Sudha P Sundara

PwC is a global network of professional services firms providing audit and assurance, advisory, and tax services. They assist businesses of all sizes in building trust, solving complex problems, and achieving their strategic goals.

Responsibilities:

● Championed creating and implementing several complex solutions, conflict resolution, self-organization teams, support systems and business functions to manage software products for 80K+ employees.

● Engendered a strong collaborative work culture while on Agile framework, driving efficiency while managing internal maintenance and strategic initiatives within.

● Proficiently managed and planned projects across Human capital systems, Chief Data Office and Learning & development domains Managed high performing Technology teams, both onshore and offshore staff encompassing Lead software Engineers, Software Engineers, Quality Analysts and agile practitioners overseeing activities and monitoring quality of work.

● Spearheaded various continuous improvement initiatives, and worked closely with Agile Practice office to implement Agile practices within the internal domains. Conducted big room plannings across multiple Scrum teams, coached and trained junior Scrum Masters. Leveraged Azure VSTS (Visual Studio Team Services) and DevOps principles to streamline development, deployment, and continuous integration processes.

● Designed, reviewed and updated policies and procedures and established strict guidelines to ensure that all aspects of product delivery were strictly adhered in Agile process while development processes of the product.

● Developed and maintained roadmaps for Strategic enhancements and has successfully driven several key strategic projects to fruition. Proposed opportunities to scale efficiencies and new ways of working across multiple projects and environments.

NCR’s Business Banking Payments services caters to number of Financial Institutions and their clients for Business related payments such as ACH payment, Domestic wire, international wire, Tax authority & Tax form payment

Responsibilities:

● Technical Product Owner across multiple products including Billpay, Zelle and Digital Banking.

● Collaborate with stakeholders (including business, engineering, and design teams) to define and articulate the product vision and roadmap for assigned products and features.

● Drive the product backlog prioritization based on strategic objectives, customer needs, and technical feasibility.

● Lead and facilitate agile development sprints, including sprint planning, daily standups, sprint reviews, and retrospectives.

● Work closely with the development team to ensure clear understanding of user stories and acceptance criteria.

● Facilitate technical discussions, address technical roadblocks, and provide guidance to the development team.

● Manage and track product development progress, identify and mitigate risks, and ensure timely delivery of features.

● Collaborate with testing and quality assurance teams to ensure product quality and meet defined acceptance criteria.

● Coordinate with Business teams, External Financial institutions and Digital banking clients to actively manage sprint deliverables.

● Subject matter expert in Digital banking and different applications associated at NCR.

● Prior expert experience as Lead QA Engineer working on several aspects of SDLC including use of version control systems (GIT), Release management to QA environments, and working with Change management for production and pre-production environments.

● Drive business critical testing and development efforts to ensure performance, reliability, security and scalability of the product.

Environment: Azure Devops, AKS, Visual Studio Team Services, Azure AD, Jenkins, Maven, Jira, Splunk, Oracle SQL, Gitlab, Google Cloud, Kubernetes, Docker, HP ALM, MS SQL.

Genuine Parts Company, founded in 1928, is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts and materials, and business products. The Company services tens of thousands of customers from more than 3,100 operations across the world and has approximately 48,000 employees.

● Facilitate the resolution of testing roadblocks, ensure execution of QA deliverables and guiding team members on agile standards and best practices.

● Retail and Order management web site development project. Actively participated in rigorous coordination with business clients , management and development team.

● Worked on two high visibility agile projects in parallel.

● Regularly interact with management and product owners on project status, priority setting and sprint timeframe.

● Create test plans and test reports for multiple releases of various mobile applications. Coordinating the off-shore automation testing efforts and test cases by weekly review meetings.

● Established and reviewed QA sign off criteria, software build and test process with scrum team.

● Ensuring the accepting criteria is met for each product increment at the end of iteration.

● Effectively lead issue triage meetings with scrum team to plan defect fixes for sprints by reviewing the defect priority and severity with Product owner.

● Reviewed customer feedback to accommodate their evolving requirements and supporting their UAT test efforts.

● Actively participate in Daily defect & Test execution meeting across various business teams and provide relevant status, associated risks updates and resolutions for the issues.

