Sue Butcher
Roxboro,NC
Summary
Assisted customers by providing friendly and prompt service. Supported team in making personalized menu recommendations. Aided in managing closing duties and maintaining cleanliness standards.
Assisted in providing exceptional customer service to enhance dining experiences. Supported time management efforts to ensure timely task completion. Collaborated with team members to resolve conflicts and maintain a positive atmosphere.
Dynamic hospitality professional recognized for maximizing productivity and executing tasks efficiently.
Assisted teams in tackling new challenges with enthusiasm. Demonstrated strong work ethic and adaptability in various tasks. Collaborated effectively with colleagues to quickly learn new skills.
Demonstrated commitment to organizational success through consistent and organized practices.
Supported teams in managing schedules and organizing tasks to improve efficiency across various projects. Assisted in maintaining organized workspaces to enhance productivity. Pursued entry-level roles to develop skills while contributing to team objectives.
Demonstrated adaptability and versatility in addressing new challenges with a proactive approach.
Assisted teams in applying classroom knowledge to practical projects. Supported collaborative efforts to generate innovative ideas. Contributed to team success through a strong work ethic and eagerness to learn.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Server Trainer
Golden Corral Buffet and Grill
03.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Coordinated dining room setup and maintained cleanliness throughout shifts.
- Assisted guests with menu selections and answered questions about food offerings.
- Monitored and restocked supplies to maintain efficient service levels.
- Trained new servers on restaurant policies and effective customer interaction techniques.
- Managed guest complaints promptly, ensuring a positive dining experience for all customers.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Filled condiments and napkin containers during slack periods.
- Trained new servers on menu items and service standards.
- Demonstrated proper customer service techniques to enhance guest experience.
- Oversaw daily operations to ensure smooth workflow during peak hours.
- Implemented training materials to improve staff knowledge and efficiency.
- Evaluated server performance and provided constructive feedback for improvement.
- Coordinated team meetings to discuss service strategies and best practices.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Worked directly with servers for many shifts during training process.
- Encouraged team collaboration among participants throughout the course duration.
- Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Coordinated recruitment and placement of training program participants.
Server
Timberland restaurant
06.1984 - 08.2021
- Cultivated exceptional dining experiences through attentive and responsive customer service delivery.
- Oversaw dining room organization and ensured immaculate environment to elevate guest satisfaction.
- Orchestrated guest menu curation and delivered comprehensive information to elevate dining experience.
- Spearheaded collaboration with kitchen personnel to optimize food delivery processes.
- Oversaw inventory management processes and executed supply replenishment strategies.
- Designed and implemented comprehensive training programs for new servers, ensuring mastery of customer service skills and adherence to restaurant policies.
- Resolved customer concerns swiftly to enhance satisfaction and foster loyalty.
- Enforced safety and sanitation protocols to ensure a clean and compliant workspace.
- Cultivated positive customer interactions to enhance overall satisfaction.
- Oversaw daily opening and closing operations to ensure dining area readiness and supply availability.
- Elevated customer experiences for high-volume daily clientele through proactive and attentive service.
- Streamlined order-taking processes to improve accuracy and efficiency.
- Oversaw cash payment management processes to ensure strict compliance with company protocols.
- Streamlined order input, bill splitting, and total calculation processes using POS terminals.
- Cultivated customer relationships by effectively communicating and promoting special offers.
- Cultivated customer engagement through expert knowledge of menu offerings.
- Oversaw guest relations by promptly addressing inquiries and efficiently resolving complaints.
- Oversaw prompt and professional delivery of food orders to ensure exceptional customer satisfaction.
- Ensured cleanliness of tables and chairs to elevate customer satisfaction during peak hours.
- Directed onboarding and training initiatives for new servers to enhance operational efficiency.
- Championed collaborative initiatives among team members to optimize workflow efficiency.
- Established and enforced health safety protocols to uphold food handling standards.
