Summary
Overview
Work History
Education
Skills
References
Timeline
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Sue Conte

YORKTOWN,VA

Summary

Dynamic and results-driven professional at Old Dominion Outdoor Services, recognized for excellence in Professional Call Handling and Strong Verbal Communication. Achieved significant improvements in customer satisfaction by expertly resolving inquiries and managing administrative tasks efficiently. Known for a meticulous attention to detail and a relentless commitment to excellence.

Overview

35
35
years of professional experience

Work History

ADMIN FOR LANDSCAPING COMPANY

Old Dominion outdoor Services
Hampton, VA
08.2020 - 08.2024
  • Handled inbound calls to manage client inquiries efficiently.
  • Leverage Word, Excel, Google tools, and Outlook to manage records effectively.
  • Managed landscaping tasks with attention to detail and punctuality in project completion.
  • Provided prompt resolutions to customer issues, achieving satisfaction for both parties.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

INSIDE SALES REP

Ade Systems
08.2019 - 06.2020
  • Handled incoming calls and processed orders for inside and outside sales representatives.
  • Demonstrated proficiency in utilizing productivity tools such as Microsoft Office Suite and Google applications.
  • Coordinated with the logistics team to ensure timely delivery of products.
  • Produced sales documents, finalized deals and filed records.
  • Followed up on pending orders and inquiries in a timely manner.

PART TIME SECRETARY

PD Security Inc.
01.2018 - 06.2020
  • Entered new customer information into QuickBooks and logged payments efficiently.
  • Drafted and sent professional emails to address customer inquiries.
  • Oversaw vendor transactions for timely part acquisition.
  • Dispatched monthly financial statements.
  • Utilized Word, Excel, QuickBooks, and Gmail effectively.
  • Executed data entry tasks with precision.
  • Established strong working partnerships with clients, vendors, and staff.

EXECUTIVE SECRETARY

Koehler Instrument Company
05.2015 - 08.2019
  • Executed tasks directly for the President.
  • Welcomed arriving clients and vendors.
  • Ensured timely processing of order entries.
  • Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Coordinated various office activities such as ordering supplies and arranging catering services for events.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Greeted and directed visitors, answered phone calls, and provided general administrative support.

FULL TIME CSP SEASONAL FRONT DESK

H&R Block
07.2012 - 02.2015
  • Handled call inquiries, coordinated scheduling tasks, and facilitated payment transactions.
  • Managed daily opening procedures to ensure seamless operations.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Resolved customer concerns efficiently through effective problem-solving.

Assistant Manager

Kmartcorp
Sayville, NY
05.2005 - 07.2010
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Assisted with customer requests and answered questions to improve satisfaction
  • Managed opening and closing financial transactions to ensure accuracy.

RECEPTIONIST

Deer Park Stairs
09.2000 - 07.2001
  • Sorted incoming mail and directed to correct personnel each day.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Greeted visitors and provided them with assistance.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Updated and recorded customer or client information to maintain accounts.
  • Answered and directed incoming calls using multi-line telephone system.

FULL TIME SECRETARY

F&D Auto Body
NY
10.1989 - 06.1999
  • Performed tasks such as answering calls, overseeing inventory, aiding in insurance claims processes, and preparing estimates.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.

Head Cashier

Toys R Us
Garden City, NY
07.1989 - 01.1990
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Answered phone calls to assist customers with questions and orders.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

HIGH SCHOOL DIPLOMA -

Long beach
Long beach, NY
06.1986

Skills

  • Professional Call Handling
  • Strong Verbal Communication
  • Client Service Expertise
  • Detail-Oriented
  • Expert in Multi-Line Communication
  • Effective Calendar Management
  • In-Depth Administrative Knowledge
  • Critical thinker
  • Independent worker
  • Skilled in Microsoft Office
  • Skilled in Google Applications
  • Skilled in QuickBooks Management

References

References available upon request

Timeline

ADMIN FOR LANDSCAPING COMPANY

Old Dominion outdoor Services
08.2020 - 08.2024

INSIDE SALES REP

Ade Systems
08.2019 - 06.2020

PART TIME SECRETARY

PD Security Inc.
01.2018 - 06.2020

EXECUTIVE SECRETARY

Koehler Instrument Company
05.2015 - 08.2019

FULL TIME CSP SEASONAL FRONT DESK

H&R Block
07.2012 - 02.2015

Assistant Manager

Kmartcorp
05.2005 - 07.2010

RECEPTIONIST

Deer Park Stairs
09.2000 - 07.2001

FULL TIME SECRETARY

F&D Auto Body
10.1989 - 06.1999

Head Cashier

Toys R Us
07.1989 - 01.1990

HIGH SCHOOL DIPLOMA -

Long beach

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