Sudhanshu Mishra

• Managed portfolio of complex IT solution products for manufacturing and operations
• Successfully handled client relationships, portfolio resource management, risk mitigation, and technical leadership
• Oversaw business operations and produced updated status reports outlining each project to meet milestones.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Monitored project and program quality to meet audit expectations.
• Trained and guided team members to maintain high productivity and performance metrics.
• Oversaw the maintenance and sustainment activities for lights on managing services for the program support portfolio
• Developed project control roadmap to guide various projects.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Significantly improved portfolio performance through building a strong collaborative relationship with clients and developing and growing internal staff
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Received high recognition from executive management for being able to handle high-pressure tasks, align the team's vision and build consensus among teams with vastly different internal objectives
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Implemented new processes across portfolios and was able to boost performance through the use of innovation and best practices
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recognized by the client for keen ability to develop, grow and motivate internal staff
• Interacted well with customers to build connections and nurture relationships.
• Lead the coordination of multiple programs and associated projects with on-time, on-budget results across Fiserv business units, including Digital Channels professional services, product development, Customer Support, Legal/Finance, and Sales/Account
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Client Management Serves as the primary point of coordination between clients, sales & senior management
• Develop & maintain strong working relationships & strategic partnerships with key client stakeholders
• Provide oversight of project managers across a portfolio of client & internal projects
• Drive acquisition of project teams, including project managers & other project resources
• Provide guidance to project managers on active projects
• Ensure adherence to PMO best practices, quality standards, and effective communications
• Manage an opportunity pipeline within the assigned portfolio and coordinate with account managers.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Mitigated business risks by working closely with staff members and assessing performance.
• Trained new employees on proper protocols and customer service standards.

• For an end-to-end implementation at the UCOP (UC Path Project of the, Office Of President) Phases wise, successfully deployed all UC Campuses.Designed and Implemented Core Peoplesoft Modules for 15 UCOP locations comprising nearly 200,000 employees.
• An Integral part of the Application Development team providing support for development and development team providing support for development.
• Worked directly with the clients (BSA) in managing their requests, understanding their requirements and translating functional requirements to technical specifications through hands-on analysis and coordinating with the development team.
• Complete status reports in a timely manner for the Client and Managing Partners.
• Overall team management, including regular evaluations, Project management, Risk management
• Serves as a leader/mentor anticipates end-user needs and proactively develops solutions to meet them.
• Overall in charge during Tax update implementations, Compare Reports & Retrofit
• Successfully upgraded the PUM17 & also in a timely manner after user concurrence applied the PUM patches to fix HR, ACA, TAM & e-performance related issue.
• Reviews work performed by others and provide recommendations for improvement
• Forecasts and plans resource requirements also authorize deviations from standards.
• Participated in the development, review, and release of Strategy documents Modifications, Reporting, Technical Architecture, conversions, interfaces, and security.
• Providing technical PeopleSoft 9.2 HCM subject matter expertise and leadership to the team
• Collaborating with other staff on complex technical issues and providing alternative solutions.
• Support the creation of migration packages scripts for code, data, and configuration to be migrated across instances using the STAT application management tool.
• Created volume forecasts and designed planning requirements to correctly delegate workloads and staff assignments.
• Monitored response times and successful completion rates for multiple performance metrics to detect and address performance deficits.
• Designed progress reports to support organizational transparency across multi-national operations.
• Collaborated with individual team leaders to correctly allocate staff across multiple modules.
• Oversaw development and implementation of improvements to support and network operations.
• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• Communicated regularly with customers concerning data exchange and technology integration.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Coordinated Technical / Functional projects, defined scope and managed milestones.
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Devised creative solutions to critical customer and user needs.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Built teams to address project goals and objectives for multiple projects.
• Leveraged project management processes and tools to define and execute projects.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Identified program obstacles and communicated possible impacts to team.
• Coached team members on productivity strategies to accomplish challenging goals.
• Participated in pilot tests and revised programs based on feedback and results.

· Oracle Cloud HCM Support Lead and Payroll Lead (CA and US)· Provide process recommendations for day to day payroll operations·

· Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

· Met project deadlines without sacrificing build quality or workplace safety.

· Maintained clear communication with precise technical writing to document and inform critical processes.

· Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

· Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.

· Led project teams through design, construction and launch process.

· Planned, designed and scheduled phases for large projects.

· Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.

· Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.

· Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.

· Verified and submitted timekeeping information for accurate and efficient payroll processing.

