Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sue Criswell

1213 Wildlife Road ,WV

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 15 years.

Overview

19
19
years of professional experience

Work History

Medical Assistant/Receptionist

Wheeling Hospital/ Dr Catherine Coleman
11.1997 - 05.2013
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Reduced administrative errors by consistently verifying insurance information.
  • Optimized appointment scheduling to maximize doctor availability.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Conducted patient intake interviews, recording and documenting relevant information.

Home Health Aide

Medi Home Health
05.1994 - 11.1997
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

Education

High School Diploma -

Wheeling Park High School
1976 Park View Road Wheeling, WV 26003
05-1982

Skills

  • Medical office procedures
  • Initiative-taking
  • Healthcare industry
  • Patient check-in and check-out
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Letter preparation

Timeline

Medical Assistant/Receptionist

Wheeling Hospital/ Dr Catherine Coleman
11.1997 - 05.2013

Home Health Aide

Medi Home Health
05.1994 - 11.1997

High School Diploma -

Wheeling Park High School
Sue Criswell