Sue Gilbert
Westville,IN
Summary
Dynamic security professional with extensive experience at Four Winds Casino, excelling in general security and superior customer service. Proven track record in risk assessment and threat analysis, ensuring guest safety while fostering a welcoming environment. Adept at implementing security screenings and enhancing operational efficiency through proactive measures.
Overview
38
38
years of professional experience
Work History
Security Officer
Four Winds Casino
New Buffalo, MI
10.2023 - Current
- Monitored facility access, ensuring compliance with security protocols and guest safety procedures.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Conducted routine patrols to identify and resolve potential security risks proactively.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Store Manager
Triangle Liquors
Valparaiso, IN
09.2021 - 04.2023
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed schedules for staff, ensuring adequate coverage during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction ratings within community.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate Manager
Triangle Liquors
Valparaiso, IN
08.2019 - 09.2021
- Fostered relationships with key customers, driving loyalty and repeat business through personalized service.
- Collaborated with marketing team on promotional campaigns, increasing brand visibility and customer engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Ships Serviceman
US Navy
Honolulu, HI
07.1988 - 07.1999
- Managed supply inventory and distribution to ensure operational readiness of shipboard personnel.
- Implemented standard operating procedures to improve efficiency in supply chain management on board.
- Led initiatives to enhance customer service quality, resulting in increased satisfaction among crew members and visitors.
Education
No Degree - Nail Technician
Michigan City Beauty College
Michigan City, IN11.2003
High School Diploma -
Douglas Byrd Sr High
Fayetteville, NC06.1988
Skills
- General security
- Superior customer service
- Security screenings
Timeline
Security Officer
Four Winds Casino
10.2023 - Current
Store Manager
Triangle Liquors
09.2021 - 04.2023
Sales Associate Manager
Triangle Liquors
08.2019 - 09.2021
Ships Serviceman
US Navy
07.1988 - 07.1999
No Degree - Nail Technician
Michigan City Beauty College
High School Diploma -
Douglas Byrd Sr High