SUDIP JANA
Nashville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Long Term Resource Planner
SSI People contract- Philips healthcare
08.2023 - Current
- Develop long-term resource plans and strategies to ensure the smooth running of all operations
- Analyze and anticipate potential problems and their solutions related to resource needs and availability
- Work effectively in a fast-paced environment to manage multiple tasks and deadlines
- Build and maintain strong relationships with internal and external stakeholders
- Create and implement policies and procedures related to resource planning
- Identify areas of improvement and develop action plans to address them
- Monitor and analyze resource utilization and ensure efficient allocation of resources
- Assist in the development of budget plans for resource planning
- Keep up to date with industry trends and latest technologies
- Provide timely feedback and reports to management.
Data Analyst I
Ryder
02.2023 - 08.2023
- Act as a liaison between internal clients and external clients by providing them access (SiteAdmin, layered audit access, metrics entry access) so that they can visualize the data and submit
- Actively visiting Client Sites for meetings and promoting new strategies
- Participate in stand-up meetings every morning and take part in meetings that highlight any process or software from test to prod
- Attend weekly implementation engineering meetings
- Understand the logic behind concepts such as LMS, KPI and SAAG reports
- Create new displays for the warehouse operations highlighting Working Efficiency, Employee Efficiency and Productivity
- Work along with Continuous Improvement Managers to help them with their 5S Audit, Layered Audit, and reports
- Worked towards becoming an SME for PowerBI robots display for warehouse employee efficiency dashboard or display
- Assist team with new projects and responsibilities
- Resolve ticket queries from clients or vendors
- Run queries on SQL, learn and understand trends in Power BI.
Customer Coordinator
Ryder
05.2022 - 02.2023
- Act as liaison between internal and external customers
- Help in walk-in customers with their query related to rentals, truck repair and towing
- Generate purchase orders, repair orders, and forward them to technicians for repair or towing
- Use Excel to create invoicing and other necessary tools like SAP
- Dispatch team members to the requested site for repair or towing with the help of vendors
- Offer services that would generate revenue for Ryder
- Always eager to learn and update by participating in team building and learning activities
- Guide technicians for truck repair related query so that they can meet the tat for repair as per Ryder policy
- Answer emails, phone calls and walk-in customers' queries in a timely, professional manner.
Order Management Analyst
Philips Healthcare
01.2022 - 04.2022
- Managed order integrity and timely issue resolution, maintaining communication with stakeholders to align order dates
- Updated ERP/reporting systems with customer order changes as directed by the Project Manager, ensuring accuracy and timeliness
- Reviewed and aligned product delivery with Purchase Orders, processed orders in SAP/Siebel, and managed sales quota in Tableau SharePoint
- Served as primary liaison between internal and external clients from quote to cash, ensuring customer satisfaction
- Participated in resolving material claims within set timeframes and escalated issues promptly to maintain customer satisfaction
- Implemented process improvements, adhered to Quality Standards, and actively engaged in LEAN and continuous improvement initiatives.
Warehouse Inventory Operations (MATC), Supply Chain Management
Philips Healthcare
12.2020 - 01.2022
- Receive and Processing incoming MATC (Monitoring and Analytics Therapeutic Care) demo equipment in Salesforce and SAP
- Assist Internal and External Clients with the Order Processing, Inventory Analysis, Shipping, Receiving and update the information in SAP, Sales Force and Oracle
- Catalogue all equipment received through the Buyback process
- Configure DEMO Equipment, process, and ship for on-time delivery
- Analyze customer feedback for continuous improvement
- Ability to change, adapt and learn new processes and procedures.
Operator
North American Lighting
05.2020 - 11.2020
- Make Automobile parts for Nissan, Toyota, and Honda
- Work closely with the management and other members of team to fulfill daily or weekly goals
- Accurate and complete recording
- Consistently achieved daily and weekly goals
- Follow the 5s and maintain work areas
- Construct Structural Components based on blueprint
- Troubleshoot and repair Malfunctioning assemblies
- Coordinate with Internal and External clients regarding their orders (Order Management via Salesforce).
Client Relationship Consultant
Walgreens Corporate Office
05.2017 - 05.2020
- Work closely with Internal and External Clients on different Projects by always maintaining HIPAA
- Collect and entered data into models Merger for Acquisition of Business Entities
- Inform Internal and External Clients about recent mergers and make them aware of the new Disclosure Agreement as per Walgreens Policies
- Provide excellent Client Servicing in a professional manner to bring positive impact on the business.
Education
Master of Science - Business Analytics And Strategic Thinking
Athens State University
Athens, AL04.2024
Bachelor of Science -
Athens State University
Athens, AL05.2022
Associate of Science -
Wallace State Community College
Cullman, AL05.2019
Skills
- Scheduling Techniques
- Stakeholder Management
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Analytical Thinking
- Interpersonal Communication
- Time management abilities
- Professionalism
Timeline
Long Term Resource Planner
SSI People contract- Philips healthcare
08.2023 - Current
Data Analyst I
Ryder
02.2023 - 08.2023
Customer Coordinator
Ryder
05.2022 - 02.2023
Order Management Analyst
Philips Healthcare
01.2022 - 04.2022
Warehouse Inventory Operations (MATC), Supply Chain Management
Philips Healthcare
12.2020 - 01.2022
Operator
North American Lighting
05.2020 - 11.2020
Client Relationship Consultant
Walgreens Corporate Office
05.2017 - 05.2020
Master of Science - Business Analytics And Strategic Thinking
Athens State University
Bachelor of Science -
Athens State University
Associate of Science -
Wallace State Community College
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