Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sue Davis

Tucson,AZ

Summary

Dynamic Customer Service Manager committed to delivering exceptional service and fostering strong customer relationships. Proven track record in exceeding sales targets through efficient multitasking and strategic planning. Recognized for creating positive shopping experiences that enhance customer loyalty while effectively managing team performance. Eager to leverage expertise over the last thirty years in a new management role that values dedication and hard work.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Aramark
Tucson, AZ
09.2024 - Current
  • Handled time management for various tasks.
  • Coordinated and fulfilled truck scheduling to streamline shipment processes.
  • Performed detailed assessments, identifying key areas for cost reduction.
  • Supervise responsibilities and efficiency of inmates.
  • Upheld standards for clean and safe surroundings.
  • Managed comprehensive documentation of sanitation processes.
  • Maintained comprehensive records of time and temperature controls.
  • Developed constructive interactions within inmate groups.

Cook

Banner Health, University Medical Center
Tucson, AZ
08.2019 - 12.2023
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Trained kitchen workers on culinary techniques.
  • Made all meals in accordance with company standards and requirements.
  • Offered support to other stations in high-volume shifts or as needed.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Supervisor/Cook

Galley Corporation
Cape May, NJ
07.2013 - 05.2019
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Maintained high level of morale and team-work on production floor through frequent communication with [12] employees.
  • Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted food and maintaining scheduled times of meals
  • Developed and implemented standards and procedures which ensured safety of food quality.
  • Assisted in all areas of Progressive Cooking, safety, inventory control and process implementation.
  • Offered instruction, coaching and motivation to employees.
  • Oversaw job performance and checked for quality and to ensure all food specifications were met.
  • Maintained and enforced standards of cleanliness and organization.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow
  • Guided personnel in reviewing and reconciling daily production sheets
  • Ensured compliance with workplace policies and safety objectives.
  • Developed and maintained effective relations with all company employees at various levels of organization.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Coast Guard guidelines to keep products within tight tolerances.
  • Supervised staff and monitored performance, as well as coached and mentored in daily meal preparations

Education

High School Diploma - High School

Lower Cape May Regional High School
Cape May, NJ
1992

Skills

  • High volume production capability
  • Purchasing stock
  • Strong communication skills
  • Organizational skills
  • Food safety understanding
  • Focused and disciplined
  • Excellent multi-tasker
  • Dependable and reliable
  • Team leadership

Certification

ServSafe

Kronos Training

Shield Training

Prima Training

Timeline

Manager

Aramark
09.2024 - Current

Cook

Banner Health, University Medical Center
08.2019 - 12.2023

Supervisor/Cook

Galley Corporation
07.2013 - 05.2019

High School Diploma - High School

Lower Cape May Regional High School

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Sue Davis