Sue Kepner
Benson,Minnesota
Summary
A dedicated and strong leader, committed to streamlining operations and reducing costs to drive organizational efficiency. Possesses independent decision-making skills and sound judgment, consistently making a positive impact on company success. Excels at managing multiple projects simultaneously, providing training and support for staff using various applications. Collaborates with different lines of service and managers, continuously striving for improvements and successfully implementing new programs. From conducting all levels of training to ensuring thorough follow-up, well-equipped to meet any organizational needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Assurance and Marketing Floor Manager
REM
09.2001 - 06.2006
- Sales and Marketing- Quality Assurance
- Working with clients to coordinate sale objectives, assisting with sales writing, meeting with clients to review current and upcoming projects
- Quality assurance in meeting client standards and expectations- working on ideas and solutions to meet client expectations and improve quality
Training and Quality Specialist
Lutheran Social Services
10.2016 - Current
- Train staff in various needs including DS101, Positive Supports and other compliance trainings
- Continued learning and providing person centered support and quality initiatives
- Assist in the creation and review of new training needs and review and update current training curriculum including using Articulate 360 to create lessons
- Created engaging training materials in various formats, including videos, presentations, and interactive exercises, catering to diverse learning preferences.
- Conducted regular evaluations of employee performance, identifying areas for improvement and providing constructive feedback.
- Implemented an e-learning platform that increased accessibility to training resources and improved skill development among staff members.
- Managed the logistics of training events, such as securing venues, coordinating schedules, and ensuring all necessary equipment was available.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
Program Director/Designated Coordinator
REM
06.2014 - 10.2016
- Planning, and arranging staffing and transportation to attend functions and events
- Planning and implementing activities and entertainment
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
Program Director
Fourth Avenue Homes
05.2013 - 06.2014
- Over-see home with elderly clients with Dement
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Area Administrator/Program Director/Designated Coordinator
Divine House, Inc.
08.2006 - 06.2014
- Assisting clients of various ages with Intellectual Disabilities, mental health concerns and various health and medical needs
- Office management and administration including financial accounting
- Manage all aspects of residential facilities, client plans, coordinating with guardians, county agencies, state agencies and other providers
- Work with RN to provide care information to direct care staff, family and medical personal
- Assist to provide timely medical information
- Care coordination between medical professionals, staff and family
- Ensure that timely medical care is received
- Program Management- financial, health, daily living, and mental health and behaviorism
- Staffing/Human resources- Hiring staff- new hire and on-going training
- Assisting clients to keep or start community involvement and provide assistance to attend functions and events
- Planning, and arranging staffing and transportation to attend functions and events
- Planning and implementing activities and entertainment
Program Coordinator
Divine House, Inc.
06.2006 - 08.2006
- Oversee home with 4 consumers with Intellectual disabilities and mental health concerns
- Monitored Risk Management
- Monitored and ran Direct Service Support plans/programming
- Behavior monitoring
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
Program Director
Health Providers
07.2003 - 06.2006
- Oversee 4-6 homes with consumers of various needs including Traumatic brain injuries, Mental Health Concerns and elderly with various medical concerns and Dementia-Alzheimer’s
- Hands-on work experience on a daily basis
- Program Management/Care plan development- financial, health, daily living
- Mandated reporter process
- Incident/Accident reporting, review and tracking
- Staff Supervision
- Provided staff guidance and training
- Directed additional training in Dementia/Alzheimer’s
- Work and communicate with the families and other caregivers
- Work with RN to assure health and safety and quality care
- Assisting clients to keep or start community involvement and provide assistance to attend functions and events
- Planning, and arranging staffing and transportation to attend functions and events
