Summary
Overview
Work History
Education
Skills
Timeline
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Sue Hollis

Summary

Organized and dependable candidate. Successful at managing multiple priorities and processes of all areas of business with a positive attitude. Willingness to take on added responsibilities and learn new duties. Looking for a new career to use my skills and best practices to streamline policies and procedures to better the company.

Overview

17
17
years of professional experience

Work History

Compliance Auditor

FCC Behavioral Health
04.2024 - 04.2025
  • Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
  • Analyzed all audit results and resolved all compliance issues.
  • Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
  • Improved financial transparency by providing clear communication of audit results to stakeholders through detailed reports and presentations.
  • Provided expert guidance on compliance requirements, ensuring informed decision-making across the organization.
  • Strengthened overall corporate governance with comprehensive audit findings and actionable recommendations.
  • Performed over 10 company wide compliance audits per month.
  • Developed key performance indicators for monitoring compliance activities, ensuring progress toward established objectives was effectively tracked and reported.
  • Participated in various training and development programs.
  • Prepared reports for templates and maintained compliance database.
  • Prepared working papers, reports and supporting documentation for audit findings.

Assistant Office Manager

Carriage Hill Family Care
08.2023 - 04.2024
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Recorded expenses and maintained accounting records.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.

Lead Medical Secretary

1st Choice Healthcare
10.2021 - 04.2023
  • Lead Supervisor over Front Desk Medical Staff
  • Monthly audits of performance and reviews of 4 front office staff
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers
  • Registered new patients in electronic medical records prior to appointment scheduling
  • Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Populations Health, Transitions Care Coordinator

NEA Baptist Clinic
02.2021 - 09.2021


  • Scheduling appointments for Social Workers( Behavioral Health),Pharmacist(medication assistance and review), and Nurse Practitioner(transitions to establish with PCP
  • Coordinating meetings for 3 Providers
  • Verifying benefits and eligibility
  • Tracking referrals, making referrals and referral followup
  • Submitting data reports
  • Identified process improvements in day-to-day functioning of department.

Patient Care Coordinator

Fonticiella Medical Clinic
11.2020 - 01.2021
  • Greeting patients as main direct point of contact
  • Insurance verification
  • Worked closely with patients, staff and doctors to deliver excellent and direct individualized patient care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Worked with patients to schedule tests and procedures.

Internist, Patient Service Coordinator

Associates Of Iowa
06.2008 - 06.2020


  • Training new employees and cross trained with other departments to improve work flow
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers
  • Delivered administrative support to office staff and manager
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Education

High School Diploma -

Clarence Lowden High School
Clarence, IA
05.1992

No Degree - General Education

Upper Iowa University
Fayette, IA

Skills

  • Auditing experience
  • Strong computer skills
  • Teamwork and collaboration
  • Attention to detail

Timeline

Compliance Auditor

FCC Behavioral Health
04.2024 - 04.2025

Assistant Office Manager

Carriage Hill Family Care
08.2023 - 04.2024

Lead Medical Secretary

1st Choice Healthcare
10.2021 - 04.2023

Populations Health, Transitions Care Coordinator

NEA Baptist Clinic
02.2021 - 09.2021

Patient Care Coordinator

Fonticiella Medical Clinic
11.2020 - 01.2021

Internist, Patient Service Coordinator

Associates Of Iowa
06.2008 - 06.2020

High School Diploma -

Clarence Lowden High School

No Degree - General Education

Upper Iowa University

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Sue Hollis