Environment: Manual/Automated Testing, Jenkins, Java, junit, Selenium, JBOSS, SQL Server, CMS, ALM, Oracle 10g, Windows XP, UNIX, Azure Cloud.

This project allows merchants to receive one simplified statement and receive funding for, VISA, MasterCard, Discover, and American Express. Merchant benefits Point-of-Sale convenience, Single ACH for all card types, Single source point of contact for customer service, Single merchant statement- all card types on one combined, statement, Single dispute center, May lower overall cost to accept American Express Cards, American Express Card Acceptance, More payment choices for consumers, No Cost of entry into the program, Single processing relationship for all major card brands

This project will also add Card Acceptance and Processing Network (CAPN) level 2 data capabilities that will increase WorldPay’s value to the customer. Collecting CAPN level2 data and transmitting it to American Express allows WorldPay’s merchants to obtain discounted rates, just as our merchants currently obtain discounted rates from Visa and MasterCard using CAPN level 2 data.

● Worked as subject matter expert and Lead a team of 6 while performing hands on testing

● Responsible for writing Test Plan/Test case, as needed, to enhance the productivity and capability of the test teams to be able to lead up to 5+ testers and coordinate test activities between scrum teams.

● Developed and implemented quality assurance strategy for the application, addressing all phases of SDLC. Certified products for release and ensured delivery against the project QA goals.

● Worked with the MasterCard client directly on EMV ATM card project. Was able perform end to end successful testing communicating with client in timely manner.

● Used HP Quality Center to plan, create and execute functional tests for each component.

● Attend the regular management calls, daily scrum and discuss the weekly project status with client

● Worked as Client acceptance and System tester with testing team members to implement the successful conversion of DB clients, following the agile software development methodology

● Created and owned process documentation for the bug tracking system.

● Efficient in execution of test cases using manual and automated procedures.

● Hands on experience in writing scripts in LEXCEL (Clear2Pay) and Selenium for web automation testing for Worldpay Gateway.

Environment: Manual/Automated Testing, Clear2Pay, JIRA, COBOL, SharePoint, TestRail, Selenium, RIA Test, VMware, MS SQL server 2008, Microsoft Office, Quality Center (ALM), Windows XP, EMV test coordination.

Our objective for this project (Exceed RTI) is to streamline student progress monitoring and decision making, which allows teachers to focus on what is most important: educating children and improving student achievement. EXCEED/RTI provides one seamless, integrated software tool to manage and measure the day-to-day activities, meetings, research based interventions and outcomes used to help all students achieve academic success.

Highly Configurable. EXCEED/RTI is highly configurable and flexible, and can be tailored to match a district’s unique processes, forms, intervention strategies, and progress monitoring probes, providing complete intervention management so all students can achieve their potential.

● Created Test plans and Test cases based on business/functional requirements and maintained in Quality Center.

● Installation of software and setting up configuration in windows environment.

● Performed end to end web based testing

● Lead a team of 5 in agile environment and performed hands on testing

● Worked on migration projects both manual and automating the process.

● Performed data analysis and worked extensively on data management as QA team is responsible for data creation and handling

● Generated reports using custom tools and proprietary.

● Interacted with development manager and development teams for requirements and test scenarios reviews.

● Performed End to End, regression and performance tests on various business and Specimen data load functionalities.

Environment: Manual/Automated Testing, QTP, JIRA, Jenkins, CMS, Java Hibernate, JBOSS, SQL Server, Quality Center, Oracle SOA, Speech Dialog & Natural Language, SharePoint, TestRail, RIA Test, VMware, Oracle 10g, PL/SQL, Microsoft Office, Windows XP.

InComm provides advanced pre-paid solutions to national retailers. It comprises of gift cards, pre-paid wireless cards, as well as many other products including technology to automate the sale of post-paid services, cable modem, DSL, VoIP wireless, telephony, digital video and others. At Incomm, I have been leading a QA team for the past one and half years and mainly working on Merchant and Processor Integrations. Following are the major contributions from my QA team at Incomm.

- BIG INT

- Digital Delivery Platform(DDP)

- Retail Transaction Gateway

- Batch Processor

- Medagate Flushots and OTC launches

- Closed loop platform

● Review and analysis for requirements to for each project

● Create test plan and test strategy.

