Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sue Bocanegra

Orlando,Florida

Summary

Dependable server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Server

Margaritaville Resort Orlando
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Outreach Agent

Florida Blue, Blue Cross and Blue Shield of Florida
09.2020 - 02.2021
  • Successfully inform and persuade the public to switch or sign up for Florida Blue
  • Created and maintained clear, concise project plans and developed strategies to meet community outreach goals
  • Lead and manage a group of outreach agents and act as a liaison between agents and management
  • Facilitate issues between agents and encourage the group to stay on task and complete daily objectives.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Server/Hostess/Food Runner

Sugar Factory
07.2019 - 07.2020
  • Daily responsibilities include familiarizing guests with a rotating menu, daily specials and accurately recording food and drink orders
  • Provide outstanding customer satisfaction and at the same time upselling when appropriate
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Quickly clean and set tables to maximize table turnover and restaurant efficiencies.

Sales Associate

Guess Accessories
11.2018 - 12.2019
  • Successfully assisted customers in-person and via telephone with purchase decisions, transactions, returns, and inquiries
  • Manage purchases as cashier and place online orders for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Server

The Golden Pod Restaurant &Bar
03.2019 - 05.2019
  • Warmly greet first time guests to our locals and anticipate needs, and remain available throughout the dining experience
  • Manage opening and closing duties
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Science - Medicine (Pre-Medicine)

University of Central Florida
Orlando, FL
05.2024

Skills

  • Dining Customer Service
  • Corrective Actions
  • Stocking and Replenishing
  • Cash Handling
  • Wine Service
  • Cocktail Knowledge
  • Dining Area Maintenance
  • Course Suggestions
  • Conflict and Complaint Resolution
  • Greeting and Seating Guests
  • Utensil Cleaning

Languages

Spanish
Native or Bilingual

Timeline

Server

Margaritaville Resort Orlando
03.2022 - Current

Outreach Agent

Florida Blue, Blue Cross and Blue Shield of Florida
09.2020 - 02.2021

Server/Hostess/Food Runner

Sugar Factory
07.2019 - 07.2020

Server

The Golden Pod Restaurant &Bar
03.2019 - 05.2019

Sales Associate

Guess Accessories
11.2018 - 12.2019

Bachelor of Science - Medicine (Pre-Medicine)

University of Central Florida

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Sue Bocanegra