Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies include crafts, golfing and working outside in my flower and vegetable garden.
Additional Information
Timeline
Generic

Sue Duff

Westfield,Indiana

Summary

When I worked for Robles Rep Group, I was a secretarial administrative support for company, providing faxing, scanning and copying; composing professional letters and emails along with sales support.


While I was working at Duff Financial Advisory Services, again, I provided secretarial administrative support; composing professional letters and emails, answered phones from financial clients, assisted in putting together their tax returns, making follow-up appointments and securely filing returns and documents.


While working as a Nanny, I took total care of three month old Jasmine and all of her needs. Feeding, changing, tummy time and preparing her foods from scratch and laundry were all a part of my daily routine. Jasmine and I grew very close and I became "Nana" to her. We would go for walks and do "projects" (food and crafts) together. Our favorite store to go to would be Michaels :)

Also, I took care of baby Brady Becket (Chin). Brady was two months old when I started caring for him. I followed the parent's schedule program for napping and feeding. I communicated with parents during my time while caring for him. Additionally, I picked up and did family laundry.


Overview

28
28
years of professional experience

Work History

Professional Nanny

Chelsea Becker
Carmel, IN
10.2021 - 03.2022
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Taught children everyday skills and language.
  • Assisted with light housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Engaged with children on age-appropriate level.

Secretarial Assistant

Duff Financial Advisory Services
Monrovia, CA
03.2015 - 09.2018
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into [Software] system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Professional Nanny

Dr. Charlyn Quiec
Monrovia, CA
06.2012 - 11.2015
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Taught children everyday skills and language.
  • Assisted with light housekeeping duties as well as running errands.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Engaged with children on age-appropriate level.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Played games, worked on puzzles and read books to young children.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
  • Involved children in caring for household pets and chores.
  • Assisted children in dressing appropriately for day's activities.

Secretarial Assistant /Sales Associate

Fred Robles/Robles Rep Group Restaurant Equip
Fort Wayne, IN
01.1987 - 03.2007
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Fielded customer questions to share information about products, availability and pricing.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

South Side High School
Fort Wayne, IN

Skills

  • Positive Reinforcement Methods
  • Household Support
  • Safe Transporting
  • Arts and Crafts
  • Boundary Setting
  • Emotionally Supportive
  • Infant, Toddler and Preschool Curricula
  • Childcare Requirements
  • Meal Planning and Preparation

Accomplishments

    I am a good and loving christian woman. I am reliable and dependable, caring and kind person.

Hobbies include crafts, golfing and working outside in my flower and vegetable garden.

I love working on my hobbies; including decoupaging flower containers, etc. I used to play golf a lot but with Covid, have had to put it aside; I would like to get back into it now that things are opening up more. I love most working outside in my floral garden and vegetable garden. Since I just moved from my home in Carmel into a condo in Westfield, I will be starting over creating new flower and vegetable gardens.

Additional Information

I am looking for a place to work doing all the things as I have described in my resume.

Timeline

Professional Nanny

Chelsea Becker
10.2021 - 03.2022

Secretarial Assistant

Duff Financial Advisory Services
03.2015 - 09.2018

Professional Nanny

Dr. Charlyn Quiec
06.2012 - 11.2015

Secretarial Assistant /Sales Associate

Fred Robles/Robles Rep Group Restaurant Equip
01.1987 - 03.2007

High School Diploma -

South Side High School

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Sue Duff