- Enhanced guest experience by warmly welcoming arrivals and presenting menus with attention to detail.
- Implemented strategic marketing initiatives for desserts, appetizers, and specialty drinks to drive customer engagement.
- Communicated daily specials and new menu items to boost customer interest. Assisted team members by sharing updates on menu changes. Shared knowledge of offerings to promote initiatives.
- Facilitated training sessions to equip new employees with comprehensive knowledge of restaurant procedures and plating techniques.
- Streamlined communication channels between customers and kitchen staff to resolve complaints efficiently.
- Leveraged customer insights to enhance service standards and diversify menu offerings.
- Oversaw supply chain management operations to guarantee essential supplies availability in service areas.
- Educated customers on daily specials and signature menu items to enhance menu visibility.
- Executed comprehensive audits to ensure precise representation of total meal expenses and tax calculations.
- Managed replenishment of condiment and napkin containers to optimize operational efficiency.
- Developed and implemented table arrangement strategies to enhance customer flow and reduce wait times.
Education
Some College (No Degree) - Medical Coding And Billing
Piedmont Community College
Roxboro, NCSome College (No Degree) - Health information technology
Central Carolina Community College
Sanford, NCPerson High School
Roxboro, NCSkills
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently
- Orchestrated comprehensive employee training programs to elevate skill development
- Exhibited extensive expertise in menu offerings and culinary selections
- Directed operational processes to enhance efficiency and effectiveness
- Mediated conflict resolution processes to foster enhanced team collaboration
- Spearheaded team collaboration initiatives to optimize project outcomes
- Streamlined task scheduling and prioritization to maximize productivity
- Implemented quality assurance protocols to uphold product compliance with industry standards
- Executed comprehensive performance evaluations to enhance employee contributions and identify development needs
- Implemented communication strategies to enhance team collaboration
- Implemented comprehensive problem-solving strategies to address and resolve operational challenges
- Executed innovative coaching techniques to elevate team performance
- Elevated guest satisfaction by implementing proactive service strategies and meticulous attention to detail
- Implemented feedback strategies to optimize team performance
- Developed and implemented training programs to elevate team performance and skill proficiency
- Directed staff monitoring initiatives to uphold organizational compliance standards
- Assisted customers with menu choices and answered dining questions Provided timely service to improve customer experience Helped team members keep dining area clean and organized
- Formulated and implemented comprehensive company policies to enhance compliance and operational efficiency
- Streamlined task scheduling and prioritization to maximize productivity
- Executed mastery of daily specials to elevate customer service quality
- Elevated patron satisfaction by implementing proactive engagement strategies and collecting feedback
- Directed daily restaurant operations to optimize service efficiency
- Directed operations in high-volume dining environments to optimize service efficiency
- Directed order management processes to guarantee timely fulfillment
- Spearheaded allergy awareness initiatives to improve community health and safety
- Directed guest relations management initiatives to elevate customer experience
- Facilitated skill enhancement and professional growth through structured mentoring programs
- Assisted in fostering positive relationships with customers Supported colleagues in providing exceptional service Helped facilitate communication between staff and patrons to improve dining experiences
- Spearheaded new employee mentoring programs to optimize onboarding experience
- Directed table management operations to enhance seating efficiency
- Managed maintenance and cleanliness of dining area to enhance guest satisfaction
- Optimized scheduling and prioritization of tasks to enhance productivity
Certification
- Medical Administrative Assistant 2023
- Electronic Health Records Specialist 2023
- HIPPA compliance certified 2024
- ICD 10-PCS, 2024- Center for Medicare and Medicaid
Timeline
Server Trainer
Golden Corral Buffet and Grill
03.2022 - Current
Server
Timberland restaurant
06.1984 - 08.2021
Some College (No Degree) - Medical Coding And Billing
Piedmont Community College
Some College (No Degree) - Health information technology
Central Carolina Community College
Person High School