Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Sue Bachstadt

Easton,PA

Summary

Third Party Risk Analyst at Experian with expertise in compliance risk assessments and project management. Proven track record in enhancing client relationships and developing impactful training programs. Skilled in Salesforce, consistently achieving objectives while ensuring regulatory compliance and operational excellence.

Overview

37
37
years of professional experience

Work History

Third Party Risk Analyst-Third Party Risk Management

Experian
Easton, PA
05.2021 - Current
  • Conducted compliance risk assessments of third parties to ensure adherence to Experian’s policies.
  • Performed routine testing of third-party operations to verify regulatory compliance.
  • Collaborated with Third Party Security and internal partners to mitigate risks effectively.
  • Researched federal and state regulations to maintain an up-to-date Third Party Risk Program.
  • Delivered training sessions for internal staff and external third parties on compliance standards.
  • Developed New Hire Training program for Third Party Risk team, enhancing onboarding processes.

BIS Client Care-Lead-Strategic Partners/Alliances

Experian
Easton, PA
06.2010 - 04.2021
  • Facilitated training and mentorship for team members while managing escalation points.
  • Oversaw daily operations of support team to ensure optimal performance.
  • Maintained extensive knowledge of product features and applications across various industries.
  • Directed development and implementation of client business solutions across diverse service areas.
  • Provided consultative services to Experian sales personnel and clients to enhance business outcomes.
  • Acted as product specialist for both external customers and internal stakeholders.
  • Conducted product demonstrations for online solutions to showcase capabilities.
  • Processed new and renewal contracts to streamline client onboarding.

Sales Support and Client Relations Specialist

Experian
Easton, PA
06.2010 - 01.2013
  • Served as product specialist for internal and external customers.
  • Led and conducted product demonstrations for online solutions.
  • Trained teams on implementation of online products.
  • Identified account opportunities for upselling and cross-selling.
  • Processed new contracts alongside renewal agreements.

Business Analyst

Experian
Easton, PA
05.2006 - 01.2008
  • Consulted with external and internal customers on Experian’s consumer credit batch product capabilities.
  • Managed projects to develop criteria-based solutions according to customer specifications.
  • Ensured compliance by discussing legal restrictions regarding consumer credit information usage.
  • Confirmed receipt of all required agreements for project execution.
  • Established and maintained strong relationships across management, sales, and customer levels.
  • Tracked revenue streams to identify additional account opportunities for up-selling or cross-selling.
  • Followed up with customers to verify satisfaction with services provided.
  • Served as product specialist for both external and internal customer inquiries.

Sales Support Coordinator

D&B
Bethlehem, PA
06.1998 - 05.2007
  • Supported Account Executives in pre-sales through account research and product knowledge acquisition.
  • Analyzed incoming contracts, created project specifications, and participated in quality assurance.
  • Entered projects accurately and promptly into order entry system to maintain workflow efficiency.
  • Provided ongoing support to sales and customers regarding fulfillment and data quality issues.
  • Ensured compliance requirements were fulfilled prior to product delivery to maintain standards.
  • Consistently surpassed set objectives, contributing to overall team success.

Account Development Representative

D&B
Center Valley, PA
06.1988 - 05.2007
  • Acted as post-sales liaison for over 500 accounts, elevating customer support experience.
  • Ensured prompt setup and orientation for new customers, facilitating smooth onboarding.
  • Conducted web conferencing training sessions to maximize product utilization.
  • Resolved inquiries effectively as product specialist for external and internal customers.
  • Followed up with customers to confirm satisfaction and resolve potential issues.
  • Monitored monthly product usage to assess high-performing and underperforming accounts.
  • Identified upselling and cross-selling opportunities within existing accounts.
  • Collaborated with Product Management on future releases to align with customer needs.

Education

Bachelor of Science - Marketing

Bryant University
Smithfield, RI

Skills

  • Client relationship management
  • Attention to detail
  • Project management
  • Continuous improvement
  • Time management
  • Multitasking Abilities
  • MS Office Suite
  • Cloud CRM (Salesforce)

Accomplishments

  • Support Person of the Year BIS Client Care 2019

References

References available upon request.

Timeline

Third Party Risk Analyst-Third Party Risk Management

Experian
05.2021 - Current

BIS Client Care-Lead-Strategic Partners/Alliances

Experian
06.2010 - 04.2021

Sales Support and Client Relations Specialist

Experian
06.2010 - 01.2013

Business Analyst

Experian
05.2006 - 01.2008

Sales Support Coordinator

D&B
06.1998 - 05.2007

Account Development Representative

D&B
06.1988 - 05.2007

Bachelor of Science - Marketing

Bryant University

Similar Profiles

CREATE PROFILE
Sue Bachstadt