Sudheer Babu Katikala

• Coordinated project timelines and resources, effectively managing multiple tasks to meet deadlines.
• Monitored project progress, providing regular updates to senior management through detailed reports.
• Led cross-functional teams, fostering collaboration and enhancing productivity across departments.
• Analysed project outcomes, utilising feedback to drive continuous improvement in future initiatives.
• Implemented cost-saving strategies, significantly reducing expenses while maintaining project quality.
• Evaluated team performance, recognizing achievements and addressing areas for development.
• Used excellent organization and communication abilities to aid timely project delivery against programme specifications.
• Evaluated project outcomes, compiling lessons learned and recommendations for future projects to increase efficiency.
• Assisted in the development of project plans, outlining tasks, resources, and timelines to achieve goals.
• Coordinated project activities, scheduling meetings and updating project timelines to meet objectives efficiently.
• Maintained compliance with legal, regulatory, and health and safety standards throughout project execution.
• Reviewing SOPs on timely basis and updating the same to Internal and External Stake Holders.
• Coordinating with Clients for SLA, KPI’s and Quality assurance.
• Established project milestones, celebrating successes and maintaining team motivation throughout the project lifecycle.

• Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
• Collaborated with team members to share best practices and improve overall sales performance.
• Managed customer appointments and follow-ups through efficient scheduling and communication.
• Achieved monthly sales targets by employing up-selling and cross-selling techniques.

• Handled customer queries regarding Holidays
• Achieving daily, Weekly and Monthly Targets.
• Increased overall sales by designing tailored travel packages that catered to clients'' unique needs and preferences.
• Managed complex travel itineraries effectively, ensuring smooth and efficient trips for high-profile clients.

• Managed daily operations for accounts receivable department, overseeing Invoicing, cash application and Reconciliation processes to maintain accuracy.
• Analysed financial data to identify trends and implemented strategies to reduce outstanding balances.
• Implemented robust credit control systems, minimising risk of bad debt and enhancing financial security.
• Prepared detailed reports on accounts receivable metrics for senior management, aiding strategic decision-making.
• Managed staff scheduling, ensuring adequate coverage during peak periods without compromising service standards.
• Coordinated with other department managers to streamline operations, enhancing overall efficiency from 85 to 95%.
• Preparing Monthly dashboards and presenting the same to Senior Management (Director and VP) regarding Debt Collection Trend.
• Monitoring Process KPI’s and SLA’s.
• Conducted regular performance evaluations, providing constructive feedback and personalized development plans for team members.

· Liaising with Client across US region.

· Handling Incoming Client Calls and Transaction Processing in Fleet Services.

· Mentoring and Training New Hires.

· Preparing monthly Dashboards.