Sue Duncan

• Collaborated with colleagues to develop interdisciplinary lessons that connected Spanish language content to other subject areas.
• Improved student comprehension by utilizing creative teaching methods and incorporating visual aids.
• Produced engaging lesson plans and activities to help students master learning objectives.
• Developed and implemented variety of instructional strategies to meet diverse needs of students.
• Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.

• While working in the front office, I had many opportunities to communicate with families clearly, with kindness and direction
• Assisted in onboarding new families, providing enrollment materials, links to resources, and coordinating interviews and orientation schedules to ensure a smooth integration into the school.
• Ensured accurate record-keeping with diligent data entry and database management for new enrollment and current students.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

• Created and presented on the topic of Online Family Engagement and Technology at the FOCUS On Children 2021 conference
• Approved to train in 14 different core competency areas, primarily at levels 1-4, Families and Community Partnerships up to level 5.
• Evaluated the effectiveness of training by tracking participation and gathering feedback for continuous improvement. The Introduction to Best Practices series and Paint to Learn were some of my most popular trainings.

• Supported a mixed caseload of Early Achievers providers and FIND participants (Filming Interactions to Nurture Development) through the Northwest Region.
• Started a bilingual Infant Toddler newsletter for the NW WA region as a strategic tool to open dialogue and offer general support to programs with Infant or Toddler programs on our waiting list.
• Championed inclusion efforts within the child care community, advocating for diverse perspectives and experiences in curricula and programming.
• Provided professional development opportunities for fellow educators, sharing best practices in early childhood education.

• Provided administrative support to the Quality Child Care Division at Opportunity Council, primarily as support to Child Care Aware of NW Washington, the local regional office serving five counties
• Streamlined office processes by implementing efficient administrative systems and procedures, such as payment tracking system for trainings offered by CCA of NW WA.
• Contributed ideas towards continuous process improvements resulting in optimized workflow and increased operational efficiency.
• Provided direct service to clients in distress, assessed situations, and navigated emergency assistance program
• Served as the primary point of contact for external partners, fostering strong relationships that enhanced program reputation and stakeholder engagement.
• Participated with a team tasked to design and test a new database system for Child Care Aware of Washington.
• Offered technical support and troubleshot issues to enhance office productivity.

• Supported the accounts payable process through prompt invoicing, expense coding, and payment processing.
• Initiated process improvements that led to reduced time spent on manual tasks while increasing overall efficiency within the accounting department.
• Maintained confidentiality of sensitive information by adhering to strict security protocols within the office environment.

• Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
• Provided exceptional customer service when addressing client inquiries related to billing disputes, payments, or account balances.
• Analyzed and problem solved on the behalf of customers, assisted customers with basic training information, performed account management, built customer satisfaction.
• Collected, organized and published data to assist Academic Sales and Ministry Development departments.

• Worked closely with principal and parents through a transition at the Lynden Academy parent partnership program
• Responsible for building bridges and maintaining positive relationships supporting three main avenues: the general school district, the program staff (principal, mentors, assistants), and families
• Taught elective classes.
• Produced detailed and timely reports, paperwork and other supporting materials to facilitate communication between families and educators.

In the early 2000's, I took a caregiving break to homeschool my children (ages 4-10) as we navigated health issues and special diets. I took on a small role as part time kindergarten teacher in 2004, but continued with a caregiving break in 2006 to bond with our new baby and homeschool one of the other children. In 2008 we navigated another big change in our family, so I found myself transitioning back into the workforce first with part time, then full-time employment

• Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
• Researched and chose appropriate curriculum to meet children's abilities and grade levels.
• Enhanced comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Provided emotional support to the family during challenging times, fostering trust and strong relationships.

• Contracted employee for Lynden Learning Lifestyles, a parent partnership program bridging the school district with home school families
• Responsible for developing and implementing curriculum, partnering with parents in meeting their children‘s specific academic needs
• Taught class with about 8-10 children of various abilities, 2 days a week, September through the end of May
• (This program later became Lynden Academy.)

• Responsible for coordinating curriculum within the center, working with the director to plan and record regular staff meetings, organize and coordinate themes, books and materials
• Initially hired to float and oversee, but also led Pre-K classroom after our other teacher had to leave suddenly late September.

• "Evenstars" (2-5 year old class) lead teacher for NV Center for Children and Families, a grant funded partnership of programs dedicated to increasing literacy and strengthening family resources.
• Assessed developmental milestones using standardized tools, creating customized lesson plans to address each child''s needs effectively.
• Strengthened fine motor skills through hands-on process art projects, enabling students to express themselves creatively.

• Developed Spanish lessons for very small high school classes at their Ferndale location (in church building)
• Evaluated, identified needs and made plans to meet high school standards and requirements.

• Assistant Teacher, Spanish Teacher