Sue Leuer
Royse City
Summary
Investigation Specialist with extensive experience at the Dept. of Family & Protective Services. Experience in risk and safety assessments and investigation management, fostering teamwork and collaboration. Proven track record in mentoring investigators, enhancing performance, and ensuring child safety through effective problem-solving and crisis management. Committed to maintaining confidentiality and integrity in all cases.
Experienced with conducting thorough investigations to uncover critical information. Utilizes skills and attention to detail to resolve complex cases efficiently. Track record of maintaining compliance with regulations and collaborating effectively with team members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Investigation Specialist V
Dept. of Family & Protective Services
12.2024 - Current
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Mentored and motivated investigators and collaborated with them to identify strengths and areas of weakness.
- Supervised caseworkers to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assigned cases and provided initial case directives.
- Staffed cases with investigators to ensure child safety and discuss next steps according to Policy and Procedures.
Investigator IV - Recovery Unit
Dept. of Family & Protective Services
03.2023 - 12.2024
- Conducted thorough face-to-face interviews with parents, children, families, neighbors, friends, and community professionals, and documented investigative findings.
- Documented findings and prepared detailed reports when needed.
- Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.
- Worked assigned cases to be completed and submitted for closure.
- Mentored caseworkers in overcoming challenges by sharing personal experiences and offering practical advice.
Investigator IV - Alternative Response
Dept. of Family & Protective Services
03.2017 - 03.2023
- Conducted thorough face-to-face interviews with parents, families, neighbors, friends, and community professionals, and documented investigative findings.
- Collaborated with law enforcement agencies on investigations.
- Ensured compliance with regulations during investigations, following agency policy and procedures.
- Maintained professional in difficult situations.
- Testified in court during proceedings and trials.
- Mentored and motivated investigators to identify strengths and areas of weakness.
- Part of Alternative Response Pilot Program in Hunt County
Investigator IV
Dept. of Family & Protective Services
03.2015 - 03.2017
Family Bases Safety Services Caseworker
Dept. of Family & Protective Services
08.2008 - 03.2015
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with agency policies and procedures.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Education
Education
Buena Vista University
LeMars, Iowa05-2003
Social Work
Buena Vista College
Storm Lake, Iowa05-1989
Social Work
Briar Cliff College
Sioux City, Iowa01-1985
Skills
- Interview techniques
- Research
- Calm in crisis situations
- Risk assessment
- Ethical and honest
- Investigation management
- Deadline and results-oriented
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Recipient of the Caseworker of the Year Award in 2024.
Certification
Elementary Education Certification
Timeline
Investigation Specialist V
Dept. of Family & Protective Services
12.2024 - Current
Investigator IV - Recovery Unit
Dept. of Family & Protective Services
03.2023 - 12.2024
Investigator IV - Alternative Response
Dept. of Family & Protective Services
03.2017 - 03.2023
Investigator IV
Dept. of Family & Protective Services
03.2015 - 03.2017
Family Bases Safety Services Caseworker
Dept. of Family & Protective Services
08.2008 - 03.2015
Education
Buena Vista University
Social Work
Buena Vista College
Social Work
Briar Cliff College
Similar Profiles
Benjamin Nieves RiveraBenjamin Nieves Rivera
CPI Investigator at Dept Of Family & Protective ServicesCPI Investigator at Dept Of Family & Protective Services
Nina F GoodwinNina F Goodwin
Accountant II at Dept Of Family Protective ServicesAccountant II at Dept Of Family Protective Services
Mariselda MedelezMariselda Medelez
Human Services Technician at Texas Dept of Family Protective ServicesHuman Services Technician at Texas Dept of Family Protective Services
Jordan FieldsJordan Fields
Production Supervisor at WhitmoresProduction Supervisor at Whitmores
Edmond GeeEdmond Gee
Supervisor-Forge Production at General DynamicsSupervisor-Forge Production at General Dynamics