Sue Cuddeback
Lincoln,NE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
IT Help Desk
MADONNA REHABILITATION HOSPITALS
01.2021 - Current
- Responsible for creating, implementing, and maintaining computer hardware and software technical support for both the Lincoln and Omaha facilities
- Ensure security and privacy of networks
- Responsible for creating and documenting problem solving methodology for unique problems
- High level experience supporting Microsoft Office Suites/Office 365, Windows 8, Windows 10, Windows 11, Citrix services, VPN solutions, zoom, remote desktop solutions, NOBL Systems, Active Directory administration, Exchange administration
- Excellent written and verbal communications with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Instruct, supervise, and coordinate the training of users in various hardware and software aspects, serving to ensure all personnel get the most benefit from their systems
- High functioning in a top level team environment, as well as the ability to achieve individually
IT Procurement Software Buyer/Business Analyst
UNIVERSITY OF NEBRASKA
01.2013 - 01.2020
- Responsible for buying and distributing software to the University of Nebraska System
- This includes faculty/staff from UNL, UNO, UNK and UNMC
- Develop and implement long range technology business strategies
- Initiate hardware and software evaluations, establish and maintain vendor relationships and contracts, and pursue and develop new vendor relationships
- Create Scope of Work for all IT Projects
- Develop and maintain Software SLAs
- Deliver remote services to clients
- Procure and distribute IT Software titles for the University Systems
- Manage multiple competing priorities without sacrificing a high level of detail and accuracy
- Professionally interface with customers and individuals across the Institution
- High level of interaction with Central ITS in a team environment
- Accurately resolve customer issues in a tactful and professional manner
- Research/test new technologies for potential purchase
- Review and prep contracts for evaluation
- Research, evaluate, and recommend software solutions that will enhance the capabilities for the organization
- Work with stakeholders to solicit, analyze and implement large-scale projects using the RFP process
- Create and maintain standard operating procedures for software purchases, usage and license compliance for all software deployed
- High call volume requiring organization and fast-paced multi-tasking skills
- Track inventory and maintain documentation of hardware & software assets University wide
- Use of Microsoft Office, Microsoft 365, JAMF, SCCM, Bomgar remote tools, Microsoft SharePoint 365, Windows 8, Windows 10, Antivirus Software, administration of the Adobe Portal
- Maintain project confidentiality
- The RFP process must be performed with a high level of inclusion and discretion involving campus stakeholders and product suppliers
Systems Administrator
UNIVERSITY OF NEBRASKA
01.2000 - 01.2013
- Plan, deploy and maintain Windows Server 2008, 2012, 2016
- Deploy and support of Microsoft Windows 9, 98, XP, 7, 8 and Windows 10
- Experience with Macintosh OS
- Administration of Active Directory, Group Policies, Network configuration/troubleshooting
- Monitor system performances
- Collaboration with 3rd party vendors for maintenance and break/fix of systems
- Install and maintain Virtual setups via VMWare and HyperV
- Remote support using Zoom, Webex, GotToMeeting, Join.me, Blue Jeans and Adobe Connect
- Use of SCCM to apply computer patches as well as perform remote management
- Setup and configure system backups, both full and incremental
- System administration of Dell Servers and desktops
- Perform data restores
- Train end users on a variety of software titles as well as teach best practice methods in computer use
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
Education
Bachelor of Arts - Human Relations
Doane College
Lincoln, NESkills
- Technical support
- Relationship building
- Multi-tasking strength
- Team collaboration
- Supplier relationship management
- Inventory monitoring
Timeline
IT Help Desk
MADONNA REHABILITATION HOSPITALS
01.2021 - Current
IT Procurement Software Buyer/Business Analyst
UNIVERSITY OF NEBRASKA
01.2013 - 01.2020
Systems Administrator
UNIVERSITY OF NEBRASKA
01.2000 - 01.2013
Bachelor of Arts - Human Relations
Doane College
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