Summary
Overview
Work History
Education
Skills
Timeline
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Jim Harvey

Woodstock,Connecticut

Summary

Seasoned Field and Corporate Leader, Project Manager and Merchant with a passion for Operations and sales growth. Motivated and focused on driving the business with a safe and enhanced customer service experience. Multiple Unit Manager experienced in recruiting, leading, training, organizing, developing, and managing a varied work force in the retail industry. Dedicated to always representing companies in a professional manner while driving forward performance in all areas. Driven Territory Manager leads and motivates front-line employees to capture sales opportunities and enhance bottom line. History of building new territories while tenaciously developing revenue channels and acquiring customers. Proven program management, strategic planning and operational problem-solving expertise.

Overview

17
17
years of professional experience

Work History

Territory Manager

Global Partners
Waltham, MA
08.2023 - Current
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Negotiated contracts with new clients while maintaining existing business relationships.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Created presentations for potential customers highlighting products' features and benefits.
  • Monitored competitor activities in the region to ensure competitive advantage.

Operational Business Partner

Christmas Tree Shops (Handil Holdings)
01.2020 - 07.2023
  • Operational gatekeeper for 42 locations in New England and the Mid-Atlantic regions.
  • Developed and implemented strategies to improve operational performance, customer satisfaction and business growth.
  • Collaborated with senior management teams to identify and address organizational challenges, utilizing data-driven insights.
  • Cultivated relationships with key stakeholders to increase collaboration across departments.
  • Identified opportunities for cost savings through process improvement initiatives.
  • Implemented changes in internal policies to create a more efficient work environment.

Regional Operations Manager

Christmas Tree Shops/Bed, Bath and Beyond
Foxborough, MA
01.2007 - 01.2020
  • Responsible for up to 50 store locations in the Region (Northeast and the Mid-West), interfacing with 2 Distribution Centers.
  • Ensured compliance with all applicable laws and regulations regarding operational activities.
  • Created performance reviews for staff members based on established criteria.
  • Organized events such as conferences or workshops aimed at improving operational practices in the region.
  • Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
  • Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
  • Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.

Education

Bachelor of Science - Criminal Justice

Westfield State University

Skills

  • Excellent leadership qualities
  • Team developer and Trainer
  • Individual mentor and coach
  • Accountable and approachable
  • Strategic cost saver
  • Project management

Timeline

Territory Manager

Global Partners
08.2023 - Current

Operational Business Partner

Christmas Tree Shops (Handil Holdings)
01.2020 - 07.2023

Regional Operations Manager

Christmas Tree Shops/Bed, Bath and Beyond
01.2007 - 01.2020

Bachelor of Science - Criminal Justice

Westfield State University

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Jim Harvey