Sudheer Kanagala

Work History

Director of Technical Program Management

RingCentral Inc

08.2022 - Current

Responsibilities: Work with ELTs (Executive leadership team) to define and convert OKR’s into respective goals for individual product spaces
Drive AOP planning exercise for entire organization
Drive Alignment between stakeholders and convert into executable product portfolio programs
Established new requirements gathering and prioritization process, leading to more valuable collaboration with product development and rapid delivery to market with tools like Smart-sheets, Google - Smartsheet connector
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Facilitated cross-functional collaboration for Ringcentral contact center and Ringcentral Video products for improved decision-making processes within organization.
Manages and communicates status to stakeholders, including Ringcentral executive leadership
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Reduced 70% of Customer created issues which are dormant in system and optimized workflow for remaining 30% issues working with GSS ( Tier1, Tier2, Tier3 , GSS EMT (created for informing customers on resolution of issues)).
Reduced 75% of slide deck updates by introducing and automating the process of release information across all products with dates, release notes, What's new , What else is new process & what's in (Customer Related feature information).
Partners with leadership to define and execute multi-year roadmaps
Collaborates with VP's and other program leads to align on priorities and sequencing of efforts across projects for efficiency and customer impact
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Monitored and coordinated workflows to optimize resources by building Tetris Views for product lines to identify bottlenecks and mitigate risks for Critical Initiatives.
Oversaw operations for RCV and provided corrective feedback to achieve daily and long-term goals.
Evaluated company documentation related to Ringcentral Contact Center to verify alignment with cross-functional Stakeholders and customers
Increased company revenue by streamlining processes and implementing cost-saving measures.
Negotiated favorable contracts with vendors like assistive AI technologies for reduced costs and improved developer efficiency & quality of deliverables.

Principal Technical Program Manager

Varis LLC

03.2022 - 08.2022

Responsibilities: Management of a program space, including defining program goals and objectives, breaking down program into executable projects, and building multi-year program roadmap
Defines and builds end-to-end technology solution; leads cross functional teams on requirements, system designs, user experience designs, implementation, testing, and feature launches following Agile development process
Ensures projects run efficiently by proactively, identifying and mitigating risks, managing and resolving issues, and removing barriers slowing teams down
Manages and communicates status to stakeholders, including Varis executive leadership
Partners with leadership to define and execute multi-year roadmaps
Collaborates with Varis leadership and other program leads to align on priorities and sequencing of efforts across projects for efficiency and customer impact
Contributes to improving TPM practice at Varis by sharing experiences, defining best practices, and mentoring others.

Sr Technical Program Manager- Platform

8x8 Inc

02.2019 - 03.2022

Responsibilities: Drive & use NPI framework to deliver large scale cross functional, strategic programs to customers
Driving agile team execution and following Agile methodology in execution
Managing team blockers, overall velocity, scrum of scrums planning/stand up, release planning, and project cadence
Driving teams in adopting 8x8 Agile methodology across multiple teams
Coaching product owners to create product vision and roadmap
Supporting the team in converting existing Product Requirement documents to Jira Product backlog
Drive improvement in team velocity
Managing bug triage processes and extend Program management processes to align with new product introduction framework
Measuring team velocity by tracking value points in sprints and share insight/retrospective learning across the organization
Embracing the scrum framework, identify and resolve impediments; track continuous improvement
Working with the operating committee on initiatives to support agile transformations across business units.

Technical Program Manager- Platform

Fanatics

08.2018 - 02.2019

Responsibilities: Provide detailed insight into daily, weekly and monthly reports & identify & interpret valuable metrics for advertising and operational decisions
Successfully manage/maintain third party, partner & agency relationships
Successfully coordinate, direct & aid multiple senior-level stakeholders across the business toward project goals
Work directly with product team to ensure key features are released and rolled out according to plan
Create, map & improve technical processes across the platform function
Collaborate with the analytics and business intelligence team to build actionable reports to make advertising decisions
Work closely with other product marketing managers to create & develop a strong roadmap plan which will deliver key online marketing KPI goals including revenue and ROI.

Senior Systems Analyst

Deutsche Bank (Asset management)

03.2010 - Current

Responsibilities: Understanding the business objectives and implementation of the business logic
Collection of requirements for the new CTB (Change the Bank effort >5 Man days) and RTB (Run the Bank effort <=5 Man days) projects
Converting the requirements to technical design documents
Participate in design reviews, code reviews, test plan discussions and roll out schedules with the customers
Developed web components using JSP, Servlets, JavaScript, HTML, and CSS
Server-side implemented on J2EE, Spring Framework, Sybase platform
Used J2EE design patterns like VO, DAO, Singleton and DTO design patterns
Exploited the potential of Hibernate for complex Object-Database mapping, transactions, and for achieving dynamic business functionalities
Involved in Unit Testing, User Acceptance Testing and Bug Fixing
Performed detail analysis on memory issues (perm gen space) in the project using tools like JVisual-VM, Jconsole, JMAP, JHAT, and resolved the issue
Resolved the issue with Nutch crawler being unable to crawl for certain files types
Automated the process of log management using Unix Scripting
Reduced the time taken by Nutch Crawler by 60% per crawl to provide search results on the applications.

