Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Sudhan Reddy Jaggari

Summary

  • Experience in Software Development Life Cycle (SDLC) that includes Analyzing, Designing, Coding, Testing, Integration, Maintenance, Implementation & Production Support.
  • Experienced Salesforce Developer adept at managing multiple complex projects simultaneously.
  • In-depth knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud and CPQ.
  • Designed and implemented Salesforce CPQ solutions to automate quoting, pricing, and product configurations, improving sales efficiency and streamlining pricing models.
  • Developed Product Bundles and configured Price Rules in CPQ to enable flexible product selection, volume-based pricing, and tiered discounting.
  • Implemented Advanced Approvals and automated workflows within Salesforce CPQ for faster quote and discount approvals, ensuring compliance.
  • Integrated Salesforce CPQ with Salesforce Billing to streamline the order-to-cash process, improving invoicing, subscription management, and billing accuracy.
  • Integrated Salesforce CPQ with external systems using REST APIs, ensuring accurate and up-to-date product catalog and pricing data.
  • Expert in setting up the Products as per the CPQ Configurations like Billing Frequency, Billing Type.
  • Experience with QCP Scripts and Custom Visualforce Quote Templates.
  • Experience in automating the renewal process with uplift percentages.
  • Implemented various Salesforce core features, like Territory Management, Opportunity Forecast Management, Email-to-Case, Web-to-Lead, Web-to-Case, Live Chats, Omni-Chanel Routing.
  • Hands on experience in LWC (Lightning Web components), Apex Triggers, Trigger Frameworks.
  • Strong experience and understanding of Apex Enterprise Patterns, Apex testing.
  • Strong experience working on Experience Cloud to build client facing application.
  • Developed the community portal to be responsive by using SLDS/LDS classes media queries.
  • Experience in implementing DevOps/CICD Process, using version control systems like GIT, Bitbucket and Deployment tools like Flosum, Copado etc.
  • Worked in Agile and waterfall methodologies.
  • Experience in Working with Salesforce API's developed REST API's for Point-to-Point integrations or using external applications.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Salesforce Developer

Suhan Business Solutions Inc
Dallas, TX
01.2024 - Current
  • Created a customized CPQ solution for streamlining the quoting and pricing process for clients applying for sponsorships. Leveraged Experience Builder templates and Lightning Web Components to design an intuitive, user-friendly interface that facilitated seamless quote submissions, price configurations, and tracking of sponsorship applications. Integrated the CPQ system with Salesforce CPQ to automate quote generation, enabling users to quickly generate accurate, personalized quotes based on available sponsorship packages, pricing rules, and eligibility criteria.
  • Configured and deployed Salesforce CPQ to automate and streamline the quoting process, ensuring accurate and consistent product configurations, pricing, and discounts.
  • Designed and implemented complex CPQ Price Rules and Product Rules to manage discounting structures, pricing models, and margin calculations, enabling seamless sales workflows.
  • Developed guided selling flows to help sales reps configure the best solutions for customers based on their unique needs, driving up-sell and cross-sell opportunities within the CPQ solution.
  • Integrated Salesforce CPQ with Service Cloud to provide seamless access to customer entitlements, service contracts, and case history for support agents, allowing them to offer tailored and informed assistance to clients.
  • Implemented Advanced Approvals in Salesforce CPQ for managing quote approvals, ensuring compliance with pricing guidelines and maintaining business governance for discounting processes.
  • Automated Quote Generation and integrated CPQ quotes directly into Service Cloud cases, improving coordination between service and sales teams and ensuring customers receive timely and accurate quotes.
  • Customized CPQ Quote Templates to align with company branding and product offerings, ensuring consistency and professionalism across customer-facing documents.
  • Built CPQ Bundles and Product Configurations that enable dynamic configuration of complex product offerings, driving more personalized customer experiences and improving order accuracy.
  • Implemented Subscription Billing and Revenue Recognition with Salesforce CPQ and Salesforce Billing, streamlining the subscription process, contract management, renewals, and ensuring accurate billing for recurring services.
  • Integrated Salesforce CPQ with external systems using REST/SOAP APIs to enhance CPQ data flow, including syncing pricing, inventory data, and third-party contract management tools, ensuring accuracy and consistency across platforms.
  • Managed complex discounting models, including tiered and volume-based pricing, ensuring all quotes are dynamically adjusted to meet business rules and customer-specific pricing agreements.
  • Developed detailed CPQ Reports and Dashboards, allowing leadership to track key performance metrics such as quote conversion rates, quote-to-cash cycle times, discount approval workflows, and sales rep performance, offering actionable insights for continuous improvement.
  • Streamlined quote-to-order process by integrating CPQ with Salesforce Orders and Salesforce Billing, automating invoicing, payments, and revenue recognition, reducing manual work and increasing operational efficiency.

