Sudhakar Sathuluri
Madison,WI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Senior IT Recruiter
TechImpulse Solutions Inc
Frisco, TX
08.2016 - 09.2023
- Developed strong relationships with hiring managers to understand their unique needs for each IT position.
- Increased client satisfaction with IT hires by conducting comprehensive interviews to assess technical skills and cultural fit.
- Collaborated with HR and hiring managers to create effective job descriptions that attracted top-notch IT talent.
- Maintained a high level of candidate retention for clients by conducting regular follow-ups and offering ongoing support throughout the employment lifecycle.
- Created customized solutions tailored towards clients' diverse requirements within various sectors of information technology.
- Built a reputation as a trusted partner for both clients and candidates in the competitive field of technology recruiting.
- Managed a portfolio of accounts, ensuring timely delivery of services while maintaining high levels of client satisfaction.
- Developed customized solutions for clients, addressing their unique needs and helping them hire right consultants.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Built relationships with clients and community to promote long term business growth.
Customer Service Representative
Amazon Development Center India PVT Ltd
Hyderabad, India
10.2013 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
PD Commercial Underwriting
GE Money
Hyderabad, India
06.2004 - 03.2013
- Process business and personal credit card applications for Sam's Club, Walmart, Lowes, JCpenny and Exxon Mobile.
- Handled calls for Sam's Club, Walmart, Lowes, JCpenny and Exxon Mobile store credit card applications for both business and personal credit.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Analyzed credit, income, compliance, and appraisals during underwriting process.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Enhanced customer satisfaction, providing detailed explanations on underwriting decisions and policy benefits.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Developed training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Developed comprehensive training program for new underwriters, significantly improving team skill levels.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
- Mitigated potential financial losses, closely monitoring high-risk accounts and recommending appropriate actions.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
Education
GED -
Oxford Junior College
Hyderabad, India08-1997
Skills
- Client relationship management
- Recruitment expertise
- Critical thinking abilities
- Effective communication skills
- Interpersonal skills
- Strong Technical Skills
Timeline
Senior IT Recruiter
TechImpulse Solutions Inc
08.2016 - 09.2023
Customer Service Representative
Amazon Development Center India PVT Ltd
10.2013 - 01.2014
PD Commercial Underwriting
GE Money
06.2004 - 03.2013
GED -
Oxford Junior College