· Defined process to validate the time and absence data before the payroll processing (includes custom reports) ·

· Stabilized payroll processing time span· Created a payroll processing guide with all the steps documented and the purposes of the reports, includes the manual steps and custom reports·

· Worked with Payroll users and business analysts to gather requirements to address the day-to-day payroll activities

· Provide process recommendations for day-to-day payroll operations

· Defined process to validate the time and absence data before the payroll processing (includes custom reports)

· Business Requirements, Creating Fit-Gap Analysis documents, Preparing Functional and

· Actively participated in day-to-day tasks, high level meeting with upper management and business users to discuss the scope of the project on daily basis. Revisited the Set Up/Modifications to Maintain Core HR, Benefits and Payroll Tables - including organization tables, Job , Payroll, compensation and earnings tables, deduction tables, pay calendar tables, tax tables and compared the existing system Configuring payroll elements such as Earnings Deductions.

· · According to client's payroll processes, executing payroll processes in a parallel way comparing results between Legacy and the Oracle payroll system of the client.

· Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.

· Documented and processed all garnishments for bankruptcies, student loans and child support orders.

· Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.

· Led payroll production for multistate organization.

· Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.

· Reviewed time records for Hourly employees to verify accuracy of information.

· Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.

· Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.

· Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions and retirement plan withholdings.

• Providing Support and Maintenance to the Wayne County PeopleSoft HRMS system
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
• Guided organizational technology strategy and roadmaps.
• Determined proper methodologies and procedures to use based upon project specifications.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Developed and implemented reports and presentations for key stakeholders and senior management.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Handle Day to Day related defects related to NA Payroll, Time & Labor, Benefit, Absence management, Custom processes. Payroll & tax update support to PS admin team, reviewed the compare reports to figure out the retrofit scope
• Professionally interacted with clients to assess business requirements and determine software needs.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Analyzed, Designed, Developed and tested the issues and enhancements. Providing technical evaluation of new requirements and support functional & technical activities
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed workflow notification on Direct Deposit changes to trigger the notification to employee & Payroll user. Empowered the Audit on PSOPRDEFN & PSROLEUSER Table
• Provided the comprehensive document to explain the Cobra process & to take care of those issues. Converted PS query to App Engine to improve the performance – drill down from 3hrs to 2 min
• Shared the update SQLs to appraise the data for certain employees. Suggested the changes -Created the custom record to apply the row level security things for PS queries specifically for PAY Check table
• In a timely manner to update the SQRs to accommodate the new changes. Researched questions with respect to both maintenance and development activities and interacted with database administrators and Business System users in this effort
• Created/managed Development plan, risk log, issues log, conduct project team meetings.

• Evaluated the existing client business processes across the varied functional areas and mapped those onto the Oracle Fusion landscape.
• Designed the business solution enabling automation and bringing in operational efficiency in business processes along with achieving integration among different business processes.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Liaise and communicate with the technical team to develop and conceptualize the client requirements across varied functional areas
• Identify and design prospective solutions. Ensure a smooth and timely bound transition of client's business processes to the new application landscape of the legacy system or manual processes.
• Requirement gathering, Product Demonstration, Fit-Gap Analysis to the end users.
• Managed the team of 5 Functional & Technical resources to handle this project.
• Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
• Product Configuration, Test Case Preparation, Documentation of Product functionalities.
• Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
• Reviewed and tested plans and criteria to meet functional and technical requirements.
• Follow up calls with Oracle team to take care the Oracle Fusion product issues.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Collaborated with upper management to drive strategy and implement new processes.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Understand the existing as-is client business processes and map to to-be PeopleSoft HCM system.
• Study and de-code the existing business processes of performance evaluation and rating across different divisions.
• Implementation responsibilities include Product Demonstrations, Requirement gathering, Preparation of Fit-Gap doc (Functional Design Document, Scope Document, Fit-Gap Analysis).Involved in creating & maintaining the project plans.
• Orchestrate transition of client's past business processes to the new PeopleSoft processes.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Worked with technical resources to conduct root cause analysis and prevent future issues.
• Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Evaluated current processes to develop improvement plans.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.

• Implementation responsibilities for Brazil & Thailand include Product Demonstrations, Requirement gathering.
• Preparation of Fit-Gap doc, Configuration (Functional Design document, Scope Document, Fit-Gap Analysis.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Design business solution introducing automation, operational efficiencies and seamless integration across business processes.
• Analyzed problematic areas to provide recommendations and solutions.
• Anchor the country fit-gap sessions for different countries and understand their existing business processes and gather their requirements in different functional requirements.
• Collaborated with teams to define, strategize and implement marketing and web strategies.
• Liaise and communicate with the technical team to design and develop the business requirements across a number of HR functional areas.
• Improved performance, hiring practices and management systems to facilitate success of client's organization.
• Directed onsite training for business users to maximize productivity.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Identify and propose the solution to address established business requirements and bring efficiency to different business processes and realize quicker ROI.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Supported clients with business analysis, documentation and data modeling.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Involved in creating & maintaining the project plans, Involved in UAT session and training users.
• Performed UAT Testing and coordinated with the business team for production environment migrations (Core-HR, Base Benefits, Payroll Interface).