Salesforce Developer

Claftech Inc
Dallas, TX
01.2023 - 12.2023
  • Enhanced Salesforce Service Cloud and CPQ by customizing case management workflows and automating processes using Lightning Web Components and Flow Builder, facilitating efficient case submissions and tracking for users.
  • Gathered requirements for CPQ Implementation and designed the framework on Product setup, CPQ Process for New Bookings.
  • Maintained Discount Approval Rate Cards for all Products across different teams.
  • Created custom screen flows to create the Quotes quickly and directly from Opportunity.
  • Implemented CPQ Guided Selling to help sales reps navigate complex product configurations and upsell/cross-sell opportunities, increasing sales efficiency.
  • Filtered the Products shown to users based on the User Roles and sorted them on QLE based on the custom sorting fields.
  • Developed and automated usage reporting and processing jobs for usage-based products.
  • Worked on Automatic Order Activation and Contract Creation using Salesforce Batch Jobs.
  • Added error logging framework to Order Creation Issues and Contract Creation Issues.
  • Implemented Automated Renewal Opportunity Creation and Quote creation.
  • Configured Contract Management and Subscription Billing within CPQ, allowing for accurate tracking and management of service contracts and renewals in Service Cloud.
  • Integrated CPQ with Salesforce Billing, automating the creation of invoices and billing schedules directly from quotes, ensuring end-to-end revenue cycle automation.
  • Created Invoice Schedulers to generate the Invoices Daily based on the Billing Day of the Month on Orders.
  • Developed custom CPQ Reports and Dashboards to track key metrics such as quote accuracy, quote turnaround time, and conversion rates from quotes to orders, providing actionable insights for sales and support teams.

Salesforce Developer

Innovar Software Solutions
Hyderabad, Telangana
03.2021 - 12.2022
  • Customized Salesforce Experience Cloud to enhance partner and customer portals, leveraging advanced Lightning Web Components with dynamic rendering, pub-sub communication, and Lightning Data Service for seamless user interactions and real-time updates.
  • Configured and customized Experience Cloud to optimize authentication flows, record visibility, and role-based access, using custom LWC-driven registration and login experiences for improved usability.
  • Supported data migration efforts, ensuring accurate mapping of member records, community user profiles, and related objects while maintaining data integrity across portals.
  • Implemented Lightning pages and custom sites with reusable LWCs, dynamic dashboards, and conditional visibility to deliver personalized experiences and optimize navigation.
  • Designed and developed complex Apex controllers with imperative Apex calls for LWCs to handle bulk operations, advanced search, and server-side business logic specific to community use cases.
  • Created highly interactive LWCs to enhance the portal UI, including record filtering, inline editing, multi-step wizards, and responsive layouts for both desktop and mobile users.
  • Integrated Experience Cloud with external systems using REST and SOAP APIs, exposing data securely in LWCs through named credentials and platform event-driven updates.
  • Collaborated with QA teams to unit test LWCs and Apex, resolving performance and scalability issues to ensure high-quality deployments across multiple communities.

Education

Master of Science - Information Technology

University of North Texas
Denton, TX

Bachelor of Science - Electrical and Electronics Engineering

SASTRA Deemed University
Thanjavur

Skills

  • Salesforce CRM
  • Apex
  • LWC
  • Visual Force
  • Trigger
  • Data Load
  • SOQL
  • Experience Cloud
  • Sales Cloud
  • Service Cloud
  • CPQ
  • Sublime
  • Visual Studio
  • Eclipse
  • Notepad
  • Agile-Scrum
  • Kanban
  • Waterfall

Websites

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified OmniStudio Developer

Timeline

Salesforce Developer

Suhan Business Solutions Inc
01.2024 - Current

Salesforce Developer

Claftech Inc
01.2023 - 12.2023

Salesforce Developer

Innovar Software Solutions
03.2021 - 12.2022

Master of Science - Information Technology

University of North Texas

Bachelor of Science - Electrical and Electronics Engineering

SASTRA Deemed University

Similar Profiles

CREATE PROFILE
Sudhan Reddy Jaggari