Jodi Nichpor
Perrysburg,OH
Summary
A seasoned leader in educational and transportation settings, I excel in operations management and conflict resolution, enhancing customer satisfaction and team performance at Owens Community College. Skilled in strategic planning and staff development, I've successfully increased efficiency and fostered strong relationships, ensuring high-quality service delivery and a safe, productive environment.
Overview
14
14
years of professional experience
Work History
Manger, Truck Driving Program
Owens Community College
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
School Bus Driver
Rossford Exempted Village Schools
06.2023 - 06.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Manager, Truck Driving Program
Owens Community College
09.2013 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Record Specialist
Owens Community College
06.2011 - 09.2013
- Scanned paper records to transfer to digital filing systems.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Ensured accurate recordkeeping by regularly auditing and updating database information.
- Created and implemented standard operating procedures for records handling.
- Maintained and updated records through dedicated digital database.
- Established strong working relationships with vendors and suppliers of records management products, negotiating favorable pricing and service terms on behalf of the organization.
- Developed an efficient archival system, allowing for easy location and retrieval of historical records as needed.
Education
Associate of Applied Science - Psychology
Owens Community College
Perrysburg, OH05-2017
High School Diploma -
Northwood High School
Northwood, OH06-1990
High School Diploma -
Penta County High School
Perrysburg, OH05-1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Conflict resolution
Timeline
Manger, Truck Driving Program
Owens Community College
06.2024 - Current
School Bus Driver
Rossford Exempted Village Schools
06.2023 - 06.2024
Manager, Truck Driving Program
Owens Community College
09.2013 - 06.2023
Record Specialist
Owens Community College
06.2011 - 09.2013
Associate of Applied Science - Psychology
Owens Community College
High School Diploma -
Northwood High School
High School Diploma -
Penta County High School
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