• Implementation responsibilities include Product Demonstrations, Requirement gathering, Preparation of documentation for Fit-Gap, Functional Design, Scope, and Fit-Gap Analysis.
• Performed UAT Testing and coordinated with the business team for production environment migrations.
• Configuring payroll elements such as Earnings Deductions, Formulas Arrays, Variables, Accumulators, etc According to payroll AM processes.Absences types Leave of absence, unjustified, vacations, PTO and Takes defining rules for each absence type
• Executing payroll & Absence processes in a parallel way comparing results between PeopleSoft and the payroll system of the client.
• Coordinating all the activities needed to make go-live and Post implementation support.
• Provided Training Conducted Practice Additional Business Requirements sessions.
• Working closely with the business users to understand the Business Requirements.
• Analyzed problematic areas to provide recommendations and solutions.
• Aligned closely with business owners and employees to gather information and gain operational insight.
• Supported clients with business analysis, documentation and data modeling.
• Created and developed detailed work plans to meet business priorities and deadlines.

• Implementation responsibilities include Product Demonstrations, Requirement gathering, Preparation of documentation for Fit-Gap, Functional Design, Scope, and Fit-Gap Analysis.
• Managed customer expectations and relationships through easily understood explanations and clear communication.
• Implemented Position Management business module which helps client defines Human Resources by position.
• Taught end users to navigate ERP system by developing and presenting training sessions.
• Actively participated in day to day tasks, high level meeting with upper management and business users to discuss the scope of the project on daily basis.
• Identified and resolved defects by developing test strategies, testing tools and test scripts.
• Revisited the Set Up/Modifications to Maintain Core HR, Benefits and Payroll Tables - including organization tables, Job , Payroll, compensation and earnings tables, deduction tables, pay calendar tables, tax tables and compared the existing system.
• Coordinated data conversion with internal and customer resources.
• Assisted customers with assessing and defining key business processes, policies and procedures.
• Configuring payroll elements such as Earnings Deductions, Formulas Arrays, Variables, Accumulators, etc. according to client's payroll processes.
• Executing payroll processes in a parallel way comparing results between PeopleSoft and the payroll system of the client.
• Supported smooth launch and user experience through functional end user testing and interface testing.
• Administer PeopleSoft Security, including ESS and MSS, by troubleshooting maintaining Security Setup by creating Row level security, Roles and Permission Lists, and amending the security access based on approved requests.
• Restructured procedures through coordination with compliance director to create and execute projects.
• Reviewed internal systems and organized training plans to address areas in need of improvement.

• Designing Global Compensation Model / Structure Annual Performance Revision Process
• The Accountabilities: Post Approval of Budget, Design Salary Revision Policy and Fixing
• Hike % based on Rating, Roles etc.Ä Implementation of Salary Revision Process
• Interaction with various stake holders to understand the needs and aligning it towards the organization objectives.Ä Handling grievances related to compensation and appraisal process post appraisals
• Driving the Annual and Mid year Appraisal exercise in line with standard procedure.Ä Formulating communication strategy for offshore appraisals follow up for a timely closure of appraisals
• Salary Grid Formation/Revision The
• Accountabilities: Revising Salary Grid for India.Ä Creating Salary Grids for Various LOB (Skill Wise / Experience wise / Band Wise)
• Design and Automation: - Automation of various applications The Accountabilities: End to End automation of Recruitment process for Lateral hires. Performance review application. Automation of the letter sending process (Onsite Returnee).Ä Stream lining of various processes (timelines and process) – TMS, EMS etc.Ä Design and implementation of Bonus / Shift / Deputation
• Allowance Payouts for Offshore employees
• Policies & Feedback The Accountabilities: Conceptualizing and implementing policies, systems & procedures for HR operations and development.Ä Grievance handling and employees communication.Ä Online interfaces created for Policy Feedback.Ä Responsible for administration & maintenance of the
• Offshore policies portal that can be viewed on the Intranet by all the employees of HCLT across the globe.
• Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
• Liaised between multiple business divisions to improve communications.
• Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Educated employees on company policy and kept employee handbook current.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Structured compensation and benefits according to market conditions and budget demands.

• Resume Database Updation and management (updating database through job position, head hunting, reference and lead generation).Ä Preliminary screening and interview of candidate.Ä Interview Coordination.Ä Expectations Management of the candidates, Salary Negotiations during the offer stage.Ä Conducting Walk-in's for the
• Clients.Ä Worked on Hire-craft Software for Recruitment & Selection Process.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Explained human resources policies, procedures, laws, standards and regulations to each employee.
• Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
• Developed recruiting strategies to identify qualified candidates and build network.
• Consulted businesses on successful recruiting and retention practices to help minimize turnover.
• Advertised job opportunities on social media platforms and job boards.
• Maintained filing system of current, prospective and future positions.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Coordinated schedules to arrange management interviews with applicants.
• Studied job descriptions and qualifications to determine applicant requirements.
• Operated and maintained applicant tracking and candidate management systems.