Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sue Her

Wimauma,FL

Summary

Results-driven management professional with a strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Overview

13
13
years of professional experience

Work History

Area Manager

Amazon
12.2023 - 02.2025
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Transformed underperforming teams into productive, profitable teams; specifically, increased team performance and productivity by 30% over a one year span by targeting and retraining the bottom 10% of underperforming team members.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted monthly performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

Process Assistant

Amazon
03.2020 - 12.2023
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Conducted training and change management processes to improve operations.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Supervisor

Freedom Plaza
05.2012 - 12.2018
  • Trained new staff and provided coaching and constructive guidance to increase employee productivity.
  • Supervised dining staff; floor manager during serving times.
  • Assigned staff duties and conducted staff meetings.
  • Scheduled private dining events.
  • Ensured dining rooms and bus stations were properly cleaned and reset for next meal service.
  • Assisted in hosting, bartending, serving, bussing, and expediting as needed.
  • Short-line cook in the American Grille.
  • Ordered and inventoried all food, dining supplies, and kitchen supplies.
  • Handled all resident concerns and needs.
  • Restocked dining supplies according to First In, First Out (FIFO) guidelines.

Education

Associate of Arts (A.A.) -

Hillsborough Community College
Ruskin, FL

Skills

  • Operations management
  • Relationship building and management
  • Team development
  • Performance management
  • Staff training and development
  • Customer relationship management
  • Process improvement
  • Training and coaching
  • Leadership development
  • Staff management

Timeline

Area Manager

Amazon
12.2023 - 02.2025

Process Assistant

Amazon
03.2020 - 12.2023

Supervisor

Freedom Plaza
05.2012 - 12.2018

Associate of Arts (A.A.) -

Hillsborough Community College

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