.
- Maintained applicant tracking system database records.
- Collaborated with hiring managers to determine staffing needs and job requirements.
Team Lead - Customer Care (Chat Support)
Amazon Development Center
Hyderabad, IN
08.2012 - 01.2014
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Monitored team performance against targets, taking corrective action where necessary.
- Ensured compliance with company policies and procedures throughout the team.
- Provided support to junior staff during peak periods of workloads.
- Trained new staff in relevant processes and procedures.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Ensured compliance with company policies and procedures when dealing with customers.
- Identified opportunities for process improvements based on trends in customer feedback.
- Monitored chat queues for incoming requests from customers requiring assistance.
Team Lead Commercial Underwriting
GE Money
Hyderabad, IN
03.2002 - 06.2012
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated tasks appropriately according to individual skill sets.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Provided guidance and support to junior underwriters in decision-making processes.
- Participated in regular meetings with senior leadership teams to discuss current market trends.
- Prepared periodic reports on application status updates for management review.
- Resolved any issues that may arise during the underwriting process.
- Analyzed data to identify trends in customer risk profiles and recommend appropriate action plans.
- Created internal policies and procedures related to the underwriting process.
- Assisted in the development of training materials for new hire underwriters.
- Identified areas of improvement within the organization's underwriting department.
- Managed a team of underwriters to ensure accurate and timely processing of applications.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Participated in recruitment activities such as interviewing prospective candidates.
- Developed quality assurance standards and established targets for all staff.
Process Developer
GE Consumer Finance Americas
Hyderabad, India
03.2002 - 11.2008
- Maintained accurate records of all underwriting activities within designated systems.
- Monitored portfolio performance by analyzing delinquency trends, loss severity levels.
- Reviewed loan applications for accuracy and completeness.
- Developed strategies to mitigate risks associated with lending decisions.
- Prepared written summaries outlining reasons for approving or denying loan requests.
- Analyzed financial statements and credit reports to assess the creditworthiness of borrowers.
- Developed strategies for minimizing losses due to credit defaults or delinquencies.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Ensured all underwriting activities complied with company policies and external regulations.
Education
GED -
Board of Intermediate Education
India08-1997
Skills
- Data-driven decision-making
- Leadership Development
- Operations Management
- Attention to Detail
- Adaptability
- Problem-solving aptitude
- Reliability
- Multitasking
- Analytical Thinking
- Continuous Improvement
- Effective Communication
Accomplishments
- Was awarded Underwriter of the quarter award 8 times.
- Won best team award for maintaining low AHT.
- Won special VP award for preventing 900k USD in loss prevention for the year of 2005.
Timeline
Talent Acquisition Manager
Techimpulse Solutions Inc.
02.2016 - 08.2020
Team Lead - Customer Care (Chat Support)
Amazon Development Center
08.2012 - 01.2014
Team Lead Commercial Underwriting
GE Money
03.2002 - 06.2012
Process Developer
GE Consumer Finance Americas
03.2002 - 11.2008
GED -
Board of Intermediate Education