- Planning and organizing activities within the home
Program Coordinator
REM
08.2001 - 07.2003
- Oversee home with elderly consumers with Dementia-Alzheimer’s, Traumatic Brain Injury and Mental Health
- Monitored Risk Management and Care Plans and assisted in development with RN
- Assisted RN to provide quality medical care and assist to coordinate care
- Monitored and ran Direct Service Support plans/programming
- Assisted clients with daily needs- health, medications, ADL’s
- Supervised staff
- Provided staff guidance and assisted with training
- Planning, and attending and providing transportation to attend functions and events
- Planning and organizing activities within the home
Education
Diploma - General
Appleton High School
Appleton, MNGeneral - Courses including- Psychology
Willmar CC/Benson High School
Willmar/Benson, MNSkills
- Employee management
- Policy enforcement
- POS systems
- Health and safety
- Performance improvements
- Scheduling and planning
- Team training and development
- Employee scheduling
- Conflict resolution
- Employee relations
- Complaint resolution
- Product presentation
- Employee development
- Regulatory compliance
- Team building
- Recruitment and hiring
- Patron satisfaction
- Operations administration
- Employee schedule management
- Teamwork and collaboration
- Employee coaching and mentoring
- Customer relationship management
- Decision-making
- Team leadership
- Problem resolution
- Goal setting
- Professional and courteous
- Negotiation and conflict resolution
- Scheduling and coordinating
- Hiring and training
- Staff development
- Interpersonal relations
- Process improvement
- MS office
- Staff training
- Schedule management
- Good judgment
- Staff management
- Team development
- Documentation and reporting
- Strategic planning
- Project planning
- Task delegation
- Performance reviewing
- Idea development and brainstorming
- Performance tracking and evaluation
- Administration and reporting
- Onboarding and orientation
- Human resources management
- Training and development
- Performance evaluations
- Work Planning and Prioritization
- Positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Accomplishments
- Supervised team of 40+ staff members.
- Collaborated with team of 5 in the development of Positive Support Training.
- Collaborated with team of 10 in the development of New Hire Orientation.
- Achieved increased Team Work through effectively helping with creating and presenting Team Building opportunities.
- Achieved new training applications to create more interesting, integrated and interactive content for both lessons and live training.
Prior Work History
Quality assurance and Marketing floor manager, Sales and Marketing- Quality Assurance., Working with clients to coordinate sale objectives, assisting with sales writing, meeting with clients to review current and upcoming projects., Quality assurance in meeting client standards and expectations- working on ideas and solutions to meet client expectations and improve quality.
Other
- Designated Coordinator/Designated Manager Status
- Training in Person Centered Thinking and Person Centered Planning
- Training in compliance and 245D, 9544
- Mental Health Coordination
- Mental Health Certification
- Aging Process
- Caring for the Elderly
- Dementia and Alzheimer’s
- Positive Support Behavior planning
- Program planning and Management
- Handling conflict in the workplace
- Certified CPR/1st Aid Instructor
- Excellent oral and written communication
- Supporting and training staff
- Understanding and experience with Aging, Dementia and Alzheimer’s
Certification
- Minnesota Driver's License
- First Aid/CPR Instructor with the American Red Cross
- First Aid Certification
- Mental Health First Aid Trainer
- Past certification in MANDT
- Minnesota Commissioners Assessment Designated Coordinator, Designated Manager
Timeline
Training and Quality Specialist
Lutheran Social Services
10.2016 - Current
Program Director/Designated Coordinator
REM
06.2014 - 10.2016
Program Director
Fourth Avenue Homes
05.2013 - 06.2014
Area Administrator/Program Director/Designated Coordinator
Divine House, Inc.
08.2006 - 06.2014
Program Coordinator
Divine House, Inc.
06.2006 - 08.2006
Program Director
Health Providers
07.2003 - 06.2006
Quality Assurance and Marketing Floor Manager
REM
09.2001 - 06.2006
Program Coordinator
REM
08.2001 - 07.2003
Diploma - General
Appleton High School
General - Courses including- Psychology
Willmar CC/Benson High School
Similar Profiles
Hanad GuledHanad Guled
DSP at REMDSP at REM
Warda YusufWarda Yusuf
Direct Support Professional at REMDirect Support Professional at REM
Jennifer PaolinelliJennifer Paolinelli
Certified Medication Aide at REMCertified Medication Aide at REM