SUE HARVIEL
Birmingham,Alabama
Overview
24
24
years of professional experience
Work History
Executive Director of Maintenance Operations
DECAS GROUP PROPERTY MANAGEMENT GROUP
Birmingham, Alabama
01.2011 - Current
- Lead maintenance operations across residential property portfolio while overseeing internal staff, independent vendors, budgets, insurance claims, and operational processes.
- Direct daily operations for maintenance workflows across residential property portfolio
- Supervise internal team of 4 employees and coordinate work of approximately 25 independent vendors
- Manage project budgets and ensure operational efficiency while maintaining service standards
- Serve as primary liaison for insurance claims, collaborating with property owners, vendors, and adjusters to secure project resolution and funding
- Source, vet, negotiate, and onboard independent vendors to support operational needs
- Lead weekly company operational meetings focused on performance metrics, project status updates, and organizational priorities
- Developed and implemented the company's first Maintenance Operations Manual, creating standardized procedures and compliance guidelines
- Train new employees across departments on maintenance systems and operational processes
- Partner with executive leadership on strategic organizational decisions beyond maintenance operations
- Built scalable maintenance systems supporting company growth
- Standardized operational procedures to improve consistency and accountability
- Strengthened vendor management processes and cross-functional communication
Project Manager
GET IT READY
Birmingham, Alabama
01.2007 - 01.2011
- Managed residential property preparation projects supporting leasing and real estate professionals.
- Acquired and managed client relationships
- Conducted property inspections and project assessments
- Coordinated contractors, estimates, timelines, and project completion activities
- Filed insurance claims and coordinated documentation related to property damages
- Managed property staging activities for sales and rental readiness
- Screened prospective renters and buyers before agent referrals
- Oversaw scheduling and follow-up processes across multiple simultaneous projects
EC Corporate Paralegal / Cost Analyst
INFINITY INSURANCE COMPANY
Birmingham, Alabama
01.2004 - 01.2007
- Managed outside counsel billing compliance, litigation support systems, discovery operations, and process modernization initiatives.
- Oversaw invoice auditing and billing compliance for outside counsel across multiple states
- Eliminated significant invoice backlog and improved billing operations efficiency
- Created centralized discovery management system and indexed document library
- Led transition from paper-based systems to digital workflows for invoicing and discovery response processes
- Developed reporting systems for executive leadership including VP and General Counsel
- Revised corporate legal billing guidelines to align with changing legal requirements
- Modernized legal operations through paperless process implementation
- Improved compliance tracking and discovery response efficiency
- Strengthened organizational documentation systems
Paralegal
HOLCOMB DUNBAR
Oxford, Mississippi
01.2002 - 01.2004
- Supported 10 attorneys across workers' compensation, medical practice liability, trucking defense, hospital defense, nursing home litigation, and general liability matters.
- Legal research and case analysis
- Discovery coordination
- Trial preparation and exhibit development
- Drafting legal documentation
- Case file management
- Litigation support
Timeline
Executive Director of Maintenance Operations
DECAS GROUP PROPERTY MANAGEMENT GROUP
01.2011 - Current
Project Manager
GET IT READY
01.2007 - 01.2011
EC Corporate Paralegal / Cost Analyst
INFINITY INSURANCE COMPANY
01.2004 - 01.2007
Paralegal
HOLCOMB DUNBAR
01.2002 - 01.2004