Sue King

Manage/direct/coordinate all aspects of facility scheduling and space utilization.

· This includes receiving requests via email/phone/in person. Checking availability and either confirming dates/rooms or looking at other options. This can include multiple conversations, both internally and externally.

Utilize the University Event Management system.

· This includes the initial reservation, adding pricing/set-up/AVTS/Public Safety information. Making any required changes to existing reservations. Invoicing/processing payments. Pulling and distributing weekly set-up reports and event schedules.

Coordinate the set-up of events with internal and external clients.

· This includes meeting with clients to discuss needs. Creating diagrams of the room set-up. Coordinating with the setup staff for a smooth flow between events. Make directional/room signs for events. Assist with A/V and any other items required the day of the meeting/event.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.