Sudhir Kumar Kshirsagar

• Responsible to drive customer satisfaction for vertical consisting multiple portfolios of healthcare clients and to drive financial success.
• Responsible to plan and execute on strategic initiatives for the vertical growth & client business development by incorporating right solutions in play and are inline to drive the desired outcomes.
• Client tele included working with multi-specialties, Single specialty groups, Academics and Value-based providers. Helped clients scaling at rate of 100% to 300% growth each year to support their operations.
• Worked with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
• Collaborated & engaged in multiple and complex client relationships including problem assessment & co-creating solutions
• Facilitating and driving teams with accountability to drive results. Simplify Value created by demonstrating economic value for customers and partners.
• Consultative cross selling in positioning technology enabled & Coding solutions that help achieve Topline & improve bottom-line for customers
• Shared responsibility to drive EBIDTA & Margin Targets for the vertical.

Director CBO/Client Services

• Responsible to drive customer satisfaction for multiple portfolios of clients and drive operational success.
• Hired and directed teams to achieve daily and long-term operations and business goals.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Worked with Doctors & their staff to optimize administrative processes that will support the financial goals and improve patient satisfaction. Helped practices manage their P&L goals
• Managed daily central business office operations overseeing multiple locations to foster increased productivity.
• Oversaw contract performance and helped to create budgets, forecasts and margin related annual goals.
• Be the escalation point of contact for all transaction & performance related issues.
• Build and deepen productive relationships with prospective and competitive customers to drive sustained growth.
• Responsible to track & manage all SOW execution within the cluster.
• Partner with Sales organization to drive same store sales growth
• Develop and maintain strong knowledge of multiple products and varying levels of benefits within each product

• Managed large Healthcare revenue cycle clients ($100M to $2Bn annualized revenue) and responsible for their smooth daily operations
• Prepared and reported project metrics needed for various risk groups.
• Oversee operational framework and right tools required to facilitate process and employees are positioned for success.
• Articulate revenue upside narratives and demonstrate Economic Value delivered by operations.
• Operationalized excellence through forecasting of Revenue, Costs and Headcount for signed SOWs and manage contracts including scope creep and contract renewals.
• Partner closely with Technology teams to deploy & implement suite of products/workflow engines to drive best operational outcomes.
• Partner with Horizontal & support team Leaders to ensure right level of support is provisioned on matters related to process, people and technology.
• Partner Solutions, Implementation, and Client Services to understand, contribute, and shape client startup to ensure successful solution start and migration to steady state.
• Manage and deliver organizational financial goals in terms P&L management and driving margins.
• Educate & drive adherence to Compliance policies & initiatives across the functions manage

Asst. Manager:

• Establishing a standardized SOPs & SLA based model and define/ baseline a criteria for trackable operational success,.
• Report revenue cycle performance - internal and external governance
• Created effective action plans in consistent with business and client requirement.
• Spearheaded various RCM teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews.
• Determining Hiring, resourcing & review EWS metrics for staff assessments. Conducting regular staff reviews, incentive planning and appraisals.
• Analyze key business metrics, trends, potential issues, escalations through Client feedback to ideate and implement framework

Team Leader:

• Managed core receivables team
• Drive teams to meet daily targets
• Floor level strategies to drive best results on productivity & Quality

• Worked in Accounts receivables team and managed complex claim scenarios
• Identified Patterns in Denials or adjudications and provided feedback to organization & evaluated on solutions.
• Connected with multiple RCM teams & support team to facilitate process improvements.

• Trouble shoot all types of networking devices in B2C environment for DSL services.
• Handled escalations and help customers to stay connected

• Provided support to players of Partypoker.com on all kinds of technical and non - technical issues
• Risk & Transaction management of over 70 players a day,