Technical Project Manager

Apple Inc (Marketing Web Applications)

01.2013 - 08.2018

Responsibilities: Understanding the business objectives and implementation of the business logic
Collection of requirements for the new use cases and applications
Converting the requirements to technical design documents
Participate in design reviews, code reviews, test plan discussions and roll out schedules with the customers
Developed web components using JSP, Servlets, JavaScript, HTML, and CSS
Server-side implemented on J2EE, Spring Framework, oracle 10g platform
Used J2EE design patterns like VO, DAO, Singleton and DTO design patterns
Exploited the potential of Hibernate for complex Object-Database mapping, transactions, and for achieving dynamic business functionalities
Exploited the usage of AspectJ Logging for transparent and effective logging in application
Involved in Unit Testing, User Acceptance Testing and Bug Fixing
Excellent knowledge of using review and build tools like Jenkins using maven 3.0.3, Crucible & fish eye 3.1
Performed detail analysis on memory issues in the project using tools like JVisual-VM, Jconsole, JMAP, JHAT, and resolved the issues of out of memory
Reduced the Memory Utilization in the application to 150 % by use of designing principles
Resolved the issue with Geneva (Queue) being unable to produce messages for certain complex messages
Automated the process of log management using Unix Scripting
Integration of application logs using the Splunk UI
Coordinated the Market Survey Unsub application without any issues to PROD with various cross-functional teams.

Team Lead

British Petroleum

04.2009 - 03.2010

Responsibilities: Collection of requirements for the new enhancements
Imparting technical trainings to the team on the technologies used in the project TIBCO Suite of Products
Converting the requirements to technical design documents
Driving the proof of concepts to the customer for changing the technology stack of the applications
Steering the design reviews, Code reviews, test plans with customer for the new enhancements
Application was developed using the TIBCO BW 5.2, TIBCO ADB, TIBCO Admin and TIBCO EMS
Deployment of the developed interfaces using the TIBCO Admin Tool
Designed fault tolerant TIBCO Queues and Topics for certified delivery of the messages
Customized default Triggers to suit the business requirements
Developed unix scripts to automate the process of re-relaying the failed messages for successful completion of request in certain valid business scenarios.

Module Lead

Belgacom

04.2008 - 04.2009

Responsibilities: Prototyping the requirements in to technical specifications
Used the modeling tool EA Sparx for generating the different diagrams to incorporate the same in the documentation
Devised classes to interact with the physical state machines like the modems and routers for analyzing the line for feasibility study using Java J2EE, Struts, and oracle as the back end
Provide the real time status to the user on the progress of each step involved in data collection to complete the process of feasibility study of new request
Develop the code as per the technical design documents and use cases
Perform Unit testing and provide support to other teams for integration of the code
Support for user acceptance testing phase and resolving issues
Rollout the code and perform sanity check of release.

Business Analyst / Developer

Belgacom

08.2008 - 02.2009

Responsibilities: Collection of requirements from the customer and converting them to Use cases
Preparation of the use cases, process flow charts, activity Diagrams, sequence diagrams, timing diagrams
Prototyping the requirements in to technical specifications
Converting the use cases to technical design documents
Used the modeling tool EA Sparx for generating the different diagrams to incorporate the same in the documentation
Devised classes to interact with the physical state machines like the modems and routers for diagnosing the line using Java J2EE, Struts, and oracle as the back end
Provide the real time status to the user on the progress of each step involved in diagnosis of the VDSL2 line
Designed a workflow for diagnosis of the lines as per the business requirements
Develop the code as per the technical design documents and use cases
Perform BA testing and provide the sign off to development team
Support for user acceptance testing phase and resolving issues
Rollout the code and perform sanity check of release.

Module Lead

Tata Consultancy Services Ltd

07.2006 - 04.2008

Responsibilities: Coordinating with the business to collect the requirements
Design the application to cater to multiple possibilities of recharge
Core Java based application for recharges through the mobile handset
Web based front end solution for recharging through the web interface
Web Based application using servlets to integrate with the third party vendors like the Euronet, IChoose
Designed a simple configurable approach for easy integration for the third party users using servlets
Proposed a proof of concept using the TIBCO Product Suite for scaling the application to support millions of transactions per day
Designed interfaces to integrate with multiples systems simultaneously (IN-Alcatel, IN-Telecordia) to carry out the recharges via HTTP
Performed the analysis on the capacity planning of the application based on the estimates provided by the customer for the estimated volumes (transactions) per day.

Developer

Tata Consultancy Services Ltd

07.2006 - 04.2008

Responsibilities: Migrating interfaces from TIBCO IM to TIBCO BW 5.2
Rewrite the interfaces and eliminating any loop holes in system
Code for the requirements as per the design document
Develop code for new enhancements using the TIBCO Product Suite
Develop Code for new business promotions
Resolve issue with different systems (integration Points) for successful processing of transactions /Requests
Integrate with Systems like IN (alcatel, telecordia), PSA, HLR(Lucent) for successful provisioning and activation of a prepaid subscriber
Unit test the code for business requirements and extreme cases
Release the code to integration environment and test
Support for user acceptance testing phase and resolving issues
Rollout the code and perform sanity check of release
Single point of contact for the module for all types of escalations
Production support and maintenance of the application, resolving, Tracking, status update of issues to management and client.

Developer

Satyam Computer Services Ltd

11.2002 - 07.2006

Responsibilities: Code for the requirements as per the technical document
Unit test the code for business requirements and extreme cases
Release the code to integration environment and test
Support for user acceptance testing phase and resolving issues
Rollout the code and perform sanity check of release.

Summary

Overview

Work History

Director of Technical Program Management

Principal Technical Program Manager

Sr Technical Program Manager- Platform

Technical Program Manager- Platform

Senior Systems Analyst

Technical Project Manager

Team Lead

Module Lead

Business Analyst / Developer

Module Lead

Developer

Developer

Education

Bachelor of Science -

Skills

Accomplishments Awards Appreciations

Technical Experience

Certification

Timeline

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