Sue Golembiewski

• Manage the sales function for assigned region and coach team members, setting the example and tone for a strong sales environment that is collaborative.
• Consistently coach to and lead the defined sales and service processes for a region using consultative sales skills and appropriate tools to encourage the teams to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs.
• Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, charge-offs, and audits to meet regional profit and performance objectives.
• Actively participate in community activities to develop and grow relationships to further benefit the communities we serve.
• Develop and maintain collaborative relationships with supporting business partners to present a holistic approach to assessing the financial needs of customers.
• Inspect pertinent documentation and reporting necessary to effectively manage the region including but not limited to household reports, financial center p/l's, financial needs assessments (FNA), credit queue's and all dashboards.
• Create a culture that attracts, retains, and grows a team that values diversity, inclusion, and engagement.
• Respond to all customer inquiries and service issues in a timely manner; within 24 hours.
• Ensure new employees are on-boarded in a timely and practical manner and have including but not limited to receiving on-boarding materials and assigned mentors.
• Provide rewards/recognition for accomplishments in a timely manner.
• Provides employees timely, candid, and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
• Understand the staffing model and utilize the appropriate tools to ensure the region adheres to the appropriate Financial Center staffing model.

Manage the sales goals of the FC that I am assigned to in addition to 5 Detroit FC's.

Review P&L and coach to improvement in Revenue, Household Growth, Loan production, and Customer experience.

Responsible for operations of each FC to ensure that they are in compliance with bank procedures.

Hire qualified candidates.

Manage non -performers to improve

Identify risk within the region to avoid losses.

Key Skills:

Manage the sales function for assigned region and coach team members, setting the example and tone for a strong sales environment that is collaborative.

Consistently coach to and lead the defined sales and service processes for a region using consultative sales skills and appropriate tools to encourage the teams to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs.

Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, charge-offs, and audits to meet regional profit and performance objectives.

Actively participate in community activities to develop and grow relationships to further benefit the communities we serve.

Develop and maintain collaborative relationships with supporting business partners to present a holistic approach to assessing the financial needs of customers.

Inspect pertinent documentation and reporting necessary to effectively manage the region including but not limited to household reports, financial center p/l's, financial needs assessments (FNA), credit queue's and all dashboards.



create a culture that attracts, retains, and grows a team that values diversity, inclusion, and engagement.

Respond to all customer inquiries and service issues in a timely manner; within 24 hours.

Ensure new employees are on-boarded in a timely and practical manner and have including but not limited to receiving on-boarding materials and assigned mentors.

Provide rewards/recognition for accomplishments in a timely manner.

Provides employees timely, candid, and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.

Understand the staffing model and utilize the appropriate tools to ensure the region adheres to the appropriate Financial Center staffing model.