Sue Kerans
Rapid River,MI
Summary
Results-driven professional seeking position as Customer Service Associate. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals.
Overview
31
31
years of professional experience
Work History
Customer Service Cashier/Bartender
Grab N Go Beverage~Drive Thru And Pub
Medina, Ohio
01.2021 - 06.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Served bar patrons ordered drinks, kept bar area stocked and orderly.
Trade Marketing Specialist
Foundations Worldwide, Inc
Richfield, Ohio
05.2019 - 05.2020
- Monitored trends in social media, industry and competitive landscape to create new material.
- Responsible for content management and Growing Foundations brand recognition.
- Assist Director of Sales and Marketing, updating and maintaining pricing structure, product analysis and direct customer contact.
Inside Sales Representative
Foundations Worldwide, Inc.
Richfield, Ohio
05.2014 - 05.2019
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Created and updated customer accounts with relevant information.
- Set up new accounts, established customer credit, and set up payment methods.
Customer Service Representative
Foundations Worldwide, Inc
Richfield, Ohio
08.2009 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inside Sales
Sherwin Williams
Brunswick, Ohio
02.2001 - 09.2007
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Store Manager
Sherwin-Williams
Anchorage, Alaska
06.1997 - 10.2000
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Operations Manager
Sherwin Williams
Anchorage, Alaska
01.1995 - 06.1997
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Sales Associate
Sherwin-Williams
Marquette, Michigan
06.1988 - 01.1995
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Sociology
Northern Michigan University
Marquette, MI06.1994
Skills
- Cooperative Attitude
- Feedback Acceptance
- Customer Complaint Resolution
- Customer Service and Assistance
- Work Task Prioritization
Timeline
Customer Service Cashier/Bartender
Grab N Go Beverage~Drive Thru And Pub
01.2021 - 06.2022
Trade Marketing Specialist
Foundations Worldwide, Inc
05.2019 - 05.2020
Inside Sales Representative
Foundations Worldwide, Inc.
05.2014 - 05.2019
Customer Service Representative
Foundations Worldwide, Inc
08.2009 - 05.2014
Inside Sales
Sherwin Williams
02.2001 - 09.2007
Store Manager
Sherwin-Williams
06.1997 - 10.2000
Operations Manager
Sherwin Williams
01.1995 - 06.1997
Sales Associate
Sherwin-Williams
06.1988 - 01.1995
Bachelor of Science - Sociology
Northern Michigan University
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