Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager

Sudip Hamal

Lewisville,TX

Summary

Accomplished Decision Science and Business Management professional with more than 6 years of experience in Hospitality and Customer Success, with a strong inclination to explore and learn new areas of service industry. Recognized for problem-solving, establishing new policies and implementation, well-managed execution, and ability to produce outstanding results.

Major in Agile Project Management and Human Relation with on hand experience managing a 120-unit hotel, Office Management, and Quality Assurance.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.

Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible in order to deliver the quality results. Supervision and management of various departments, handling sales and marketing as well as direct contact with guest and visitors prioritizing customer interests.

Overview

8
8
years of professional experience

Work History

General Manager

Voltron Hospitality Inc
Lewisville, United States
07.2016 - Current
  • Managing 120 room property with $1.5 million in annual revenue
  • Overseeing all hotel activities, including hiring and recruiting, supervising employees, and training staff
  • Leading a team of 15-18 members in the day-to-day operation
  • Developed and participated in hotel-full renovation project through to completion while staying within budget and time frame.
  • Managing budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Develop and maintain relationships with customers and suppliers through account development.
  • Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
  • Droving year-over-year business growth while leading operations, strategic vision, and long-range planning.

Assistant General Manager

Select Inn Motel
Lewisville, TX
03.2015 - 07.2016
  • Executed day-to-day administrative works
  • Managed over 50 customer calls per day.
  • Maintained administrative records, filing, and documentation
  • Maintained inventory of office materials and assets
  • Handled cash accurately and prepared deposits.
  • Prepared and updated monthly Progress Report
  • Built effective communication between Guest/Visitor
  • Mentored and motivated team members to achieve challenging business goals.
  • Assisted General Manager in day-to-day business operation.

Lab Technician, department Manager

Child Welfare Scheme Nepal, CWSN
01.2012 - 02.2013

CWSN is a non-profit organization (NGO), that aims to improve the lives of the poorest and marginalized children and young people in Nepal through improved health, education, and protection. CWSN also work with families and communities in order to improve the lives of their children and young people.

  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Communicated with managers of other departments to maintain transparency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Tracked and managed over 100 collected specimens by initialing, dating, and noting times of collection.
  • Logged patient information and recorded results into the system.
  • Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
  • Maintained documentation on tests performed in the lab.

Education

Master of Science - Agile Project Management

Amberton University
Garland, TX
05.2021

Bachelor of Science - Human Relation and Business Management

Amberton University
08.2018

Associate Degree - Applied Science

North Lake Community College

Bachelor of Science - Medical Laboratory Technician

Regional College of Health Science and Technology

Skills

MANAGEMENT SKILLS

  • Excellent Business Leadership who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction
  • Skilled in the principles of administration and management in the service industry, including Policy Development and Enforcement, Strategic Planning, Human Resources, and the Coordination of people and resources
  • Active listening ability, understanding issues, and thoughtful response
  • Extensive knowledge of documenting and reviewing business required documents (BRD) and functional required documents (FRD)

TECHNICAL SKILLS

  • Knowledge of Microsoft Office 360, Suite/SharePoint/Outlook/Advanced Excel
  • Operating knowledge of Mac / Microsoft Windows

SOFT SKILLS

  • Curiosity
  • Research
  • Adaptability
  • Business acumen
  • Attention to detail
  • Mathematical and statistical knowledge
  • Cross-Functional Team Management
  • P&L Responsibility

Additional Information

  • Work Status: US Permanent Residence

Timeline

General Manager

Voltron Hospitality Inc
07.2016 - Current

Assistant General Manager

Select Inn Motel
03.2015 - 07.2016

Lab Technician, department Manager

Child Welfare Scheme Nepal, CWSN
01.2012 - 02.2013

Master of Science - Agile Project Management

Amberton University

Bachelor of Science - Human Relation and Business Management

Amberton University

Associate Degree - Applied Science

North Lake Community College

Bachelor of Science - Medical Laboratory Technician

Regional College of Health Science and Technology
Sudip Hamal