● Used OTA API in Quality Center to connect to BugZilla for defect tracking.

● Manage and lead a group of onsite and offshore QA engineers.

● Worked with project manager on data analysis and management.

● Migrating code in QA environment and maintain it using CMS.

● Web services are tested using SOAP UI PRO for advanced testing

● Performed end to end testing to observe the transaction throughout the process.

Environment: Manual/Automated Testing, Selenium IDE. SharePoint, Jenkins, Java, JBOSS, SQL Server, CMS, Shell scripting, Quality Center 11, Oracle 10g, Selenium, Microsoft Office, JMeter, Windows XP, ALM, UNIX.

This project involved the building of a knowledge-based central repository system.

Responsibilities:

● Developing, reviewing and updating Test Cases and conditions based on functional requirements.

● Maintained and Acted as Quality center administrator. Quality center administrator responsibilities include project access to teams tracking requirements and assignments, reporting licensing issues.

● Developed work breakdown structures. Scheduled reviews and Managed Scope, Business Requirements, Functional Requirements, JAD Sessions, High Level Designs, Detailed Designs, Interface Agreements and Code Reviews.

● Attended all the design discussions for EMV project planning and gained knowledge in that domain.

Environment: Manual Testing, Quality Center, QTP 10, Oracle SQL developer, Siebel CRM, SQL Server, SIR (defect tracking tool), Windows XP, UNIX.

CAS (Call Accumulation System) is a key application among all the “Middleware applications”. The main function is to collect and process the Audio and Web usages. CAS collects web and audio usages from different bridges globally. This system provides the feature rating for the billing system as part of the transaction automation system component of CAS. Most usage is collected real time and pushed once daily to the other databases for further processing.

CIL stands for Communication Interface Layer. It’s an application used to mainly pass data between CAS (Call Accumulation System) and other different Databases. Each Database Transaction is manually tested to check if the replication of the data is done in the concerned Databases.

● Roles and responsibilities included functional testing, regression testing, Verification and validation of various products on different interfaces.

● Prepared high-level and low-level test cases based on design documents and requirement documents.

● Got trained on Hybris software and did hands on testing on the ecommerce site.

● Executed test cases, logged defects and modified existing test cases according to application changes.

Environment: Manual Testing, Quality Center, Aqua data studio 4.7, VMware, SOAP UI PRO, axioss Oracle SQL developer, HP BAC, Sitescope, Microsoft Office 2007, Windows XP, UNIX.

The ABN AMRO Mortgage Group, Inc. is a prominent international bank and one of the largest loan originators in the United States. This project involved developing the Loan Origination System application along with database maintenance and reporting solutions. Extensively worked with business users and developers in notifying errors and bugs in applications.

● Involved in requirement analysis, identification and documentation of required system and functional testing efforts for all test scenarios (Positive and Negative tests).

● Conducted validations using checkpoints, transactions, and synchronization points in QTP to perform system testing.

● Enhanced Quick Test Pro script (VB Script) using different User-Defined-Functions.

● Ran the enhanced scripts, both as individuals and as batch test.

Environment:Manual Testing, Quick Test Professional, Sitescope, Oracle,PL/SQL, Quality Center, UNIX, VB script, Windows XP.

Paymentech is a transaction processing company for businesses accepting payments via traditional point of sale, Internet, catalog and recurring billing in 14 currencies for its 4,000 plus customers. The data warehouse, built for storing and processing thousands of customers' Point of Sale (POS) transactions for each day. These are then transmitted for authorization and settlement to companies such as Visa and MasterCard. Paymentech then provides its merchants with nearly twenty customized reports that tracks sale down to individual line items with transaction history.

Responsibilities include:

● Constructed the Test Cases for the Project which involves the Execution and Defect reporting.

● Used Groovy scripts to automate testing Shell based applications.

● Written custom scripts using groovy to interact with console applications, HTTP Web server using HTTP Post

● Used Groovy scripts to generate Mock data for Test Executions.

Environment:Manual Testing, Load Runner, Groovy, Java, Quick Test Professional, Web Sphere, Oracle, PL/SQL, Quality Center, UNIX, Windows XP.