Summary
Overview
Work History
Education
Skills
Affiliations
Software
Certification
Timeline
Generic
Sue Holt

Sue Holt

Office Manager
Lilburn,GA

Summary

Dynamic and resourceful office professional bringing innovative office management expertise developed over 23 years of experience. Working in various positions with specialized knowledge in business process and customer relations. Offering demonstrated relationship management skills and proficiency in effective office and time management

Overview

1
1
Certification
3
3
years of post-secondary education
23
23
years of professional experience

Work History

Inside Sales Representative

Oncue
Oakland, CA
05.2021 - Current
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions at all times.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals. In my first month I reached 165% of my sales goal.

Sales Administrator

Wirks Moving & Storage
Marietta, GA
03.2020 - 05.2021
  • Discussed sales strategies with General Manager on regular basis.
  • Collaborated with marketing department personnel to optimize strategic initiatives.
  • Exceeded annual sales target by 30%.
  • Handled all customer issues pleasantly, enabling quick resolution and client satisfaction.
  • Identified and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Improved sales processes to reduce sales costs.
  • Held weekly meetings with General Manager, Owner, Office Manager, and Outside Sales Reps to identify techniques to overcome sales obstacles.
  • Reorganized and optimized leads management by implementing a CRM solution.
  • Provided innovative solutions to human resource and sales productivity issues.

Certified Life Coach

Life Upgrades, LLC
Lawrenceville, GA
02.2018 - 03.2020
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Connected clients with available resources to improve plan success.
  • Documented behaviors, treatments and non-compliance issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
  • Led up to 15 individual sessions per week and 10 group therapy meetings.
  • Created and Implemented Social Media strategies to support marketing and client education.
  • Researched and designed treatment program content for clients.

Lead User Experience Designer

AT&T
Alpharetta, GA
12.2010 - 02.2019
  • Produced wireframes and prototypes to contribute to user-centered design efforts.
  • Measured human-computer interaction (HCI) element of designs through heuristic analysis and usability testing.
  • Designed and ran user testing of applications, software and websites.
  • Provided advice and guidance on implementation of UX research methodologies and testing activities to analyze and predict user behavior.
  • Worked with creative directors and visual designers to incorporate visual or brand identity into finished product.
  • Facilitated clients' product vision by researching, conceiving, sketching and prototyping.
  • Collected, defined and translated user requirements into project designs and implementation plans.
  • Completed API project 2 months early and 18% under budget.

Interaction Designer

Carestream Dental
Marietta, GA
03.2010 - 12.2010
  • Managed multiple projects effectively in demanding environment with tight deadlines.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Suggested enhancements to product design that would improve user experience.
  • Converted project specifications into drawings and other materials that would be used to create product.
  • Identified changes in project scope and modified job schedule accordingly.
  • Contacted proper stakeholders to share changes to project scope and timelines.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Content Specialist

AutoTrader.com
Atlanta, GA
06.2007 - 03.2010
  • Strengthened content through proofreading and editing.
  • Develop original content through social listening and independent sources.
  • Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
  • Rewrote and reorganized site content to better position products and services.
  • Wrote content and uploaded it to content management system.
  • Added meta descriptions, keywords and image tags to increase SEO 22%.
  • Designed eCommerce application that automated mobile phone ordering resulting in increased efficiency and saved approximately $500 thousand dollars annually.
  • Planned and executed annual employee meeting with interactive content.
  • Attended annual auto shows and reported back to company/employees.

Documentation Specialist

Cox Enterprises
Atlanta, GA
03.2004 - 06.2007
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Provided staff training and mentorship in preparing communication content for various communication channels.
  • Translated complex technical information into intuitive clear format.
  • Modeled innovative solutions to respond to organizational needs.
  • Created information architecture to format content and method of distribution.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Transmitted documents, organized revisions and tracked changes.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Prepared documents for projects in accordance with project manager and client specifications.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Collaborated across sister companies to increase our training buying power and reducing our overall training budget by $1 million dollars in 2005.
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.

Administrative Assistant

Cox Enterprises
Atlanta, GA
05.1999 - 03.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses to facilitate on-time payment.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Created detailed expense reports and requests for capital expenditures.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Planned and executed team building events, monthly birthday celebrations, and other department events.

Education

Bachelor of Arts - Visual Communication

American InterContinental University
Online
01.2003 - 08.2005

Skills

Superior organizational skills

undefined

Affiliations

Member of

  • American Society of Administrative Professionals

Software

Adobe Suite

Microsoft Office

Apple OS

CRM

Social Media

And more

Certification

Life Coach Certification (SixStar)

Timeline

Inside Sales Representative

Oncue
05.2021 - Current

Sales Administrator

Wirks Moving & Storage
03.2020 - 05.2021

Life Coach Certification (SixStar)

10-2019

Certified Life Coach

Life Upgrades, LLC
02.2018 - 03.2020

Lead User Experience Designer

AT&T
12.2010 - 02.2019

Interaction Designer

Carestream Dental
03.2010 - 12.2010

Content Specialist

AutoTrader.com
06.2007 - 03.2010

Documentation Specialist

Cox Enterprises
03.2004 - 06.2007

Bachelor of Arts - Visual Communication

American InterContinental University
01.2003 - 08.2005

Administrative Assistant

Cox Enterprises
05.1999 - 03.2004

Similar Profiles

CREATE PROFILE
Sue HoltOffice Manager