Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sue Hepburn

Rockwell,NC

Summary

Compassionate and dedicated Direct Support Professional with extensive experience at Abound Health, enhancing client quality of life through effective medication management and emotional support. Skilled in crisis intervention and patient care, I excel in fostering community integration and maintaining meticulous documentation to ensure optimal care and safety for individuals with disabilities.

Professional caregiver with commitment to high standards and achieving impactful results. Proven ability to provide compassionate support and maintain positive living environment. Reliable team collaborator who adapts to changing needs and ensures quality care. Skills include effective communication, empathy, and problem-solving.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Direct Support Professional Caregiver

Abound Health
01.2018 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Direct Support Professional

Arc of Rowan
05.2012 - 03.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Food Service Worker

Rowan Salisbury Schools
09.2005 - 06.2012
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Associate of Science - Criminal Justice

Rowan Cabarrus Community College
Salisbury, NC
09-2010

Skills

  • Disability awareness
  • Emotional support
  • Meal preparation
  • Personal hygiene assistance
  • Community integration
  • Transportation assistance
  • Patient care
  • Nutrition monitoring
  • Self-advocacy support
  • Activity planning
  • Healthcare coordination
  • Physical assistance
  • First aid and CPR
  • Adaptive equipment use
  • Respectful and compassionate
  • Special needs care
  • Daily living assistance
  • Strong ethics
  • Medication management
  • Multitasking and organization
  • Medication administration
  • Supportive companionship
  • Behavior redirection
  • Elderly care
  • Behavioral management
  • Client documentation
  • HIPAA compliance
  • Complex Problem-solving
  • Heavy lifting
  • Compassionate communication
  • Documentation
  • Time management
  • Case management
  • Patient management
  • Medical records management
  • Basic housekeeping
  • Housekeeping
  • Dementia care
  • Relationship building
  • Team collaboration
  • Flexible schedule and availability
  • Patient companionship
  • Care plan management
  • Dependable and responsible
  • Compassionate care
  • Incident reporting
  • Verbal and written communication skills
  • Hoyer lifting equipment
  • Medical record-keeping
  • Problem-solving
  • Progress documentation
  • Medication and appointment reminders
  • First aid and safety
  • Care plan adherence
  • Records management
  • Flexible schedule
  • Medical office administration
  • Client transportation
  • Direct patient care
  • Patient assessments
  • Indirect patient care
  • Records maintenance

Certification

  • PCHM - Personal Care Homemaker
  • PCA - Personal Care Aide

Timeline

Direct Support Professional Caregiver

Abound Health
01.2018 - Current

Direct Support Professional

Arc of Rowan
05.2012 - 03.2018

Food Service Worker

Rowan Salisbury Schools
09.2005 - 06.2012

Associate of Science - Criminal Justice

Rowan Cabarrus Community College

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Sue Hepburn